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“Its not worth it”

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Hotel and Hostal El Punto
Ranked #34 of 134 Speciality Lodging in Tulum
Reviewed 15 April 2013

my friend and me spend two nights in el punto. we decided that the hotel itself is nice but much to expencive for its bad service. we arrived and nobody was at the desc. in the evening we had to ask for the air conditioner, the fridge was full of water, the wifi did not work in our room and the shower was really basic.
the next morning we had breakfast which was good. a night after that, when the owner himself arrived he cancelled our breakfast and our airconditioner because we did not book it which we did not know. a very unfriendly end for us. we will not come back.

Room Tip: The dorms are open to the lobby. i would take a private room.
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  • Stayed: April 2013, travelled with friends
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3  Thank EsaLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review-7, Propietario at Hotel and Hostal El Punto, responded to this reviewResponded 4 May 2013
Google Translation

Lamento profundamente que su estancia en nuestro hotel no halla sido muy satisfactoria.
El recepcionista del hotel estaba checando un problema eléctrico en el tablero del hotel, esa era la causa por la cual no se encontraba en mesa de entrada, esa tarde la luz se corto por mas de tres horas y una de las fases eléctricas estaba caida , esa fué la causa por la cual se descongelo el refrigerador de la habitación.
Hay habitaciones con A/C y desayuno incluido ( no era vuestro caso!) , ustedes reservaron habitaciones simples y economicas SIN A/C y SIN desayuno incluido!!, en el caso que se requiera el A/C o el desayuno tendria cargos extras.
Nuestros clientes son la energia que nos alimentan y que nos permiten que hagamos las cosas cada vez mejor, las vacaciones de nuestros huespedes son sagradas, intentamos de hacer todo lo mejor para vosotros y que vuestra estancia en nuestro pais y en nuestro hotel sea lo mas placentero posible.
Carlos Sastre

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Reviews (171)
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68 - 74 of 171 reviews

Reviewed 12 April 2013

This hotel was great for us, we were travelling on a budget so although it is a little way from the town and beach, being between the two and making use of the free bicycles was ideal.
The staff were very relaxed and friendly. The wifi tended only to work in the main foyer rather than in the rooms but that was the only negative thing I could say about this place.
The hotel was clean and the rooms were cleaned daily. The a/c worked well and having a fridge in our room was an added bonus. The kitchen area is large, although it could do with a few more pieces of crockery - there was lots of "could i use that when you're finished" between the guests.
Overall i'd certainly recommend this hotel for a great stay in Tulum although be prepared to cycle for 25mins for beach access.
If you fancy the treat of eating out, Salt & Peper at the end of the road (3 mins walk) is recommended too.

  • Stayed: April 2013, travelled with friends
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Thank Kit32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2013

Tulum has turned into some expensive hippy hangout.... Staying in a hotel is likely to cost more here than in playa del carmen now, but its worth it for the beaches, ruins and easy trips to coba and chichen.

El up to is a good choice, but don't expect anything spectacular. The owner is very chilled out but does not offer the kind of quality Mexican service, you may be used to in other cities. The hotel has ok rooms, clean and big enough. Lots of hot water as well. The kitchen is brilliant, and saves money in an otherwise expensive town.

If you are looking for a good affordable choice, then this is for you. But it's no honeymoon destination.

  • Stayed: March 2013, travelled as a couple
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Thank adamski122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

My girlfriend and I stayed for 3 nights last february. After that we stayed in a Resort right in the beach, and I can say that El punto is the smarter choice at Tulum. The hotel and the rooms are nice and very comfortable, and you have free bikes to go wherever you want very easily. That includes the beach 10 min, some cenotes 15 min, Tulum ruins 20 min, and downtown 5 min. Carlos and Fernanda, its owners, are very friendly and are always ready to help you. If all this isn't enough consider that the rates are a half of the hotels at the beach...

  • Stayed: February 2013, travelled as a couple
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Thank Julio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

This hotel was absolutely wonderful.... We stayed 7 days and had a very easy peaceful time.
Very nice communal kitchen, breakfast included with room rates. We stayed in a room with extra large king size bed and private bathroom/shower. Met many single travelers who stayed in the dormitories which were clean and roomy. Maid service was excellent. Owner is friendly & easy going... free bike use for hotel guests, bike paths to beach and Tulum ruin site. Easy bike ride to beach. We will definately be back.

Room Tip: All rooms were great!!
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  • Stayed: February 2013, travelled as a couple
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Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

El Punto is located next to a large road with lots of traffic. Next to the reception, they have placed some kind of compressor that goes on and off all the time making a lot of noise; this is the kind of place you just want to get away from unless you like the sound on engines.

The rooms are dark and the WiFi did not reach our room (tried with multiple devices) so if you want WiFi, you pay with blood (to the mosquitos in the open reception). The rooms are relatively quiet because they are located behind the reception building.

They did not give use the remote for the Air Conditioning until we asked for it (hoping to save on electricity I suppose).

The rooms are very dark and there was no coffee maker as advertised (one was available in the open-air kitchen). There was, however, a refrigerator which was nice.

The Water was cold two mornings and you had to let it run for a while for the smell of sewer to go away. My girlfriend simply choose not to shower at all (we went swimming on day-trips).
When we checked out, we had to pay extra taxes. Paying with credit card would be 6% extra, so our only option was to pay with pesetas. When calculating the price, they used an exchange rate that we later found was way off. They used some website to make it seem legit. So they managed to rip us off anyway making the value of this hotel even worse. I usually do not write negative reviews, but this time I really just had to get it off my chest.

Oh yes, and the breakfast was two pieces of toast and lemonade served as juice, but that is normal for Mexico so I guess that is ok.

They did have free bycycles, but please rent them somewhere else (they are available everywhere) and get a nice place to stay!

  • Stayed: February 2013, travelled as a couple
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3  Thank tausick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Review-7, Propietario at Hotel and Hostal El Punto, responded to this reviewResponded 4 May 2013
Google Translation

Siento mucho que su estancia no fué de lo mejor, quiero comunicarle que no tenemos ningún tipo de motor en lan inmediaciones de las habitaciones, las habitaciones tienen cama king size refrigerador, baño con agua fria y caliente, algunas de las habitaciones tienen television por cable, aire acondicionado y ventilador, mesas de luz con veladoras, luz de techo y ventanas en el baño y dos en el dormitorio!!, con respecto al cargo extra del 6 % !!!, me parece que esto es totalmente imposible ya que en esas fechas no recibiamos tarjetas de credito!, esto me hace pensar que tal vez estén equivocados de hotel!!, con respecto al desayuno, el es hecho a mano y en casa por mi mujer y la mermelada igual y con frutas organicas!
Mas de 120 comentarios y mas de 60 fotos hacen que a los huespedes les permita tomar decisiones acertadas de lo que están reservando.
Nuestros huespedes son nuestra pasión y hacer de vuestras vacaciones una estancia agradable y placentera es nuestro objetivo.
Carlos Sastre
Owner

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Reviewed 24 January 2013

We had a good time here. If you're staying in town, the location is great -- at the beginning of the bike path to the beach, so you just jump on their free bikes and go without weaving through town traffic. You can walk into town for dinner in 10 minutes and there's a big supermarket across the street. The rooms are fine though small and uneven, some have safes, some don't, some have fans, some don't, some have TVs, some don't. Beds, sheets and pillows are good. There's also a communal kitchen. Breakfast is simple -- just toast, juice and coffee, but it's great toast. The owner is very friendly and that makes it nice and all his restaurant and sightseeing tips were excellent. We decided to stay longer in Tulum and had to move onto another place which was much nicer -- bigger rooms, a pool, etc -- but didn't have the nice vibe that this place did -- something that's hard to rate.

Room Tip: If you want a fan or a TV make sure you ask for a room that has one.
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  • Stayed: January 2013, travelled with family
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Thank Bobsybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel and Hostal El Punto

Address: Avenida Coba Sur y Avenida Mercurio, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #34 of 134 Speciality Lodging in Tulum
Price Range: £9 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel and Hostal El Punto 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Exelent Hotel and Hostel for exelent prices! ... more   less 
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