We were not able to get out of NY on 2/14/14 due to snow. Our reservations were for 2/14/14 to 2/17/14. The next flight we were able to get was for Wednesday 2/19/14. They would not even give a partial refund. In fact they already took the whole amount out of the charge account as soon as they knew we would not be able to make the trip. They wanted to give us a credit, but we told them we did not want a credit as we would not be able to return to Tulum. Be careful when dealing with these people. After reading the cancelation policy it said a 50% refund would be given if a no show then they turn around and change the policy to a credit. There was no mention about a credit only 50% return. SHAME, SHAME SHAME ON YOU. HASTA LA VISTA MEXICOMore
- Free Parking
- Beachfront