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Conciencia Tours & Travel
Certificate of Excellence
Useful Information: Activities for older children
Attraction details
Useful Information: Activities for older children
San Francisco, California
Level Contributor
201 reviews
79 attraction reviews
common_n_attraction_reviews_1bd8 96 helpful votes
Reviewed 19 September 2013

I have tried to contact this company, on 8/5, 8/6. 8/8, 9/12 & 9/18 to get a bid for a tour for 8 people of Tulum and Chichen Itza. As of this date still no bid. I get responses, so I know he got the my e-mails. I like using local travel guides, and have used them in Brazil, Argentina, Prague, Budapest, Greece, Turkey, Italy, Vietnam, New Zealand, St. Petersburg and other countries with Tripadvisors help. See my postings. This is the first time Tripadvisors FAIL me. I do not understand how it get a Certificate of Excellence for 2013. Another person dve2z wrote that they were not responsive. This would be another recent posting. If they can not do simple thing like response to e-mail, how reliable would the service be? Will he show up? Do you want to take a chance? This would not be a small tour and he is not interested?

Visited September 2013
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, Propietario at Conciencia Tours & Travel, responded to this review, 26 September 2013
Dear conscious traveller,

I sincerely apologize for the inconvenience I caused you. I take 100% responsibility for the inaction of contacting you in a proper and professional way.
For that I am sorry and am taking immediate action to fix things personally, as well as the systems in my business that is not working.

As you may know, I run a small family business and I have been so client oriented that I was only paying attention to the client’s in-front of me in person and not those of you that also needed help. Again, my sincere apologies and thank you for helping me see that.

I hope that you are able to find what you were looking for and if there is anything I can or could do to make this right that you would let me know.

Wishing you the best for your travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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638 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Wow! Surpassed our expectations & kids LOVED it!”
Reviewed 1 March 2013

We had a fantastic time on our tour with Adrian of the Sian Ka'an Biosphere. There were 8 of us total (2 families with kids from 8-14). We enjoyed a day packed with seeing exotic birds, mantas, turtles, and dolphins. We snorkeled at the coral reef, played in a "natural swimming pool", ate yummy food prepared by locals at Punta Allen, and watched the sun set atop the look out at CESiaK. A truly wonderful day that we wished would not end. Adrian is a wealth of knowledge and his passion for the region shines through. He kept all of us engaged and the kids entertained. We never felt rushed and Adrian allowed us to set the pace of the day while still making sure we got the most out of our experience. We will DEFINITELY use Viajes Conciencia again!!!!

Visited February 2013
Thank KarrLot04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Park, Illinois, United States
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“A Day Excetional in Many Ways!”
Reviewed 11 February 2013

I wanted a different experience from the one I had two years ago when I took an unsatisfactory tour of Chichen Itza with a large tour company. This year I searched Trip Advisor for a tour of Tulum that would satisfy my interests and needs. I sent emails to two tour organizers explaining what I wanted in a tour, and Adrian came back with three options for me. The one I chose included a tour of the Tulum Mayan Ruins, an authentic lunch at a small ocean front resort, and snorkeling at Akumal. You can take one of his standard tours or have him customize as he did for me.
Adrian is an expert on the culture of both the ancient and present day Mayans. He is a teacher who desires to share his knowledge and passion for the history, ritual, and beliefs of the Mayans. He made Tulum and its ancient residents come alive for me while also pointing out the animals and plants. All during the tour, he used his iPad to enhance my understanding by showing me pictures, diagrams, and maps.
The small resort, Hotel Zulum, in the town of Tulum, is right on the beach. The view was incomparable; the conversation leisurely; and the lunch, delicious. A pitcher of freshly made lime juice was thirst quenching and refreshing. A Great Frigate bird soared above the beach, and an added treat was seeing the resort’s owner beach his boat and haul in a fresh catch of lobsters!
The snorkeling was a new experience for me—at age 70! Adrian’s experience also includes snorkeling and diving. He patiently taught me what I needed to know, and I felt completely safe and comfortable in his care. The water was warm and exceptionally calm at Akumal because of the proximity of the reef to the shore. We were out about a half hour and saw several sea turtles. Adrian had prepared me for what I would see and informed me about the habits of the sea turtles. I hired a photographer who took underwater photos, and I am very happy that I have a CD documenting this wonderful experience.
Everything went perfectly on this tour from the early morning when Adrian’s driver picked me up at my hotel until the early evening when he dropped me off. The driver was very pleasant, and the van was more comfortable than huge buses used by the big companies.
My experience was perfect, unique, and expansive. Adrian, in addition to his many talents and knowledge, is a wonderful and wise person. You will be in good hands with him.
Elaine D. Johnson
Oak Park, IL, USA

Visited February 2013
3 Thank Elaine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay Area, CA
Level Contributor
14 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Not responsive”
Reviewed 20 December 2012

I contacted this particular tour operator twice over email and they never responded. So I chose instead another operator in the area and glad I did.

Visited December 2012
3 Thank dve2z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, Propietario at Conciencia Tours & Travel, responded to this review, 26 December 2012
Thank you for taking the time to write a comment, I understand that the holiday season is an important time for traveling preparations and I apologize for the inconvenience that we could not help you with your tours.
Being an important year, we decided to take the holidays off to spend time with our families and the Mayan Community, as this also was a very important year for the Maya.
Furthermore, I will like to thank you for choosing the services of local tour operators in Tulum, with your help we able to promote sustainable travel in the Mayan Riviera.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Adrian & Conciencia Tours get an A+!”
Reviewed 30 August 2012

My friends and I went to Mexico for a little couple's getaway. We stayed at Dreams Tulum and found Adrian and Conciencia after doing some research online before our departure. We did the sea turtle/ruins/cenote tour and the whale shark tour. Both tours were excellent! Adrian was knowledgeable, relaxed, and accommodating. He took his time with us. We never felt rushed or pressured. All of the food we ate with Adrian was delicious! It is difficult to put your trust in someone you have never met but I assure you from the initial set of emails, Adrian was professional while ensuring us that he would handle all of our concerns. He set up all of our transport and activities. Adrian helped make our trip AMAZING! Thanks Adrian! I would highly recommend Conciencia tours. If we are ever back in Tulum we will definitely be checking out some of the other tours he has to offer!

Visited August 2012
1 Thank Aja C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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