Firstly the hotel is extremely well kept and immaculately clean. The apartments are a great size with lots of comfortable features and useful facilities. A really large comfortable bad makes for a great nights sleep (see below) and huge closet space too. Very modern and spacious bathroom with free quality toiletries.
The staff were all amazing, really helpful and super friendly. Assisted in us getting to the best spots in the region and also helped translate when the hire car got delivered. They would bend over backwards to assist and we actually felt like losing good friends when we left!!
The only down sides were noise and proximity to town; one night (out of 6) we were disturbed by a noisy disco nearby. Plus there is currently building work being carried out next door so make sure you get a room on the other side (although they don't start until 8.30am). Central town is a 5-10 minute walk away and there's not yet any decent footpath to get there, you have to walk alongside the road.
Overall I would thoroughly recommend the Palms Luxury in Tulum. Best to stay in/near town and travel to the beach by the free bicycles on offer.
- Official Description (provided by the hotel):
- Recently added to Mariposa Hotels Collection, Palms Tulum Luxury Hotel is a brand new 4 star property in the Mexico Caribbean. With 9 pool view one bedroom Suites it shines above the competition for its service excellence,unbeatable location, luxurious facilities and amenities that provide an exceptionally gratifying vacation experience while staying in the quaint and charming Downtown of Tulum ... more less
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