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“Quiet and away from it all” 4 of 5 bubbles
Review of PavoReal Beach Resort Tulum

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PavoReal Beach Resort Tulum
Ranked #24 of 90 Hotels in Tulum
Certificate of Excellence
Brit in UK
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Quiet and away from it all”
4 of 5 bubbles Reviewed 14 June 2014

I came here looking for a snorkelling holiday in the sun. I especially like snorkelling off the beach so that you can come and go as you wish rather than wait for a boat to go out at fixed times. I also wanted to avoid the many large all inclusive brash and noisy resorts with loud tecno music blasting 24/7 located along the strip on the way down from Cancun. This hotel didn't disappoint on any of these counts. There is an entertainment team that arrange the usual pool aerobics etc. but as there are a couple of other small hotel pools located further along the beach this didn't prove to be a nuisance.

The entertainment team were a friendly bunch who managed to quickly assess who didn't wish to be throwing themselves at a volley ball. There did seem to be quite a few of them given the number of guests but maybe this was because it wasn't high season? Their evening 'shows' wont trouble the X factor contestants and like some other reviewers I would have preferred to see more local entertainers. The entertainment area for shows is outdoors so will be rained off in bad weather. Unlike another reviewer I didn't find the noise from the shows disturbing and I had a room overlooking the garden & entertainment area. It was only for an hour or so each night and didn't run late.

My main criticism of the hotel is the lack of a good indoor sitting area and bar. The main bar sited on the beach is open to all winds and weathers. It has an area of decking in front but with no shelter at all and is poorly lit at night. Even when it's not raining it is quite windy here. So at night most people seemed to get a drink and retreat to their rooms. There is one small seating area by the restaurant and you can get a beer or wine from the restaurant when it is open. This has open sides and is used as a smoking area. So if like me you don't like smoking or it is especially windy this isn't somewhere you'll want to linger.

I was there for ten days and for some of this period there were strong on shore winds. These whipped up the sea making underwater visibility really bad, especially close in. With the exception of some channels the sea is shallow enough to stand for some distance out (yet still deep enough to snorkel safely). You can always arrange a boat trip for snorkelling or fishing on days with poor visibility. When the sea cleared the snorkelling was great. As someone else mentioned watch out for the Rays. I went over one on the way back in just yards from the shore. I also suggest wearing bright rash vests or a fluorescent flotation jacket. While the hotel boat was careful to avoid swimmers, local boats do pass through the area used by snorkellers. So best to make sure you are seen. I always take my own gear so cannot comment on the hotel's equipment. The beach is great with the pool bar and pools immediately behind you. Another mention for Luis - top man. A very friendly and helpful guy. Then again all the staff were also friendly and helpful. It wasn't high season but how refreshing not to have to fight for sun beds on the beach or by the pool. There seemed to be ample for the number of rooms / guests.

I especially liked the mix of continental guests (Italian, French, Australian etc etc.) rather than having a disproportionate number of British / N American guests.

The food was fine with a nice mix of Mexican and Italian options on offer each meal time. You can book the on site mexican restaurant if you especially want the local flavour. Overall I thought the chefs did a really good job. It's possible to get a freshly cooked option most meal times as well as the buffet. One small criticism is that I occasionally felt that the buffet food could have been a hotter.

You can get a taxi or walk to the main road to get a local bus but otherwise the hotel is isolated. There is one small shop on site. But if you are planning to visit to just lounge on the beach make sure you bring your essentials with you as there aren't any shops in the immediate vicinity. Another plus for me but not for some.

Overall a really enjoyable holiday for me thank you. Please do consider having an indoor bar area. If and when the weather closes the guests need to be able to beak away from their rooms.

I am aware that I am a little biased as this hotel ticked most of my boxes. If you are looked for wall to wall tiled bedroom and suites, 34 bars with nightly gala shows then this probably isn't the place for you. If you want to have a nice beach, pool and sea with friendly staff and a good mix of guests then give the Pavoreal a try.

Room Tip: Most of the rooms are nicely situated with some facing right onto the beach. I had a garden facing r...
See more room tips
  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fly22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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872 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
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English first
Chicago, Illinois
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

I flew into Cancun and arranged a transport through TravelYucatan.com for the 75 minute trip to my hotel in Tulum. The grounds of the hotel are beautiful and the beach is spacious. The rooms are well designed and all have either a screened deck or balcony, awesome for catching the ocean breeze.

The food leaves lots to be desired--I'd recommend eating breakfast on the grounds, then getting other meals and/or groceries in town. Be sure to check the hours of the meals on-site, as they're atypical. I didn't find this too much of a problem as I always travel to eat locally anyway. There are plenty of grocery stores and local stands on the main strip, a 5 minute cab ride. My cab driver, who I hired to take me to a couple of the ruins as well, was a wonderful resource of places to eat.

I had a heavenly 90 minute massage from Ignacio, he saved my aching neck and back for only $90US.

The room rate was very reasonable, I'm going to be back for sure and I can't wait!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank ekimberle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 June 2014

It's a beautiful resort, beautiful quite beach, hotel was really fresh and very cool with all the colors everywhere. Good food and great friendly staff.
Specially thanks to Eric from the entertainment group who made us laugh every day!
Would really like to come back one day / Linda and Elein

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BaraLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodinville, Washington
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

We are from Seattle and have gone to those Mega hotels before. El Pavo Real is not this way. It is sooooo beautiful and quiet. The beach is luxurious. Luis at the beach bar is the best!!! I would definitely return!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jennette1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver,Colorado
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Well, the first night (of 4 nights) we stayed her I was immediately writing an awful review in my head. I got to my room and the a/c remotes battery was dead so I spent the first night freezing thinking the a/c was broken. To top that off, their nightly musical show sounded like they were playing in my room and went on for hours. The next day I complained about my a/c, it was quickly fixed. I also stumbled on a set of ear plugs which also helped to noise. Just a heads up, when making reservations try to get the room furthest from the amphitheater. All in all, the staff was very quick to help you out with whatever you need. Everything was spotlessly clean including the beach. I do recommend making reservations to the Mexican restaurant they have on site. We did that the last night and we had Mariachi guys sing and they did a wonderful job. The buffet was hit and miss but you could mostly find something that could suffice. Stick with beer for your drinks and they water down the mixed drinks.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank neazea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

This resort is brilliant and here's why:

Resort is gorgeous. It's truly a resort that knows how to work with its surroundings. Authentic Mexican, Italian beach cabana decor with clean exquisite rooms including the bathroom! Excellent new AC, flat screen TV, bottled water everyday in rooms. The beach is stunning. Quiet and clean - so clean and safe that turtles travelled here to lay their eggs. Cute!

Staff are great! So friendly and they even have awesome entertainment staff who come from Italy and speak Spanish, French, English and Italian. These guys offer daily fun for all the guests including stretching, aqua aerobics, night shows and beach games.

We had an all inclusive plan which means all domestic food and drink covered- breakfast, lunch and dinner provided with 'snacks'. Always fresh fruit available except when they run out on the rare occasion at the bar in the afternoons. Bar staff always go beyond to make you your perfect drink. There was always a wide variety of vegetables, fruit, meats and sweets which provided a fantastically well-rounded meal & snacks normally consisted of fruit, pastries, homemade pizza & nachos.

Improvements needed - the bar. Would've been great to be able to sit down at bar so some bar stools would have been great. It's always windy which is a good thing as so hot but when sun starts to go down you can feel it! Sitting at bar under cover on some bar stools would be a great solution otherwise you'll retreat to your room.

Also the free WiFi was only available in the lobby although you can pay US$12 per day for WiFi in your room. The free WiFi was horribly slow & cut out constantly so if you were taking time to go sit in the lobby, it is extremely disappointing that it takes forever to download or view anything.

Anyway, we came here to stop, relax and lie by the beach for 8days on a beautiful quiet clean beach in Mexico and got exactly what we wanted. Was a great place to stay and would recommend this place to a friend. Definitely value for your money.

Room Tip: Tip! Choose a room with an ocean view like we did. The other rooms may not be as nice as they face t...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank samson_wall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

Stayed for 5 nights and it was one of our favorite places so far. Rooms and the beach were perfect at this small resort. Buffet was ok.

Luis at the bar treated us amazing and was very inviting and professional. Damn good fresh margaritas. Be back soon!

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Buddy209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PavoReal Beach Resort Tulum

Property: PavoReal Beach Resort Tulum
Address: Carretera Federal Cancun-Tulum, km 237 | Tankah III, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 90 Hotels in Tulum
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — PavoReal Beach Resort Tulum 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation. ... more   less 
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