We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great value”
Review of Dolphinaris Tulum

Dolphinaris Tulum
Ranked #21 of 85 things to do in Tulum
More attraction details
Attraction details
Owner description: Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
Useful Information: Activities for young children, Activities for older children
Huddersfield, England, United Kingdom
Level Contributor
56 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Great value”
Reviewed 4 May 2014

We did trainer for a day which was 150 dollars each, this was great value for us as we were the only people doing that on that day. Myself and my daughter had 6 sessions with the dolphins, including care etc. The dolphins looked well cared for and there are 5 off them. We got all our photos (360) and dvd (16mins) for 200 dollars.

Visited April 2014
Helpful?
Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review, 6 May 2014
Dear visitor,

Dolphinaris is happy to hear you and your family had such an amazing time with the dolphins at our facilities. We appreciate your feedback about your experience during your visit with us; your comments help us to improve our services.

The Trainer for a Day Program is the most complete program we have. It is the perfect program for true dolphin lovers. In this program you will receive the most time, education and activities with these amazing mammals. This program is truly a once in a lifetime experience.

Thank you for choosing Dolphinaris and please come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

385 reviews from our community

Visitor rating
    198
    105
    40
    14
    28
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rotherham, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Great Experience”
Reviewed 26 April 2014

Got the 60mins swim with the dolphins for nothing as part of package to move hotel rooms from Akumal to Sian Kaan. We booked it at the PR Desk and went to check on the day that the PR team had booked it and it turned out it was booked incorrectly. The Women on the desk was very helpful who put us through the Dolphinaris Manager who was BRILLIANT and sorted everything out for us that day.

Once we were in with the dolphins we got the whole 60mins and the women instructor who was brilliant. Great experience.

Visited April 2014
Helpful?
Thank Oliver D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review, 6 May 2014
Dear visitor,

We are happy to hear you and your family had such a wonderful time here at our facilities. Our staff’s goal is for you to have the upmost experience, education, time and activities with these beautiful mammals. We want you to leave with a smile on your face and to go home and tell all your friends and family members about us.

Dolphinaris invites you to visit us again in the future maybe at one of our other locations.

Thank you and you are always welcome.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
54 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
“Wife and Kid Loved It. Pics are expensive”
Reviewed 15 April 2014

My wife and 6 year old son did the dolphin interaction, I decided to not participate and to take pictures with my camera after hearing everyone complain about the picture pricing. I don't care what the current market pricing is, it is ridiculous. I got some pretty good shots with my personal camera from the viewing area and we opted to just buy one picture of our son with the dolphin for $30 US. They are very pushy on the dolphin and picture packages like timeshare salesmen, always trying to upsell you. The reason I gave this such a high rating is the joy it gave to my son and wife, the trainers are also very informative and generally seem to care and have a bond with the dolphins. If they would adjust their pricing I am sure they would sell a lot more picture packages.

Visited April 2014
Helpful?
2 Thank JustintimeAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review, 21 April 2014
Dear visitor,

Our team is delighted with joy that your wife and son had such an amazing time with our beautiful dolphins. We also appreciate your feedback about your experience while here. Your comments help us to improve our services so they mean a lot to us.

We invite you to return to one of our other facilities in the future.

Thank you for choosing Dolphinaris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Loved it”
Reviewed 30 March 2014

I really enjoyed my experience during trainer program offered at Doplhinaris. Luis is the best trainer, thank you :-)))

Visited March 2014
Helpful?
Thank EvaElixir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review, 9 April 2014
Dear visitor,

We appreciate your feedback and we are also happy to hear you had such a lovely time here! The Trainer for a Day Program is the most complete program we have for true dolphin lovers. This program has the most time, education and activities out of all the programs. It is perfect for all you dolphin lovers.

Thank you and please come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
96 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
“kids loved it”
Reviewed 10 March 2014

We went here during the week. Four children and two adults in our group swam with the dolphins. Everyone liked their swim with the dolphins. Afterward, they were able to purchase photos and videos. For $75 USD you could purchase THREE photos. LOL what a joke. It was way overpriced for their videos and photos. Since i had brought my very nice 35mm digi camera with me, i was able to take photos and video for everyone while i watched. My photos and videos turned out great and no one needed to spend the exuberant amount they wanted for same.

Visited March 2014
Helpful?
Thank eyetacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOLPHINARIS, Community Team at Dolphinaris Tulum, responded to this review, 13 March 2014
Dear visitor,

We are happy to hear you and your family had an amazing time with the dolphins. Swimming with the dolphins is a wonderful activity for kids to do. They not only get dolphin education they also get to connect with these adorable mammals. It is also a wonderful way to make unforgettable lifetime family memories.

We invite you to visit one of our other locations in the future.

Thank you for your preference in Dolphinaris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Dolphinaris Tulum also viewed

 

Been to Dolphinaris Tulum? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing