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Piedra Escondida
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Reviews (643)
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All reviewsprivate beachbreakfast was includedother hotelssalt watermain buildingtulum ruinsitalian foodsea breezesmall hotelconvenience storeperfect place to stayeach morninghotel guestssound of the waveslot of seaweedhotel restaurantlounge chairs
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390 - 395 of 643 reviews
Reviewed 9 January 2008

We stayed at Piedra Escondida for a week in Jan 08, in their best room (#4). The room was very nice, large, quiet, and clean, with a large closet and with a great view of the beach. And there was electricity 24 hours, which was nice. However overall we were disappointed given the high price we were paying at this time of year ($235).

When we asked questions via email about the room, the owners responded within hours on several occasions, until we sent in the cash deposit to their account. Then we heard nothing. It took them a week to confirm in writing that they had received it despite our repeatedly emailing and calling them. (They said there was internet trouble.)

When we were there the two owners were neither friendly nor available (often there was no one in the office to answer questions). The weather wasn't great for much of the time (windy, cloudy) and the room was sometimes cold (we had to ask for extra blankets twice). There was a very strong breeze inside the room (like sleeping with a fan in your face). The mosquito netting (a polyester sheet) protected a little from the wind but wasn't especially comfortable since it falls right in your face. There was a moldy smell in the room which seemed to be coming from the wooden bedside cabinets. We had no hot water when we wanted it for the first three days, had to ask a couple of times before we got it. Water pressure is very minimal to the point where hair washing is difficult.

The beach is pretty but very enclosed, so you can't see down the coast or walk; and it is shared by people at neighboring hotels. P.E. guests are entitled to the cushioned beach chairs but you sometimes have to ask a staff member to kick people off of them which is kind of unpleasant. We thought the restaurant was pretty mediocre, after having dinner there twice, although the breakfast overlooking the beach is nice (and the waiter was the only really friendly and helpful employee we met). Internet on the lobby computer was often down.

When we mentioned some of these problems to Andrea, one of the owners, he said a) that he could charge $400 for the rooms if he wanted to (i.e. we were lucky to get them at this price) and b) that we would not have been unhappy if the weather had been better. This might be true, since we would not have had a wind tunnel in our room, but we would of course still have been interested in their recommendations about restaurants, tours, places to visit etc. (And we speak fluent Spanish so we were more able to find our way around than others might be.) In fact one would think that when the weather is bad the hotel would try harder to help guests find things to do rather than disappearing!

Many of these problems are understandable given the beach location and so on, and with a lower price or even just a more friendly attitude we wouldn't have cared. But we ended up instead with that feeling of being ripped off. Overall this is probably a great place to stay when the rates are more reasonable, the beach is less crowded, and the weather is good. But I wouldn't expect much help from the owners when that isn't the case.

  • Stayed: January 2008, travelled as a couple
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3  Thank traveler20086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2007

Piedra Escondida is a beautiful, small hotel on a pretty little beach. The balconies have great views of the water. But our room, #2, backed onto the main road, which was very noisy with trucks and taxis late into each night of our five-night stay. The bathroom smelled so bad, even after just being cleaned, that we had to keep the door closed at all times. We did move to the best room, #4, for the one night it was available. Buffered by other rooms, the only noise there came from the surf, which was lovely. The bathroom did not smell there. Service was generally very good, but on the morning of our departure, the cleaning people knocked twice, once about 8:30 in the morning and again at 11:15, as if to make sure we were really leaving. That was annoying.

  • Stayed: December 2007, travelled as a couple
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1  Thank SerafinaSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2007

My wife, our three children, and I spent 3 great nights at the cozy, upscale Piedra Escondida in December 2007. The rooms were exceedingly clean and well-appointed, the staff very helpful, the restaurant served the best Italian food (pasta De Cecco with vergin olive oil and parmesan cheese! breakfast, which was included, was simply fantastic), AND we had PE's secluded white sand beach basically all for ourselves. It was a pleasure to chat with PE's owners in the morning about Mexico and the Riviera Maya in general. In brief - you can't do better than PE for a truly unforgettable Riviera Maya vacation. Andrea

  • Stayed: December 2007
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3  Thank Andpinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2007

I traveled to the Yucatan with my 11 year old brother-in-law to visit family. We stayed at Piedra Escondida for 2 nights and had a great time. The beach was right at our doorstep!

We stayed here because I wanted something simple and near the beach. Our room was indeed simple, but very clean. We had dinner at the restaurant the first night and breakfast there both mornings. Nothing fancy, but we left happy and full.

The hotel is right on the beach and near the ruins. Taxis were plentiful and not too expensive. The staff was very helpful, especially Eric, our waiter at breakfast.

Again, if you are looking for luxury, this is not the place. But if what you desire is a quite time on the beach, this is the place!

  • Stayed: November 2007, travelled with family
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4  Thank luvbuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2007

On one of our trips to Cancun several years ago we stopped @ Piedra for lunch and never forgot about it.
I went online with the owners and booked rooms and sent bank transfers for rooms with no problems.
We arrived late in the evening and everyone was waiting with rooms prepared. the next several days were like staying on a private island.
We have re-booked for this year so we can experience the solitude before going to the resort we have a timeshare at up the coast.
This visit is our third and we look forward to it as much as our stay at the resort.
It's a great way to get into the flavor of the mexican coast .
The food is outstanding and waking up in room 4 is the best, considering the fact that when you rise from your pillow you are looking out the french doors directly at the sea 300 feet away, with the sea air blowing in your face.

Stayed: December 2006
4  Thank waspair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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