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“Excellence at its best”

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PavoReal Beach Resort Tulum
Ranked #23 of 99 Hotels in Tulum
Certificate of Excellence
Reviewed 16 August 2013

My partner and I stayed here after our tour of Peru.we wanted somewhere to relax and found it here. Everything was first class we would recommend hotel to people as not to be missed. The hotel the setting the beach 5 star.

  • Stayed: August 2013
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1  Thank Kelvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 August 2013

We recently spent 4 days at Pavo Real and loved every minute of it. The beach is amazing with lounge chairs, palapas, and a bar for drinks and fun socializing. The rooms were cute with a wonderful good-sized balcony, and a comfy couch with view of the sea. So even with a few rainy days we could be outside enjoying ourselves on the deck. The three complete buffet meals were a healthy mix of Italian and Mexican. Lots of yummy grilled vegetables. The breakfast pastries were incredible. All of the staff was helpful and hospitable. The professional Italian singers were outstanding! Unbelievable singing voices and quality of entertainment for a small and quaint hotel. There is a dive-shop on site with a 30 year trained diver. Scuba and snorkeling are both available. My husband enjoyed and felt very comfortable practicing his scuba skills with Pepe. This hotel is nice for a romantic get-away as well as a family trip. I hope to go back in the near future with our big family group. I highly recommend a trip to Pavo Real in Tulum.

Room Tip: Superior Sea View Room. I like the rooms with the wooden balcony rather than the stucco, and as clos...
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  • Stayed: July 2013, travelled with family
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1  Thank LeeLeeC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

we stay in pavoreal tulum, thats a very nice hotel, very nice staff,very friendly and also we have a good time with Serena. she is a very nice person and a very good singer we love her. Little Andrew, Cesar and Victor.Thank you very much.

Room Tip: Corner suites are large and sunny
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  • Stayed: June 2013, travelled with family
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4  Thank CESAR B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2013

We stayed in the PavoReal for 4 days during our Mexico trip.

We booked a room with garden view, and during registration the reception manager mentioned that hotel was 20% full only and we will be sure to get a great room... which turned to be a room with a view on metal construction. We asked to change, and ''of course it was possible to get a better room but with +50USD/day", which we refused. At the end we were given another room with "garden view" which was roads view, so we never used our balcony.

The main thing to know about PavoReal is that it is an ITALIAN ALL-INCLUDED hotel, with all good and bad things about it.

I should admit that we chose the hotel because they were promising 3 times/day Italian food, and after 2 weeks of Mexican food this is quite welcome. And food is quite good!!! Breakfast is awesome. There is fish day once/week, amazing!!! But overall you get tired and pasta is not as Italian as in Italy. And in this ITALIAN all included hotel the only non included thing is ... expresso!!! So if you like real coffee it is 20 pesos and in bars only.

Other "all included" thing is that you get "GO" (gentils organizateurs?) - animators. They are nice guys, but remember, hotel is not so full, and there are almost as many guests as animators. So they will hunt for you and make you sing karaoke and play games! If you are not ready for this don't choose this hotel! (In one of www.booking.com reviews of the same hotel guests called animators "mosquitoes")

Well, when of course if you choose Tulum, that was for the sea and the beach!!! Well, the beach looks amasing! Palm trees, transats are impeccable. 5/5 for those! BUT... the see is full of dead corals and not so deap, so you cannot really swim, you have little places with sand only (max 2-3 meters large) and dead corals which are not nice to step on. And as they are dead snorkeling is not impressive. We thought all Tulum was like that until we went to Tulum ruins and was wonderful beach there... just sand... So after that we took our car every day and drove 15 min to Tulum Paradisio public beach.

Other negative point - Wifi. Only at the lounge, and EXTREMELY SLOW. Opening your Hotmail or Facebook takes 30-40 minutes.

Good points - most people are nice, barman guys are great!!! It is situated on the way from Tulum to Playa del Carmen, so good location to go to Cancun, Playa del Carmen, Cenotes, Akumal...

Also note that you definitely need a car to be in this hotel.

We will not come back there and will not advice this hotel. If we go next time, we would take something close to Tumum Ruins, as sea is much better there.

This is a hotel for Italian retired people.

  • Stayed: May 2013, travelled as a couple
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6  Thank AnnaJV79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo_Musazzi, Responsabile relazioni pubbliche at PavoReal Beach Resort Tulum, responded to this reviewResponded 5 June 2013

Dear Anna JV79,
thank you for your comment, we appreciate every opinion about our Resort.
The room you booked through a well-known website has got the characteristic to overlook, almost to dive into the typical jungle of Riviera Maya or our gardens and internal small paths. The upper level rooms that our staff proposed to you with a daily supplement, are sea front or sea view.
The first room assigned to you overlooked the jungle, the second one (number 66) overlooked our well-tended gardens, between the block of “Palapas” and the restaurant. Everyday life in the Resort is very calm and safe. It is pleasant to stay in the patio of your own room to read a book or just to relax on an amaca, at guests’ disposal upon request.
We are glad that you have appreciated our food, starting from breakfast. Our chef, as you have been able to appreciate personally, are always available to prepare particular meals, if it is necessary and required for delighting the stay of our guests.
Our Resort, as advertised everywhere, is a pleasant compromise between the wild-life hotels of “zona hotelera” of Tulum and great hotels of American chains of Cancun or Playa del Carmen. A small and professional group of animators entertains guests that desire it, with a great handiness. This job is not always easy, but our guys are the flagship of our hospitality and we are proud of the affection that they show every day to our guests and to the Resort.
We are glad to read that you have appreciated the surroundings of our Resort, starting from Maya ruins of Tulum that we often visit together with our guests. The 300 meters of our seaside give the possibility to choose the relaxing atmosphere or the entertainment, fine sand or the coral reef of a protected and unalterable area, the shade of the palm trees or of the beach umbrellas. Everyone can choose the style of his holiday, in respect of nature in which the Resort is immersed.
The almost wild nature of the environment that surrounds the Pavo Real Beach Resort is wonderful and appreciated by our guests, but sometimes it makes difficult the Internet reception that it is not always as fast as it is in settled centres or towns. The decision to prefer a small Resort far out the chaos obviously requires the use of cars or the most traditional “colectivo”. The latter lets live in close contact with local population, appreciate their usages and habits, and know little secrets that nobody will find in the guides: this style of holiday, loved by young people, is used habitually by most of our guests.
We are sure that the friendliness and the helpfulness of our staff, good food and the nature that surrounds us will remain a good memory of your short stay in our Resort and will invite you to visit us again.

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Reviewed 21 May 2013

Staff was not very experiened, misquoted a few things. Was told internet was free in the room, come to find out it is not (who does this in 2013?). Shower was clogged. Resort was pretty much empty but we were given a non-beach facing room. Resort seemed a bit dated, as if from the 1990s or Europe in early 2000s. Bed was quite hard as well though looked nice in pictures.

Overall, for sure will not stay here again, much better places up the road in Tulum.

Room Tip: Book somewhere else!
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  • Stayed: May 2013, travelled as a couple
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3  Thank Lance1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo_Musazzi, Responsabile relazioni pubbliche at PavoReal Beach Resort Tulum, responded to this reviewResponded 27 May 2013

Dear Lance 1999,
Thank you for dedicating your time to review our PavoReal Beach Resort in Tulum.
Every useful suggestion is precious for improving the service that we offer to our guests.
However we want to remind that the website used for your reservation clearly shows that the WiFi is free in the lobby, but not in the rooms, where is with fee. The sea view room assigned to you perfectly meets requirements of your reservation. Our staff is always at disposal for satisfying needs of every guest, also with a room change if it is required, but always respecting the type reserved and paid.
We are sorry that, during your short stay of one night, you cannot appreciate food and splendor of nature and of our resort, and you cannot meet a lot of guests because they are usual in excursion with our entertainers for admiring the Maya’s and naturalistic beauty of the place.
The resort is appreciated a lot for its relaxing atmosphere, for its new restoration (2013), that perfectly expresses the soul and the local traditions, and for the comfort of the beds. It is rare that guests require soft mattresses, but we will bear in mind your suggestion. Thanx again, we hope to see you again at PavoReal Beach Resort, in Tulum. See you.

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Reviewed 26 April 2013

My daughter and I truly enjoyed our stay at Pavo Real. The accommodations were lovely and tastefully decorated with tile flooring and beautiful murals, the staff was friendly, food was delicious and the setting right on the beautiful beach was fantastic. Laying on the beach chair with a lovely breeze as i looked out over the lovely ocean sipping a pina colada was very memorable. My daughter was esp pleased with the "animators" who kept us entertained day and night. We so enjoyed our stay and we will go back there some day.. The price was very reasonable..drinks and food included. My daughter commented that we didnt have to go anywhere to enjoy ourselves! Yet we were close to town, the ruins and several cenotes..we even walked down the beach to Casa Cenote. Lovely spot.

  • Stayed: April 2013, travelled with family
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2  Thank Joanne392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013

Paradise! The most gorgeous beaches, great staff and wonderful service, great Italian food, always clean and spotless and great value for money!
Quiet, yet there are activities throughout the day and night.
I truly recommend this resort, which is right on the beach! You open the door of your room in the morning and you find yourself waking up in front of this amazing turquoise water, lovely beach and beautiful seagulls and pelicans hovering over the sea…
I have never been closer to heaven then there!
There are many staff personnel at the resort always glad to help and assist, friendly and smiley, always concerned about you having a great time!
Great value for money too, especially as it was "all included", including alcohol and soft beverages and 3 huge buffet meals a day with a great variety to match any taste or need!
Also strategically located in Tulum and very close to many nature and culture resorts, easy to rent a car at the resort in order to take some trips in the area and close to the highway for taking the bus ("Collectivo", as it is called In Mexico).
A BIG MUST to those visiting Mexico or to those looking for a great sea-side vacation!!

  • Stayed: April 2013, travelled as a couple
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1  Thank Yve_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PavoReal Beach Resort Tulum

Address: Carretera Federal Cancun-Tulum, km 237 | Tankah III, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 99 Hotels in Tulum
Price Range: £141 - £488 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — PavoReal Beach Resort Tulum 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation. ... more   less 
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