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“On the beach, casual, comfortable”
Review of Ahau Tulum

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Ahau Tulum
Ranked #9 of 95 Hotels in Tulum
Certificate of Excellence
GreenLeadersPlatinum level
San Diego, California
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“On the beach, casual, comfortable”
Reviewed 29 November 2013

A way down the narrow road in Tulum, visitors can find hotel and restaurant gems, but expect to pay top dollar in high season -- it's worth it if you're looking for comfort, quiet along with excellent service and good food. Ahau is a lovely rustic and intimate hotel on the beach with Crusoe styled restaurant with delicious tapas, fresh seafood and unique, creative drinks. Service was excellent. Great for a stop in, to watch the sunset on soft white sandy beaches with bright yellow sunbrellas. All of the furnishings are heavy, handmade and comfortable. I happen to love animals, but beware-there are a lot of them and they know who orders what. The cats even eat chips.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank jredwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (288)
Date | Rating
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English first
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 November 2013 via mobile

Room wasn't ready. Wrong room given to us. Service slow. Many staff didn't speak English. Parking impossible. Air conditioning didn't work. Water cut off. Reception disorganized. Credit card machine did not work. They are very laid back about your inconvenience. That's fine but you are paying 450 a night.

Beautiful beautiful location and beach.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank kmbaert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvador, Bahia, Brazil
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 November 2013 via mobile

I am actually still in Tulum.We (me and my fiance) stayed in Ahau Tulum just one night. The hotel is setted on the best part of the beach in Tulum.The rooms are comfortable and very clean.The food is mainly organic and very tasteful. Loved the chilled atmosphere and would come back any time for a longer stay.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sebastian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 November 2013 via mobile

We stayed at ahua for 3 nights and was slightly disappointed at the lack of service. We had stayed in other resorts in Tulum and found the staff and service exceptional so it was a bit of a disappointment that we had to constantly chase waiters or make repeated requests.

The resort itself is lovely and well designed. We had a 2 bed room and were very comfortable - loved the hammock on the balcony and loved the shower - but it took them 2 days to fill our water jug despite repeated requests. It doesn't sound like much but when you can't drink the water and there are no shops nearby to buy any it becomes annoying.

We also found that we had to ask them for menus, ask for them to take our order and forget trying to order a drink or food when your on the beach! They rarely come down and check on the guests and the only way you will get something is to go order it inside.

It's a shame because the place is really lovely and the food we ordered was tasty... It's just missing that lovely Mexican service and attention that we experienced everywhere else.

Stayed October 2013, travelled with friends
Helpful?
2 Thank ManlyMissK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freestone, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2013

First of all, the Restaurant: Not only was the food incredible, but the staff was excellent. We can't emphasize enough how good the food and service where at Ahau. So good in-fact that we chose to eat there for almost every meal. There are plenty of other good restaurants around too. Best meal we had at Ahau: Octopus and Lobster Tacos. Amazing. The barista pulling the espresso shots did an excellent job too....

Next, the Rooms: Wow. Beautiful and clean. This hotel is in an excellent location along a gorgeous stretch of beach, and the first picture I always show to my friends is of the room. We stayed in two different rooms. Each had it's own balcony and hammock. Private and heavenly. It was pretty much like staying in a magazine cover.

Lastly, the Setting - Hotel and Beach: The beach is so soft that it's like flour, and the water is warm and wonderful. We've traveled to many beach locations, and this one is ideal. It's everything you want in a beach. Also, there are a variety of places to sit - great double-sized comfortable, thick pads to lay on, hammocks, umbrellas if you want them, etc. The common area of the hotel is very nice and comfortable. Wifi is good. Atmosphere is great. We loved it all.

All-in-all. We'd stay at Ahau again and again - and hope to soon.

Room Tip: We recommend the Junior Suite top-level. (I'm sure the Master Suites are excellent too.) We can...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katemrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, SC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013

We stayed five nights and can't wait to return for another slice of life on this beautiful beach. The two-year-old accommodations are especially pleasing and well-maintained, yet eco-friendly and simple. In the restaurant, Chef Robert Vilchis offers exceptional dishes made with the freshest of ingredients and a sophisticated use of the flavors that come from the Mexican market. Marco Garcia supervises the front of the house, insuring attentive and genial service at the table. Enjoy Ahau, as we did.

Room Tip: The junior suites are a good value.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnlawrence2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 November 2013

I rarely write reviews. I have an inactive yelp account with only two reviews, and I previously signed up for a tripadvisor account to give glowing praise to a hostel in Peru that emailed me when I left my prescription glasses behind. So this should give you an idea of how much Ahau motivated me to take action.

I came to Tulum with my boyfriend and his friends, a husband and wife who have never traveled outside the US. The newb wife chose Ahau. (To give an example of their "newb" delusion, the couple insisted we could bike from Ahau to Punta Allen, despite: (1) the distance, 26km or 25ish miles, one way; (2) the local cab driver, who forewent taking our money and recommended we rent a jeep because of (3) all the potholes and dirt road; and (4) numerous forums that say a car drive takes 2.5ish hours, one way. The husband also did not wear sunscreen the first day (uhh, we're at the BEACH) and was severely burnt with swollen feet such that he sat out of most activities for the remaining 5 days.)

We stayed in a two story Bali Hut, with my boyfriend and I in the top hut, and the husband and wife in the bottom hut. This is Ahau's most economical choice for 67-68USD per night. The hut is made of wood and straw, which contained a full sized bed with about 3 feet on the side of each bed. Bathroom is shared with the room on the ground (sand) floor and is located behind the room on the ground floor. Fine, expected that from their website.

Again, my fault for not looking into this more -- THE BATHROOM IS OUTSIDE. Sink is outside, meaning if it rains, which it did when we were there, YOU and all your toiletries WILL GET WET. The mirror above the sink is the only mirror in your lodging (none in the bali huts), so if you have contacts, be prepared to use the guest or restaurant bathroom otherwise sand/rain will get everywhere.

The toilet is a GLORIFIED PORTER POTTY. This "toilet" is enclosed with "walls" and a "ceiling" made of straw with holes. While using glorified porter potty at 2am, I saw a 3" scorpion. After you do your business, you scoop some hamster shedding down the hole next to the toilet. Maybe because it rained at night, but we could smell feces/urine in the hut. The plus? They do clean this glorified porter potty every day. Again, my fault for not understanding what "dry toilet" meant on their website.

The shower is also outside but does have a clear plastic roof over it covered in vine. This outside part, again, is a hassle, because you trek through sand from your hut to the shower; shower in COLD WATER (they tried diligently to fix it but couldn't until the last day); and then trek back in sand, upstairs, to your hut, where you're covered in sand again and get it all over your room and bed. They do sweep your hut and make your bed every day and give you new towels if you ask, but THEY DO NOT CHANGE YOUR SHEETS. You will be stuck with sandy sheets during your stay.

The hut was a bit muggy and humid. The bed is covered with mosquito mesh, which had a hole such that I pinned it closed with hair clips and a bobby pin. There is a fan in the mosquito mesh that keeps you cooler while you sleep, but it blows hard and inconsistently. You're stuck between keeping the fan off and suffocating, or keeping the fan on and not being able to sleep because of how it blows. The hut, too, has holes, and I think I carried some sand mites (and hopefully not bed bugs) home because I was bitten at home a couple times as well.

The workers at Ahau are extremely nice and kind but not very knowledgeable about Tulum. You're better off doing some research on your own on what to do or how much things should cost. E.g., when traveling, I generally like to check with locals at the hotel as to how much cab fare should cost. In one instance, one worker told us 150 pesos, one way, to Akumal Bay, another one told us 550 pesos. Neither were correct and forums were right -- we got one for $30USD one way.

The best parts about Ahau are: (1) the restaurant; (2) FREE water; and (3) very good WiFi. Other places charge for water, or you can go to the supermarket. Food is absolutely delicious and reasonably priced compared to other places in Tulum (which is not cheap), and the waitstaff was wonderful.

The location is great (you're RIGHT on the beach), and maybe our experience would have been different if we chose a pricier room. However, even some of the pricier rooms do not have AC. From what I understand after doing some research and talking with others (a little too late), you can generally find something else for about the same price as Ahau, that is also on the beach, with indoor plumbing, hot showers, WiFi, and AC.

Last bit of advice -- Ahau told my boyfriend it was 220USD for hotel shuttle service, round trip, for two people, or 250USD, round trip, for four people, if you're flying into Cancun. You're better off using USA Transfers, which is $145 round trip for two people, and is extremely punctual and organized. The newb couple used the hotel shuttle service, which forgot to pick them up for 2 hours at the Cancun airport.

In short, I'd probably choose to stay somewhere else but come back for the restaurant.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ahau Tulum

Property: Ahau Tulum
Address: Carretera a Boca Paila Km 7.5, Tulum 77760, Mexico (Formerly Esmeralda-K)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Green Hotel in Tulum
#5 Best Value Hotel in Tulum
#5 Family Hotel in Tulum
#7 On the Beach Hotel in Tulum
#11 Romantic Hotel in Tulum
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ahau Tulum 3*
Number of rooms: 23
Official Description (provided by the hotel):
Ecological luxury Hotel with a Guest House in Tulum Beach in Mexico ... more   less 
Also Known As:
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum

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