We arrived here at four by random without any reservation. They showed us the "last available room" with an over prize of 1350 pesos. After going down to the beach to look we decided to take the room anyway as we were so tired and hungry. We went to the reception again and now the room was booked, 3min later! But, they could fix us an other room which now were "the last room"... a worse room for the same prize. We had no place to live so we took it.
There were no towels in the room, and when asking for them the answer was "tomorrow". When an Italian girl came and asked for the same thing and one more they were, "ok we will look for some". 5min later we got two small towels each, "as the normal ones was dirty". I talked to the Italian girl and the had done the exactly same thing with the rooms as for us. Showed them one and said that now was booked but a new last room was awalible.
The Italian girl even had to clean the one room as it wasn't clean. (But they were nice and have here some cleaning stuff)...
AC only works at night, hard beads, sheets were not clean.
They have a wonderful location but the staff is terrible! And over prizes for the rooms.
All the guest we talked to in the "wi fi area" were very "disappointed" with the rude staff and different other things.
I read some of the reviews that was posted here by "other people" and I wonder if the source to these great recommendations is not from the hotel it self?! But that is up to each to judge...
As I said, wonderful place/beach but go to an other hotel! Or pay much less, expect no service and it could be worth it.
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Hotels.com and Expedia so you can book your Cabanas Zazilkin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cabanas Zazilkin Tulum
- Cabanas Zazilkin Hotel Tulum