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“Wonderful experience”
Review of Las Palmas Maya

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Las Palmas Maya
Ranked #13 of 96 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful experience”
Reviewed 1 September 2014

Great place, amazingly nice welcoming, helpful staff, that helped us find good tours as well. We will definitely return to this place. Fans in the mosquito nets were so prime, great kitchen to cook in, bike rentals available there, across the street from the most beautiful beach. Thank you Tom and Hugo!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 2 September 2014
Thank you so much for your review. Tom and Hugo are always standing by to help our guests in any way possible, and we are happy that they were able to arrange some tours for you. We appreciate your kind review and do hope to see you again!
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354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Danish first
  • English first
  • French first
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English first
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2014

I've been meaning to write this review since January. I fully recommend this place. Tom who manages the place day to day could not do more to help and advice and make sure you have a fabulous trip. He was so accommodating (perfectly happy for us to skip into different rooms when better ones became available) and provided me with medicine when I got food poisoning. It is literally 1 mins walk from the beach and fantastic value. The communal kitchen is so handy if you want to have quiet night in one evening and a great way to meet and chat to other travellers. The room and clean and comfortable. Really great place that we still hark back to 9 months later.

  • Stayed January 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank RJG19792014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 2 September 2014
We don't mind at all that you are still thinking about LPM, 9 months after your trip! =) It is wonderful that you enjoyed your stay so much that you still think about it. We do work very hard to provide clean and comfortable rooms, and a pleasant place for one to spend their vacation in Tulum. Hope to have you as a guest again soon! Thank you for writing!
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Arlington, Virginia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2014

right across the street from one of the prettiest beaches we've ever seen. tom and hugo are terrific--friendly and helpful in every way. ask hugo to cook dinner for you--it's delish! the hotel itself is beautifully constructed and maintained. the public spaces--shared outdoor kitchen, garden, and hammock lounge are delightful. we'd recommend las palmas maya without reservation.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank steph313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 2 September 2014
Thank you so much for taking the time to write a review for us. We are so pleased that your family enjoyed their stay. We agree, Tom and Hugo are the best! Please do visit again.
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Silver Spring, Maryland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2014

I booked Las Palmas Maya based on the great reviews, but I wasn't 100% sure how we'd feel about not staying right on the beach, and in a place without food service onsite. As soon as we arrived, I totally understood all the great reviews, and if we make it back to Tulum I will DEFINITELY book LPM! LPM has figured out, for me, the perfect formula. Clean, safe, comfortable, friendly, extremely well-managed (and functional!), affordable, fantastic location. They have all the things that really matter. We stayed only 3 nights so we didn't use the kitchen but that alone is a lifesaver and purse-saver for those with a longer stay -- we enjoyed venturing out to local restaurants which are plentiful nearby. Loved that the ATM was across the street. The walk to the beach was nothing; it was as if we were on the beach just without the beach view. We thoroughly enjoyed the air conditioning in the Garden Suite because is was HOT outside. :)
We followed all Tom's excellent recommendations and thorough tips for activities -- he was like a personal concierge with the service level of a five star hotel. Tom, Hugo, and Cheryl were all fantastic and uber-responsive. THANKS YOU GUYS! You MADE our anniversary trip!

Room Tip: Garden Suite air conditioner was SOOOOOOO nice.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank JenniT T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 2 September 2014
We are so pleased that you had a wonderful anniversary trip, and that LPM could be part of it. Thank for choosing us! We appreciate the kind review and your highlighting many of our amenities that we work very hard to provide. Should your travels bring your back to Tulum, we do hope to see you again!
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Melbourne, Australia
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 August 2014

I have been meaning to write this review since my girlfriend and I stayed at LPM last October.

It has to be one of the best places I have ever stayed and I seriously hope I get the chance to return one day. The place in beautifully constructed with recycled wood and the outdoor/indoor kitchen is amazing. We also thoroughly enjoyed the upstairs terrace and lounging on the hammocks when I got a bit too hot. The rooms were also beautifully maintained and designed and it felt very much like an Eco lodge type of environment.

The best part though has to be Tom who is one of the most energetic and genuine people I have ever met. From the moment we met him he was full of ideas and tips and really made our time there very enjoyable. He brews coffee in the morning, helps you organise great tours, gives you the great places to set and then brews up these amazing cocktails to drink. The man can seriously blend!!

I can't describe how much we loved Tulum and hope to get back there one day.

  • Stayed October 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 3 August 2014
Well, it matters not to us how long you take to write a review, we are just thrilled that you did! We do appreciate it and we love our Aussie guests! Hope you are able to make another trip to this side of the world and come stay with us again!
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Perth, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 30 July 2014

This hotel was a true gem in Tulum. The rooms were beautiful and were cleaned to perfection each day. What really made this was the staff. Tom and Hugo were excellent. Friendly and profesional, they were full of advice regarding what to see and do and where to eat and drink. They happily helped to organise tours and transport and Tom whipped up some of his famous Cococaladas which were indeed delicious. I would definítely stay here again and highly recommend to anyone visiting Tulum.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank TarynB21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 3 August 2014
Thank you so much for giving us your feedback. We agree, Tom and Hugo are the best! As well, Daisy does a magnificent job of making the rooms spotless, and we will be sure and pass along your kind words. Please do come see us again!
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Rochester, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 July 2014

We stayed here for three nights in June. It is located on the zona hotelera of Tulum about ten minutes drive down. In the zona hotelera there are places on the beach side of the road and places on the jungle side, and las palmas is on the jungle side. There are three parking spaces and the parking seemed very secure. On arrival we were warmly greeted and shown all of the facilities. There is a clean communal kitchen, fridge and larder space for if you do self cater. Fresh coffee available in the morning. The communal spaces offer comfortable chairs and hammocks, and also proper dining tables to eat at. The room we had was comfortable, very nice shower, comfortable bed with mosquito net. There is only a fan for keeping cool (we did still feel quite hot when in the room) and the decor was a little dark and gloomy. But with so much to do and beautiful surroundings you won't stay in the room much! The hotel has an agreement with Om across the road for using the sun loungers and we found that a great way to get to be on the beach. Hugo and Tom were both great for making suggestions of places to visit that you might miss without their help. You could be very happy here for either a short or long break and it is great value for money.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank georgina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl d, Owner at Las Palmas Maya, responded to this review, 17 July 2014
Thank you so much for taking the time to give us your feedback! We do feel that LPM offers much value for the price, and the communal kitchen is a big part of that. It allows guests to save considerably on their overall dining budget, should they choose to use it. As energy efficient lighting continues to improve, we will continue to work on the lighting in our rooms as well. We hope that you are able to visit again!
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Additional Information about Las Palmas Maya

Property: Las Palmas Maya
Address: Km 8.5, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #13 of 96 Hotels in Tulum
Price Range (Based on Average Rates): £
Number of rooms: 6
Official Description (provided by the hotel):
Las Palmas Maya is a welcome retreat in the jungle of Tulum. With beach access just across the road, you are only footsteps away from one of the most beautiful beaches in the world! The recent addition of 24hr electricity is a huge amenity, offered at only a few beach zone hotels. Our newly renovated communal kitchen and lounge offers guests the opportunity to keep a few groceries on hand for small meals or snacks, and a wonderful place to relax, read, or chat with other guests. Our rooms have been completely remodeled and are fresh, clean and airy. Some of the other amenities offered are private bathrooms with pressurized hot water, free wi-fi, and bicycles available for rent. In addition, Las Palmas Maya is pet friendly! ... more   less 
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