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“Absolute amazing place with excellent staff & service”
5 of 5 bubbles Review of The Beach Tulum

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The Beach Tulum
Ranked #11 of 92 Hotels in Tulum
Certificate of Excellence
Cologne, Germany
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Absolute amazing place with excellent staff & service”
5 of 5 bubbles Reviewed 9 June 2014

Wow...what a place - what a hotel - what a service - what a beach! We would like to come back instantly!!!

We spend 5 days in Mai 2014 in this beautiful place, and we would have loved to stay even longer. The hotel is located on one of the most beautiful beachs I have ever been. White sand, coconut trees everywhere, awesome clean water (a bit bumpy though). We stayed in on the the ocean front ground rooms, which was amazing. You could stay in you bed or in the hammock and lock over to the beach. Literally, we were directly on the beach.
The room itself was very nice. Very open and clean. The bathroom was lovely. The food in Ziggy's next to the hotel was excellent. We had breakfast there and went there for dinner on our last night.

Service - excellent, outstanding. The staff was awesome. Never did I experience a service like that in a hotel. They took care of everything and did not forget one thing. They even knew what our favorite smoothie was. They even offered me a room to practise some yoga and organised a yoga mat. The next day when I looked into the cupboard in our room, I found that they put a yoga mat there for me. Awesome! The yoga room on the top of the building is also very nice. You have a fresh breeze up there and can look on the ocean. Great place to do yoga.

Well, all in all an absolut amazing place with excellent staff and service. Highly recommend this place!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Ralf Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 10 June 2014
Dear Guest,

We are touched by your words and can only say THANK YOU from our heart!
The whole The Beach Tulum Team is so grateful to have received such a lovely feedback. But above all, we are happy we succeeded in providing you with the best experience on your well deserved vacation. Thank you so much and please always feel like coming home!

Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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567 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Palo Alto, California, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

My fiance and I stayed at the Beach for 5 nights in late May and I couldn't imagine a more wonderful place. We had rented a car at the Cancun airport (highly recommended), so we often went on day trips to cenotes, ruins, etc., and the Beach was perfect for our beach relaxation. Location is in the middle of the hotel zone, so it's easy to walk to many restaurants. The hotel vibe is very quiet and relaxed, and we liked that there weren't any children allowed.

The room: we got a superior room (also highly recommended) and we were blown away by the beach view as soon as we walked in. The private porch overlooking the beach was amazing, as was the rooftop deck. Pretty much everything in the room has a view of the ocean (even the shower). After watching the sunrise, we got breakfast in our room on the last day and ate it on our porch.

The service: I can't say I have ever felt more welcome by hotel staff. Aubrey and Mariana at the front desk, Barbara at the bar, Freddy and Erick at Ziggy's, and Geronimo in the lobby (and everyone else whose names I forgot) were all incredibly warm and truly made you feel at home.

The food (Ziggy's): Despite the abundance of delicious food in Tulum, we went back to Ziggy's many times, so that should say something. The tuna nachos and fish tacos were amazing, and the breakfast was hearty and delicious. There is a happy hour with 2 for 1 drinks and you can sit on swings at the bar. We also went to a tequila tasting one night which was a lot of fun.

Thank you for an absolutely wonderful stay!!

Room Tip: Superior room is so worth it! They are numbered 201 - 208, with 208 being the farthest away from the...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 9 June 2014
Dear Guest,

Thank you so much for your lovely words and for your wonderful photos!The whole staff is enthusiastic to know you enjoyed your stay with us so much. We are very proud of our hard working team and will share your feedback with all staff members.
It is our first priority to create a memorable experience to all our guests.
So thank you again for sharing your experience with others.
We hope to have the pleasure to welcome you back soon at The Beach Tulum.

Thank you

Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

My partner and I have just come back from two weeks at The Beach Tulum, and had an amazing time. We were warmly greeted after a long flight from Aubrey, who was always helpful. One of the impressive things is that the staff throughout the hotel remembered our names whenever we met them. A nice touch. Leonardo, one of the managers always made sure that we were looked after, and Barbara and Freddy in the bars were great. I couldn't actually fault anyone. The room, although a little rustic to what we're used to, was very comfortable. The air conditioning worked as did the ceiling fan, but there was always a wonderful breeze from the sea. The beds are large, and very comfortable, with toppers, which is something we like, and generally found in boutique hotels these days. Free Wifi available, not a strong reception, but adequate. The location is absolutely fabulous, and although we had a hire car we wanted to spend most of the time at the hotel. A wonderful beach and an idyllic pool area. The food at Ziggy's was superb, and we ate most of our meals there, although tried a couple of other places. We loved our stay, and were given a hug when we left, which felt really genuine. Very talented staff! Thank you so much. Kevin and Osvaldo.

Room Tip: All of the rooms are beautiful.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ross171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 6 June 2014
Dear Guest,

Wow what a review! Thank you so much for sharing your experience with others and for your positive feedback about our Hotel and staff. We are overjoyed to hear that you spent 14 wonderful days on our beach. Excellent service is paramount for us and there is nothing more rewarding than satisfied clients who feel well around and love our Mexican hospitality.
So thank you again and hopefully see you again in the near future!

Gracias

Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

This was by far the favorite place I stayed in while visiting Mexico. You really can't beat waking up in a clean and room on a comfortable bed, opening the door to the outside porch, making 20 steps and jumping into the ocean. Add a very friendly staff and proximity to excellent food places, fascinating historical places, and you're in for a great time!

Room Tip: Bottom floor, room 1 was great.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ivek21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 5 June 2014
Dear guest,

Thank you for your lovely words and for choosing The Beach Tulum for your Tulum vacation. Your personal experience embraces and reflects very well our philosophy and what we are trying to transmit to our guests: total relaxation within luxury amenities and breathtaking views along with excellent service and culinary highlights. So thank again for sharing this and helping other travelers find their perfect vacation spot.
We hope to have the pleasure to welcome you back in the future.

Thank you
Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 June 2014 via mobile

5 stars for: location, food, staff, comfort, atmosphere, hammocks, palm trees, micheladas... Hope to be back again one day! We were shocked at first when we saw that there was no TV in the room but it didn't take long to realize that there is no need. Perfect escape to paradise.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 4 June 2014
Dear Guest,

thank you for your kind review. We are thrilled to hear that we met your expectations (even without television) and that our staff provided you with wonderful service from the moment you arrived. We especially love the fact that you could really unplug and enjoy the beauty of this piece of paradise because the tele_vison is just in front of you at The Beach Tulum.

Thank you

Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

My husband and I had our wedding here on May 24th. All of my family and friends stayed here along with the cabanas next door. I can't say enough about the beauty and service of this hotel. Everyone from the concierge ( Aubrey) to the bell man to the front bartender ( Barbara) were amazing. The connecting restaurant Ziggy's, was also parallel in service and friendliness and the food was amazing. Eric and Roberto pulled out all the stops to make our wedding exceed our expectations. After the wedding, we went to another more expensive hotel down the beach and we wished we were back at the beach tulum:)
We will be back as soon as we can to enjoy the beauty of this hotel and to see the friendly faces at the beach tulum hotel and ZIggy's restaurant.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CHELSEA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 4 June 2014
Dear Guest,

Congratulations again on your marriage! The whole staff is happy to hear you enjoyed your wedding at The Beach Tulum and Ziggy's so much and felt at ease with our staff and service. Our ambition is to provide a warm, and relaxing environment with a touch of luxury and magic for our guests. It seems like that is exactly what you got. We can't wait to welcome you back for your first anniversary!

Thank you
Your The Beach Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Right on the beach, amazing beds, amazing views, roof top private terrace, super nice staff - what more could you ask for ???

If you want a romantic getaway, look no further

Cannot wait to go back here :)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fluffybunnyMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this review, 4 June 2014
Dear Guest,

Thank you for your recent stay at The Beach Tulum and for your nice review . The whole staff is happy to hear you had such a wonderful time at our Beach Hotel. We hope to welcome you back here in paradise soon!

Thank you

Your The Beach Tulum Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Beach Tulum

Property: The Beach Tulum
Address: Road Tulum-Boca Paila km 7 | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 92 Hotels in Tulum
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — The Beach Tulum 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
The Beach Tulum is a small adult-only upscale boutique hotel with 20 specially designed rooms for your enjoyment. Our eco-friendly hotel has many special amenities to make your stay comfortable. We offer 8 Deluxe Superior rooms with 1 King size bed 12 Deluxe rooms with 1 King size bed (6 Ground Floor & 6 First Floor) All Deluxe Superior/ Deluxe rooms are beach front and have access to a tropical garden & pool area. Enjoy free breakfast at Ziggy's or Fresco's, free bikes to tour Tulum, on site yoga classes available, on site Spa. ... more   less 
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