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“Relax in Paradise”
Review of The Beach Tulum

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The Beach Tulum
Ranked #9 of 98 Hotels in Tulum
Certificate of Excellence
Reviewed 29 June 2014

We recently stayed at The Beach Tulum after 3 nights in Cancun. We felt relaxed and welcome from the minute we arrived. Both reception girls were lovely and extremely helpful. We booked a Superior room and we were happy with the space, facilities and most of all the view and closeness to the beach. We didn't use the roof terrace as it wasn't shaded and was too hot The only problem we encountered was the air conditioning didn't work for the 7 nights we were there. One reason we chose this resort was the air conditioning and we were advised that it was working at 80% but it wasn't working at all. Management recognised our disappointment and made amends for this. The rooms were spotlessly clean, all facilities were great and nothing was too much trouble. Barbara the bar tender was great, such a warm friendly. It was the sort of place that you could use as a base to explore and experience the region or you could stay at the resort and do nothing but relax. A fridge in the room would have been good.

Room Tip: I would chose a superior room again as it was more private and spacious.
  • Stayed: June 2014, travelled as a couple
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3  Thank Happytraveller5960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 1 July 2014

Dear Guest,

Thank you for your recent stay at The Beach Tulum and for taking the time to share your experience with others potential Tulum travelers. We are glad to hear you enjoyed your stay at our Hotel. Unfortunately, we could not foresee the technical situation of the air conditioning but we are glad you reached out to us while you stayed with us so we could find a solution. Your feedback helps us improve and make corrections.
We hope to welcome you back in the near future here at The Beach Tulum.

Thank you

Your The Beach Tulum Team!

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367 - 373 of 603 reviews

Reviewed 28 June 2014

My husband and I spent our honeymoon here the second week of June. I had agonized over picking the right hotel, and finally picked this one. So glad we did!! We actually stayed the first 3 nights at Cabanas Tulum next door, and then moved to the Beach for 5 nights. They were both excellent. The staff at both places were really great, genuinely friendly and full of helpful suggestions. When it came time to switch hotels, we packed up our bags, and upon check-in at the Beach, our bags were in our new room.

The breakfast every morning was really good. What's better than eating breakfast on the beach every day? The breakfast is included with the room, and is a full breakfast, including coffee, juice, and whatever you want to pick from the menu, which has so many different options. And it's served until noon so you can sleep late. We had lunch at the restaurant once, and recommend the fish tacos. If you like tequila, the tequila tasting is a great deal. $20 USD for tasting of several different tequilas, three different margaritas, and lots of great information.

At Cabanas Tulum, we chose a beachfront room on the ground floor. The room was quite large, with our own little patio including two chairs and a hammock, and a little water basin at the front to wash the sand off our feet. The bathroom was also very roomy and nice. The room is simple, but just perfect for us. We don't want to watch tv while on vacation! We had checked in very late (around midnight) so the receptionist was gone, but the security guards took care of us and got us set up in our room, along with a welcome letter that explained everything we needed to know.

At the Beach, we chose a beachfront deluxe top floor room, which was really fantastic. We loved the way the room is set up, with an opening between the bedroom and the shower so that you can look out at the ocean while you shower, and while you sit in bed. We enjoyed spending time on the balcony, which had a hammock, chairs and a table, and a nice bench with a cushion. At night, we sat on the lounging bed on our private roof deck and watched the stars. The only thing we didn’t like about the rooms (at both hotels) was the pillows. I’ll bring my own next time, as they were not comfortable at all. The beds, however, were comfortable, and we liked the luxury of a king size bed.

The best part though, was the staff. From Aubrey and Adriana at Cabanas to Mariana and Silvina at the Beach, Barbara the bartender at the Beach, and the bar manager (whose name escapes me), who also hosted the tequila tasting, everyone was incredibly friendly and nice. While we were there, another couple was getting married, and we saw the staff preparing their room with rose petals, and towels in the shape of swans kissing. I joked that we didn’t have that in our room, and we were on our honeymoon. My husband mentioned this to the girls at the front desk, and when we got back from dinner the next night, our room as fully decorated as well. They made us feel so special the whole time, always remembering our names (even the bellboy!) and always smiling. I couldn’t have imagined a better honeymoon!

Room Tip: If you can splurge on the beachfront rooms, do it! And the top floor is great because you get a roo...
  • Stayed: June 2014, travelled as a couple
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4  Thank jvalerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 1 July 2014

Dear Guest,

Wow what a review! Thank you so much for sharing your experience with others and for your positive feedback about our Hotel and staff. We are overjoyed to hear that you spent such a wonderful honeymoon at our Hotel.
Thank you so much, we make sure your high chorus of praise will reach all staff members. Hopefully see you again in the future!



Your The Beach Tulum Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

We stayed at The Beach Tulum for a wedding weekend back in early May and it was a fantastic experience. Air Conditioning at night was a major bonus (most hotels don't have A/C), complimentary breakfast at Ziggy's was a generous portion with a full menu of options, and the customer service was top notch. After talking to many other wedding guests, it was clear that we got the best deal for our money since many others paid twice the amount for similar luxuries.

One last added bonus: 2 for 1 Happy Hour every day at Ziggy's!

Highly recommended!!

Room Tip: The upstairs rooms are quieter and off the beach from the foot traffic.
  • Stayed: May 2014, travelled as a couple
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1  Thank Brittany D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 24 June 2014

Dear Guest,

thank you for your kind review. We are thrilled to hear that we met your expectations and that you had such a good time with the wedding group. We are so happy you felt so much at ease with our staff and could fully enjoy our amenities. Thank you for sharing your experience here with other potential Tulum travelers.

Gracias

Your The Beach Tulum Team!

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Reviewed 11 June 2014 via mobile

We stayed at The Beach for 1 week in late May and from the moment we arrived we had the most magical experience. The location of the hotel is second to none but what really makes the place are the staff. Every member of staff was so attentive and constantly smiling. They made our stay memorable and we will definitely be returning.

Stayed: May 2014, travelled as a couple
2  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 12 June 2014

Dear Guest,

Thank you very much for your your recent stay at The Beach Tulum.
Your feedback and your beautiful description of our Boutique Hotel and staff made everyone very proud and happy. It was our pleasure having you as our guests and we are looking forward to your return visit on our beaches

Thank you

Your The Beach Tulum Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Great location on beautiful sandy beach, 10 meters away from sea. Stylish rooms albeit looking a little tired towards end of season, but spotlessly clean. Very helpful and friendly staff, food at next door ziggy's could have been better in quality and more varied, but plenty of eating alternatives nearby.

Only criticisms were that all pillows were like lumpy rocks and need replacing and difficult to access wifi in rooms or on beach.

We would return however.

Stayed: June 2014, travelled as a couple
2  Thank Smersh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 12 June 2014

Dear Guest,,

Thank you for your recent stay at our Boutique Hotel and for your helpful feedback.
We are actually working on a better WiFi connection in all our rooms and appreciate your comments about how to improve the sleeping quality of our guests.
We hope to have the pleasure to welcome you back in the future and show you all our improvements.

Thank you

Your The Beach Tulum Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We were married in Isla Mujeres but had our honeymoon in Tulum. I agonized for months via TA trying to decide on which hotel to stay at in Tulum. I kept coming back to The Beach Tulum but remained undecided for along time. Finally I bit the bullet and booked the room at The Beach Tulum.
Now, I can not figure out what took me so long to make up my mind! What a great place! It had everything we could want in Tulum with beautiful ocean front rooms, roof top terrace for star gazing, wonderful beach, AC and pool. The one thing it lacked was a refrigerator as my husband had a medication that need refrigeration. But this was easily solved as Geronimo our wonderful bell man found us a nice cooler to replace the cheap one we bought and daily drained it and filled it with ice.
The thing we were most impressed by was the attention to detail. Nothing was left undone or unkept. You can tell that all the staff was well trained from the lovely hostess at the front desk, to Barbara our mixologist running the bar to Geronimo. No request was too small or too large for the staff to handle. Everyone went out of their way to ensure that we had a fantastic honeymoon. I would not hesitate to recommend this place to anyone looking to stay in Tulum!

Room Tip: We had the superior deluxe room whiich had the pool entrance off the bathroom, the beach front off t...
  • Stayed: May 2014, travelled as a couple
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4  Thank saranc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 12 June 2014

Dear guest,

Thank you for having chosen The Beach Tulum for your honeymoon destination in Tulum and congratulations again on behalf of the whole team.
It was our pleasure having you as our guests and providing the best comfort and exceptional service on this special vacation.
Hopefully we have the pleasure to welcome you back here in paradise for your first anniversary celebration.

Thank you
Your The Beach Tulum Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Wow...what a place - what a hotel - what a service - what a beach! We would like to come back instantly!!!

We spend 5 days in Mai 2014 in this beautiful place, and we would have loved to stay even longer. The hotel is located on one of the most beautiful beachs I have ever been. White sand, coconut trees everywhere, awesome clean water (a bit bumpy though). We stayed in on the the ocean front ground rooms, which was amazing. You could stay in you bed or in the hammock and lock over to the beach. Literally, we were directly on the beach.
The room itself was very nice. Very open and clean. The bathroom was lovely. The food in Ziggy's next to the hotel was excellent. We had breakfast there and went there for dinner on our last night.

Service - excellent, outstanding. The staff was awesome. Never did I experience a service like that in a hotel. They took care of everything and did not forget one thing. They even knew what our favorite smoothie was. They even offered me a room to practise some yoga and organised a yoga mat. The next day when I looked into the cupboard in our room, I found that they put a yoga mat there for me. Awesome! The yoga room on the top of the building is also very nice. You have a fresh breeze up there and can look on the ocean. Great place to do yoga.

Well, all in all an absolut amazing place with excellent staff and service. Highly recommend this place!

  • Stayed: May 2014, travelled with friends
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4  Thank Ralf Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at The Beach Tulum, responded to this reviewResponded 10 June 2014

Dear Guest,

We are touched by your words and can only say THANK YOU from our heart!
The whole The Beach Tulum Team is so grateful to have received such a lovely feedback. But above all, we are happy we succeeded in providing you with the best experience on your well deserved vacation. Thank you so much and please always feel like coming home!

Your The Beach Tulum Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Beach Tulum

Address: Road Tulum-Boca Paila km 7 | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 98 Hotels in Tulum
Price Range: £306 - £475 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Beach Tulum 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
The Beach Tulum is a small adult-only upscale boutique hotel with 28 specially designed rooms for your enjoyment. Our eco-friendly hotel has many special amenities to make your stay comfortable. We offer ground floor Deluxe rooms, Rooftop Jacuzzi rooms and Junior Suites with private heated plunge pool. All rooms have 1 king size bed and are beachfront. Enjoy complimentary breakfast at Ziggy's or Fresco's, free use of our bikes to tour Tulum, daily on site yoga classes available, on site Spa. ... more   less 
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