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“Our second home! Paradise!”
Review of Cabanas Zazilkin

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Cabanas Zazilkin
Ranked #76 of 98 Hotels in Tulum
Reviewed 10 October 2013

Since 1998 we come back to this place every year. We love it!!!

The people are very nice and helpful - at the reception, the bars, restaurant, security and all the other working people there. We call them our friends!

The whole place is like a very small village directly on the best beach in Mexico with a view to the Mayan ruins Tulum. Every cabana is different, all are very nice, all have fans and mosquito nets. The shared toilets and bathroom are clean, the food is delicate. Happy hour (more than 1 hour...) for cocktails is in the afternoon at the beach bar and in the evening at the bar near the restaurant. Electricity from 6 pm til 6 am.

After our last stay in April we are looking forward to travel there again (... end of this year...).

  • Stayed: April 2013, travelled as a couple
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1  Thank monoloco67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 - 70 of 308 reviews

Reviewed 5 October 2013 via mobile

Oh no. For 500 (!!!) pesos per night you get - a tiny room with no shared bathroom, electricity only from 7 pm when its alredy dark, no food / breakfast, wifi far away from the room, awaful showers with every type of animal you can think of and the icing on the cake is the mean(really) staff- they were rude, didnt know a word in English, and when we moved to Casa Condesa which was much better they didnt even tell us thank you for staying. How come lonely planet can still recommend this awaful place??

  • Stayed: September 2013
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3  Thank Dariaschitrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

This hotel has 2 forms of accomodation: cabanas on rhe beach or traditional rooms...still on the beach! I couldn't have asked for a better location as the beach is stunning. There is also a restaurant with tables on the sand :-) and a bar on the beach. I just wish these two had more flexible/ longer opening times. rooms ate basic but clean, beds are comfy and if you want to stay in touch with nature there isn't a better place than Zazilkin!

  • Stayed: August 2013, travelled with friends
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1  Thank flotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director de Relaciones con Clientes at Cabanas Zazilkin, responded to this reviewResponded 29 August 2013
Google Translation

¡Buen día! Qué gusto leer que disfrutaste de tu estadía con nosotros, y que te gustó nuestro ambiente tranquilo y paradisíaco. Te esperamos de regreso pronto, ¡saludos!

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Reviewed 9 July 2013

We stayed here for 3 nights because we were really looking forward to enjoy the beach.
Our cabin was basic and small. It had a bed, a mosquito net and a small table to put your belongings on. We got a fan and we had a very good nice sleep.

Some of the inconveniences we found were, their reservation system, which was through a "tour agent" with a "@yahoo.com" emai account, and because of the fact we had to make a deposit to a bank account in Mexico (sketchy operation).

However everything else went smooth and when we arrived they indeed had our reservation confirmed and paid. We had a very good time here.

If you decide to come, do not expect luxury, this place is to be more in contact with nature. Otherwise go to a resort.

Also, there is no electricity during daytime. Come prepared.

Room Tip: Ask for a cabin away from the "bar" if you want to sleep well.
See more room tips
  • Stayed: December 2012, travelled as a couple
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1  Thank darinka84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director de Relaciones Públicas at Cabanas Zazilkin, responded to this reviewResponded 9 September 2013

Thank you very much for your comments. In Kin Zazil our mission is to pass great moments in touch with nature and enjoying a wonderful relaxation.
We invite you to visit us again.Greetings to Canada!

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Reviewed 28 April 2013

For 550 pesos a night, you get to stay on the most beautiful beach in all of Tulum. We've stayed there twice and really enjoy the rustic feel of camping on the beach. And that's pretty much what it is. You have the choice of a room in the hotel for more pesos, but we like the feeling of being a part of the beach life that roughing it in the cabanas gives you. You get electricity from 6pm-6am, so you can charge your electronic devices if you must have them. And there's a free wi-fi area. The shared bathrooms and showers are clean and the kitchen staff is very, very friendly. Alexis is awesome. As far as keeping your cabana clean while you're there, you're pretty much on your own. Again, it's like camping in paradise. But if you need a broom to sweep out the sand, or fresh sheets, they are happy to accommodate you, all with a smile. This isn't a super white touristy experience, so if your expectations are higher, you may need to go down the beach a bit. But if you're looking for an authentic Tulum experience, I highly recommend Zazil Kin. We'll always go back.

  • Stayed: April 2013, travelled with family
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3  Thank girlroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director de Relaciones Públicas at Cabanas Zazilkin, responded to this reviewResponded 9 September 2013

Thank you very much for your comments. We are glad they enjoyed their stay with us, that's the most important.
We invite you to visit again and spend great moments.Greetings to Seattle!

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Reviewed 18 April 2013

The accommodation is fine, simple thatched roof cabanas right on the beach. However for 550 pesos one might expect half decent service, which we did not get. The kitchen staff are lovely and work hard but the two men at the front counter were rude, unhelpful and snarly. We had to pay a 200 peso deposit for two threadbare towels and then fight to have the deposit returned to us, in the end they did rip us off but we were so fed up by then we just left. Don't expect a single thing from these mean men.

  • Stayed: March 2013, travelled as a couple
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6  Thank Allana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director de Relaciones Públicas at Cabanas Zazilkin, responded to this reviewResponded 9 September 2013

We thank you for your input , we will be looking into what you kindly pointed. Your reviews help us to grow and better ourselves. We hope you visit us again ,and we´ll make sure to give you the good time and rest that you deserve.

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Reviewed 14 April 2013

My friend and I spent four nights in a cabana at Hotel Zazilkin. The location is wonderful and the grounds are well kept. Also, I'd like to mention that the staff in the kitchen are very pleasant and accommodating. What we expected to be better was the overall service and the not having to pay for every little thing including a towel. Room service was not an option and if you wished to have clean sheets, you had to bring your sheets to the reception in exchange for a clean set. Two for one at happy hour which ended at 3pm meant one drink and the use of a chair without having to pay for it. Also, the power was turned off all day long which meant you couldn't charge your phone nor your computer during the day and that meant that every day you temporarily also lost internet service, sometimes for a few hours if the person who needed to flick the switch wasn't there. We felt we payed very good money for our small, humble cabana and that the service should have at least been top notch.

Worse than poor service though is the lack of integrity of the hotel. I left my computer behind on a chair when we left and though I sent numerous emails indicating I left it there and that my friend, who lives in Tulum, would be there to pick it up, I did not receive a reply to my first two emails and then when I did, I was told no computer had been found. That, in itself, says a lot about an establishment. Management policies and regulations are reflected by staff's attitude towards its guests which we felt was one of total disregard and nonchalence.

We would not stay at Zazilkin again.

  • Stayed: March 2013, travelled with friends
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6  Thank 707SuzyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director de Relaciones Públicas at Cabanas Zazilkin, responded to this reviewResponded 9 September 2013

A sincere apology, we thank you for your input , we will be looking into what you kindly pointed. Your reviews help us to grow and better ourselves. We hope you visit us again ,and we´ll make sure to give you the good time and rest that you deserve.

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Additional Information about Cabanas Zazilkin

Address: Carretera Tulum-Boca Paila | Km 0.47, Tulum, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Parking Kitchenette Restaurant Suites
Hotel Style:
#49 On the Beach Hotel in Tulum
Price Range: £37 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cabanas Zazilkin 2.5*
Number of rooms: 341
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Also Known As:
Cabanas Zazilkin Tulum
Cabanas Zazilkin Hotel Tulum

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