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“Budget accommodation”
Review of Hotel Palma Real

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Hotel Palma Real
Ranked #88 of 95 Hotels in Tulum
GreenLeadersSilver level
London
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Budget accommodation”
Reviewed 1 January 2013 via mobile

As bargain accommodation goes, Hotel Palma Real is true to its star rating. Rooms are basic but generous size. We opted to pay for a premium room and were pleased with two comfortable double beds, table and chairs, fan, air con and shower/toilet. Yes, the plastic bed protectors were annoying... and the decor was not inspiring... but at these prices we didn't expect the Hilton! The staff were courteous but our halting Spanish meant we didn't have much interaction. The hotel is c 20km from Tulum (a car is a necessity), but there is a small village within walking distance should you want to pick up a few provisions or a bite to eat. If this hotel had a small fridge in each room I would have gladly rated this hotel higher. The external motion detector search light automatically switched on throughout the night, which was annoying as the curtains did not fit the window. Our Spanish wasn't up to trying to explain this... But I hope the owner sorts these out. We didn't use the pool or other facilities.

Stayed December 2012, travelled as a couple
Helpful?
3 Thank JJBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernesto H, Propietario at Hotel Palma Real, responded to this review, 11 June 2013
We are grateful for your comment, it helps us to work harder every day, work on our weaknesses and points out you on your next trip surely will offer a better room with more and better services. Yours sincerely.
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51 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Columbus, Ohio
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 24 April 2012

I have the best time at Palma Real the location is not the best but for us was perfect for the places that we wanted to visit like Coba and Cenotes anyway the Hotel was very clean the pool is very nice and clean also the guy that works there he is always doing somethig to keep the Hotel nice and confortable,,,, he had 4 kids the were there for spring break and we became friends I had the best time with them and I felt like at home , I ate dinner we them a couple of times very very nice people.
The hotel is very quiet and the internet works very good for me, I really would go back to this Hotel.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Verito23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpalmareal1, Propietario at Hotel Palma Real, responded to this review, 26 April 2012
Dear Veronica Garey, we very much appreciate your comments so positive after your stay at the hotel and are sure that you find your next stay in improvements that will make your stay more enjoyable, best regards to your server and Joseph.
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Ravenna, Ohio
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 14 April 2012

This is a 2 star hotel. The hotel manager works very hard to keep the hotel clean and apealing. We stayed in room #5 which has a king bed and right next to the very inviting pool. We stayed 8 nights and looked forward to returning to the hotel in the evening after visiting the much to see within a short driving distance. My wife enjyed the pool while I enjoyed sitting outside at the table behind the hotel. The internet worked very well. I was able to use Google Voice most of the time. If you have a rental car and want to see a lot of the sites on a small amount of money this hotel is for you.

Room Tip: It really is a good find!
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank JasonRavennaOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpalmareal1, Propietario at Hotel Palma Real, responded to this review, 16 April 2012
Dear Jason Garey, we are very grateful for your comments because it motivates us to continue working on improving the facilities and service and we guarantee it in your next visit to you to change very nice, besides loved the friendliness and simplicity of his wife who took great care of the children of the manager. Yours sincerely the team.
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sd
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 March 2012

We chose this hotel due to the price & location as we were between condo weeks in Tulum area & needed to fill in a night somewhere. Just 15 min west of Tulum, on edge of small village, the hotel is handy, clean, simple. Room was very basic, but decent place to spend the night. Pluses: Best bed we've ever had in Mexico. Back yard is not very groomed which actually provided decent bird-watching-2 parrots & various others! Kingdom Hall (spanish) across the road. WIFI quite slow. Pool was warm and clerk was friendly. AC worked fine.

Room Tip: Room on furthest end by pool is close to their washing machine-might be noisier.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mexiaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpalmareal1, Propietario at Hotel Palma Real, responded to this review, 20 March 2012
Thank you very much for your valuable comments, it helps us improve our service and we will be happy to know we are working on improving the equipment of the rooms and now we already have Internet 5 times faster than the last, receive a Best regards.
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Leigh-on Sea, United Kingdom
Level Contributor
429 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 7 February 2012

I will start by saying that the hotel itself was nice, the owners very friendly and helpful and the room was comfortable and clean. There is an outside pool and a computer in reception to access the internet.
However, the location of this property was not ideal for us. It is not within walking distance of Tulum centre, or the beach or ruins. There are not frequent buses that pass either, we spent alot of time on the side of the road hoping for a bus to come by! Of course there are taxis but gets expensive using them everytime you want to go out and return. You can also hire a bike but personally I wouldn't want to cycle along the main road from Tulum to the hotel.
We would always try to grab a lift from anyone leaving the hotel who was headed in that direction!
A shame about the location but if you have your own transport or don't mind spending out on taxis, this wouldn't be a problem. For the budget traveller, yes the rooms are cheap but you end up spending out to get anywhere.
There is nothing wrong with the service, rooms, cleanliness etc, for that it was very good value for money. Just for us personally, the location was not the best.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Coconuts_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpalmareal1, Propietario at Hotel Palma Real, responded to this review, 20 March 2012
Thank you very much for your valuable comments, it helps us improve our service and we will be happy to know that we are making the necessary arrangements with State and local government to improve the frequency of public and private transport. Yours faithfully
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Palma Real

Property: Hotel Palma Real
Address: Federal Highway Tulum-Coba Km. 21. 5 | Francisco Uh May, Tulum 77796, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 95 Hotels in Tulum
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Palma Real 3*
Number of rooms: 17
Official Description (provided by the hotel):
Hotel very comfortable and affordable with all the services needed to achieve a very pleasant and enjoyable, situated between two important archaeological sites in Mexico. ... more   less 
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