This hotel seems like a good place to stay in Tulum town. It is in the main street but not directly so the location is OK and you would expect the night to be quiet and relaxed. WRONG!! there is a club next door and believe me, you will feel like you are in the club. The music goes until 7-8 Am, so forget about sleeping properly.
The rooms seem clean when you go in, but as soon as you undo your luggage you start seeing nasty stuff.
If you try to go down to reception to make them aware... Then you will have a dirty room and be frustrated about the staff, so don't even try. They are useless, sorry I don't usually use this type of vocabulary but in this case I can just describe them as passive, disorganized, disrespectful in some regards and completely uninterested about guests. They seem to understand Tulum it is a very touristic town and tourist will just come anyway.
I saw comments below talking bout the quietness, the friendly staff and all the rest. Don't be fouled!!!there are other places.