I felt the need to write this review because of the excellent service that Cheryl provided to me and my family as we were planning our trip to Tulum. We reserved a spot at Las Palmas Maya, excited about all these great reviews. However, our trip took an unexpected twist and we were very concerned about how to resolve our reservation. Cheryl was incredibly patient with our questions and treated us very kindly (though we were being difficult!). I can't say anything about the location itself, but I can say that we will certainly book another trip to this place - based on the service alone! Not often you find someone so caring in the service industry!
- Official Description (provided by the hotel):
- Las Palmas Maya is a welcome retreat in the jungle of Tulum. With beach access just across the road, you are only footsteps away from one of the most beautiful beaches in the world! The recent addition of 24hr electricity is a huge amenity, offered at only a few beach zone hotels. Our newly renovated communal kitchen and lounge offers guests the opportunity to keep a few groceries on hand for small meals or snacks, and a wonderful place to relax, read, or chat with other guests. Our rooms have been completely remodeled and are fresh, clean and airy. Some of the other amenities offered are private bathrooms with pressurized hot water, free wi-fi, and bicycles available for rent. In addition, Las Palmas Maya is pet friendly! ... more less
- Reservation Options:
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