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“Home away from Home”

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Posada Luna del Sur
Ranked #2 of 95 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
new york
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Home away from Home”
Reviewed 27 May 2008

We recently returned from our second stay at this fantastic hotel. It is definitely our home away from home. Jack and Janet will take you in and make you feel as though you are family and make your stay a great experience. They are warm and helpful and fantastic hosts. The hotel is beautifully decorated and immaculate and the "towel sculptures" that Jesus makes are great to come home to after a day at the beach. The rooms look out onto a relaxing and sweet garden. Each has a sitting area and kitchenette. Its not only a great bargain, its also a very nice, quiet and safe place to stay. Although this is not a room-service hotel, it has tons of charm and the owners are wonderful people. I would recommend this hotel to any seasoned traveler.

It is a 10 minute drive or so to the beach, however, we feel staying in the town gives you a more flavorful experience and there are some great shops, restaurants and cafes in the town (just give it a chance after the intiial impression and explore it a bit). All the locals have been wonderful and friendly.

If you get the opportunity ro go to Tulum and visit its beautiful beaches and fantastic restaurants, Posada Luna del Sur is the ideal place to call your "home away from home". We definitely will!

  • Liked — Clean, quiet, nicely decorated
  • Disliked — not walkable to beach (but we knew this)
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank archnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Crispy Crakling Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2008

Luna del Sur is an excellent value for an economy lodging choice in the Pueblo. Rooms are clean and well maintained. The air conditioning and ceiling fan kept the room very cool. The proprietress made efforts to be helpful and accomodating even though we seemed to have arrived at an inconvenient time for her.

We completely disagreed on her restaurant recommendations but that is a matter of taste. The web site mentioned a free continental breakfast but it was never mentioned to us on site. Internet connectivity would have been very useful and if it was available, it too, was never mentioned to us. Overall, a good value for an economy lodging choice in the Pueblo.

  • Liked — Value
  • Disliked — Missing internet access
  • Stayed May 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ziglivitbshtoonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janetjackPLS, Owners at Posada Luna del Sur, responded to this review, 28 May 2008
Hi Shtoonk,

Many thanks for your critique and for sharing your comments. Indeed, we offer "free continental breakfast", which is delivered to our family of guests precisely as described in our website. However, careful reading of our website might have helped to reach the (obvious) conclusion that breakfast is offered during the time periods encompassed by high season and holidays. WSYIWYG, and often more.

With respect to Wi-Fi, we appreciate that the vast majority of our guests come to our Posada and Tulum on vacation (many interpretations here), and infrequently remain connected once tuned to the rhythm of Tulum. We are sorry that we are unable to divine all the needs of any one member of our family of guests. A brief query is all that was required to make available in short order the Wi-Fi network key, and apologize if this expectation remained unfulfilled.

We are very pleased that your particular tastes were satisfied with some restaurants in Tulum. We thank you sincerely for the opportunity to learn your views, and for having welcomed you during your brief stay in our Posada.

Best wishes,

Janet and Jack
Owners
Posada Luna del Sur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 May 2008

Wonderful place to stay! Clean and quiet with the most gracious of hosts. Close enough to the Pueblo to walk but without of the noise of the town. Just far enough from the beach to avoid the party crowd, and yet only a few minutes away. Extremely secure facility and beautifully maintained grounds make this the perfect destination spot.
Jack and Janet made us feel more than welcome, shared with us the best places to eat, gave us the heads up on expected costs for transportation and goods and even booked a cenote tour with a local guide for us.
Posada Luna del Sur be the only place we stay on our next trip.

  • Liked — The hosts and the quiet accomodations.
  • Disliked — Nothing.
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wilsonch05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 May 2008

This was our second trip within the last year to this hotel. The beaches of Tulum, especially El Paraiso, about seven minutes by car from this hotel, are some of the most beautiful beaches I have been to. The green blue water, baby powder sand and warm temperatures make this such a special place to go to. And it is so affordable if you do it right. Even if you don't, it is, but there are ways to make this even more magical than I can even describe here.

I can't say enough nice things about Janet, Jack and their sweet little place. We chose to live in the town of Tulum instead of at the beach because we wanted to be able to afford a long vacation. We spent nine days our first trip and eight our second. And although this is not on the beach, I think you get a lot more for your money. Most of the hotels out at the beach don't have air conditioning which for us, is an absolute necessity. You will also pay much much more for your accommodations and unless you want to be spending between 300 - 450 a night, which I really don't think they are worth, this place is all one would need.

We like this place because it feels safe and clean and quiet and cool. It is decorated with a great sense of style. If you really look at it you will see that everything seems to be chosen for a specific reason. Little details, like the banana trees in the garden, the way your towels each day are transformed into the shapes of swans, hearts and little dolls and your bed strewn with flowers. Or the way each night as you enter through the gate, Jack has an incense burning in a little bowl that contains various coins that perhaps people have made wishes into in hopes of returning to this special place. It has wonderful air conditioning, nice big comfortable beds with great linens, a little balcony that overlooks their charming garden, and everyday after you come back from the beach, the place is immaculate.

Janet and Jack couldn't be more helpful and kind and they really do everything to make your stay as comfortable as possible.

Although in my eyes this hotel has everything I need, it is not the type of place to go to if you are expecting room service, people to carry your luggage, ironing boards, hair dryers, your laundry done, etc. Of course Janet and Jack will help you with anything that they have and will do anything they can for you. Nor is this place the type of hotel that you will pull up to and think Wow. it's once you are inside that you discover its magic. The town of Tulum might to some seem poor or a bit rundown, but honestly, if you embrace it, there are many kind shopowners that make great coffees and little sandwiches and couldn't be more helpful.

Tulum is really a place to go and kind of get lost and relax. And even though we stay in the town of Tulum, the bottom line is that we are really only there to shower and sleep. We pick up a cafe con leche to go in the morning and head out to the beach to have breakfast on the sand. We spend every other minute swimming or reading under trees at El Paraiso beach until about 5 pm when we walk along the sand to the local beach hut and sip a corona while swinging on the bar's swings and watch the sunset.

In the evening we try all of these terrific little romantic spots along the beach that are so affordable, considering the fact that you are sitting at candle lit table some of which are on the sand listening to the ocean with warm breezes blowing accompanied at some restaurants by live Latin music. You could also eat in town, but there is something special about the ocean breezes at night with all the candles lit. I think it is much more special.

A couple of places to keep in mind to eat at are Mezzanine for either breakfast or dinner, the views are fantastic, Zamas directly on the beach too again for either breakfast or dinner, the back deck of Piedra Escondida (not sure on the spelling but it is right by Zamas) and on Sunday nights, and only Sunday, the outdoor bar at La Zebra on the beach is a great place to salsa on the sand. Don't miss it if you are there on a Sunday.

The bottom line is that you will hopefully make Tulum your own special place. Just make sure you like the water and the sun and slowing down to listen to the wind and to look at the stars and you will be fine.

Thank you Janet and Jack for always welcoming us back "home".

  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CADWALDER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2008

I had done a LOT of research prior to booking my vacation to Tulum and I had spent a LOT of hours on TripAdvisor trying to make sense of other people's reviews. When I stumbled upon Posada Luna del Sur's page, I was skeptical that it was really as good as people write about. Our first step into the hotel Janet welcomed us as if we were long, lost family members. She sat with us with a map of Tulum and highlighted places to go, places to eat, and things to stay away from. Both her and Jack deserve a lot of credit for our fun, relaxing, and adventurous vacation. We would 100% recommend Posada Luna del Sur to friends and family and will hopefully return again soon. We were sad we had to leave after 4 nights with them. It was great to stay in town and not a problem to not stay right on the beach. The beach is a good 10 minute drive and I definitely recommend renting a car... the walk can be brutal and you will more than likely get a major sunburn in the process. Not only for driving to the beach, but a car is helpful if you plan to go to any cenotes, diving spots, or other towns in the area.

  • Liked — Hands-on attention and advice
  • Disliked — If I had to pick something, I'd say I wished there was a full kitchenette
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank VTHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartsville, Tennessee
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 May 2008

My husband and I were guests at this hotel May 3 - 10. It was beyond all our expectations. The owners are wonderful people who really want to make their guests happy. They gave us lots of information so that we could make some informed choices about places to eat, go to the beach, etc. The hotel was spotless, the beach (Ana y Jose's) was beautiful and the ruins were spectacular.

We bought environmentally friendly suntan lotion before we left home. It isn't required at the beach but I can highly recommend thebrand that we bought. We went to the beach for three days and never burned under that extremely strong sun. The brand name is Mexitan and I got it over the internet.

The trip was just perfect with much of the credit going to Jack and Janet of Posada Luna del Sur.

Helpful?
3 Thank pbmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, MN
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2008

This was our first trip to Mexico and we were a little apprehensive from all our reading on Trip Advisor. Our stay at the Posada Luna del Sur was the starting point of our trip and it set the tone for our whole trip… relax, enjoy, have fun and relax some more. The owners, Jack and Janet, were beyond gracious hosts. Our room was spacious, clean, and quiet and gave us the opportunity to experience Mexico, not just the all-inclusive hotel experience. Jack and Janet helped us plan our daily adventures, giving us referrals for trusted tours that were small and quant (no buses or mobs of people). Their intimate knowledge of the area and their relationship with high quality tour guides enabled us to experience Tulum in a unique and special way. The frequent words we heard from Jack were; you want to do that…done! And everything was arranged.

Although Posada Luna del Sur is in town, we still walked the beaches of Tulum, enjoyed wonderful dinners overlooking the ocean at a great restaurant called Mezzanine, and shopped and walked around the town of Tulum with no worries. (We did rent a car at the airport) The breakfasts of fresh fruit, Mexican sweet breads, fresh squeezed orange juice and fresh pressed coffee was the perfect way to start every morning. We had a large five-gallon jug of bottled water in the room and also a refrigerator, so we always had cold water to drink. The rooms are air-conditioned with two ceiling fans and our room had a sliding glass door out to the private garden Janet has made. Janet has done such a nice job of decorating her inviting and homey posada. If you want to experience the small town of Tulum and are not just vacationing for the endless supply of food, liquor and people that the all-inclusive resorts provide, then this is the place for you. Stop by and relax, enjoy, have fun and relax some more. We’re glad we did.

  • Liked — How Jack & Janet make their guest feel so special
  • Disliked — nothing
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pinkrose60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Posada Luna del Sur

Property: Posada Luna del Sur
Address: Calle Luna Norte 5, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Spa Suites Airport Transportation
Hotel Style:
#2 Spa Hotel in Tulum
#3 Romantic Hotel in Tulum
#3 Green Hotel in Tulum
#6 Best Value Hotel in Tulum
#15 Family Hotel in Tulum
Price Range (Based on Average Rates): £
Hotel Class:3 star — Posada Luna del Sur 3*
Number of rooms: 12
Official Description (provided by the hotel):
Posada Luna del Sur is a delightful small boutique hotel of 12 private suites, which has earned praise for excellence value, service, comfort and quality from travelers around the world. The suites are graciously proportioned and lovingly appointed. Immaculately maintained suites include; king size or twin beds sleeping accommodations (roll-away beds available for parties of three on request) cozy sitting area, balcony or patio area, mini fridge, unlimited complimentary bottled water, ceiling fans, A/C, security safe, cable TV, free WiFi hot spot, hot water, 24 hour security/bellhop, concierge services, tour desk, and our signature a la carte breakfast inspire care-free times and peaceful dreams! Our hotel is focused on value, service, comfort and quality. We have won multiple TripAdvisor Traveler´s Choice awards throughout the years; our most recent in 2017 for the best ¨value¨ hotel. We believe you can still stay at a quality boutique hotel in Tulum, without breaking your bank. A gem in the Riviera Maya, we invite you to come and discover why! ... more   less 
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Also Known As:
Posada Luna Del Sur Hotel Tulum
Posada Luna Del Sur Tulum

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