I have tried to contact this company, on 8/5, 8/6. 8/8, 9/12 & 9/18 to get a bid for a tour for 8 people of Tulum and Chichen Itza. As of this date still no bid. I get responses, so I know he got the my e-mails. I like using local travel guides, and have used them in Brazil, Argentina, Prague, Budapest, Greece, Turkey, Italy, Vietnam, New Zealand, St. Petersburg and other countries with Tripadvisors help. See my postings. This is the first time Tripadvisors FAIL me. I do not understand how it get a Certificate of Excellence for 2013. Another person dve2z wrote that they were not responsive. This would be another recent posting. If they can not do simple thing like response to e-mail, how reliable would the service be? Will he show up? Do you want to take a chance? This would not be a small tour and he is not interested?
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