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“Can't describe how great this place is!”

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Posada Luna del Sur
Ranked #2 of 95 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
Lee, MA
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Can't describe how great this place is!”
Reviewed 8 June 2008

After having read all the positive reviews of Posada Luna del Sur was there really a choice? The place lived up to its expectations and then some. The owners, Janet and Jack, are what make the place special. The place feels like home and the owners are more than willing to accomodate you in every way. We had a family tragedy back home in Massachusetts on our third day in Tulum, and Janet and Jack went above and beyond their duty to keep us connected to our family members. We ended up using their computer to email and call relatives in the U.S and never did we feel as though we were a bother to Jack and Janet. They were simply wonderful and we remained at the hotel for the remainder of our vacation knowing that we were never out of touch with home because of our gracious hosts! We will never forget their generosity and hope that anyone who plans on staying in downtown Tulum will stay at this fabulous place. Staying in town is the real Tulum and mixing with the locals is what makes it worthwhile. You will not be disappointed by the Posada Luna del Sur and you will come away feeling refreshed and more positive about everything after you've experienced the beautiful people who own this gem of a hotel!

Stayed April 2008
Helpful?
2 Thank pmonachina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2008

The Yucatan was itself enough but to have such a peaceful and comfortable place to stay each night made it the most memorable vacation my girlfriend and I have ever had. The Inn is located off of the main road in Tulum and is within walking distance to food, bars, and shops. The room was always clean and comfortable and our housekeeper (Jesus) was truly charming with his amazing towel creations (see some of the sample pictures posted by others). Although you don't get a beach front view since it's located in town, this seems to give Posada Luna del Sur a more endearing persona. You're in the midst of Tulum and its local residents which, if you have an open mind, allows a more intimate experience with the town and its history. Even so, all the rooms seem to have access to the Inn's quaint courtyard, where the Inn keeper's have colorful plants and garden decorations (perfect for a lazy evening on your room's outside patio). Speaking of the Inn's owners, their should be pictures of Jack and Janet next to standard definitions of gracious and hospitable. They were not only extremely helpful in outlining where the best places to eat, drink, dance, and simply lay on the beach, they genuinely care for all their guests and treat you as if you were friends or family.

If you're adventurous and want a great guide to the area's vast and diverse ecosystem, Jack and Janet can introduce you to Manuel Galindo. This gentleman is both funny and extremely knowledgeable in everything you could possibly want to know about the Yucatan's environment. He will pick you up and give you a great personal (or small group) tour which includes snorkeling in lagoons and private cenotes (flooded caves).

There's not enough space in this review to fully describe how happy we were to stay at Posada Luna del Sur and how much it added to our experience in Tulum.

Thanks Jack and Janet!

Huu and Elizabeth.

  • Liked — The owners (Inn keepers)
  • Disliked — N/A
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank b00t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2008

Luna Del Sur - we stayed 4 nights

Good Points -

Tulum has an amazing awesome beach.

Wonderful Ceynotes for snorkeling and swimming are a short drive away - you can arrange a bike trip/snorkeling trip thru the B&B which takes you to this incredible underground cave / pool

Easy day trip to Coba

Inn keepers are great conversationalists and highly educated. One is a doctor of pathology. Also, fellow guests were very outgoing.

Inn keepers want to make your stay as nice as possible. Help you book activities, locate places to eat. etc.

Tasty, morning breakfast of fresh fruit, juice, bread and coffee. Complimentary.

Rooms were nice, clean, and had towel sculptures. The maid creates sculptures of elephants, girls, swans with your towels.

Bad points

To get to the beach is about $5 US cab ride and thre are no transportation alternatives.

The area surrounding the hotel (pueblo Tulum) is not the most beautiful. While perferctly safe - we walked around late at night, you definitely get a view of native life. After getting over the initial feeling of "surprise", we ended up finding it interesting.

Bottom Line:

I highly recommend the Luna Del Sur and would absolutely stay there again. Its a huge bargain compared to the beachside hotels, probably 1/5 the cost. The rooms are nice and comfortable and the staff friendly.

Best,

Marc & Brauna

  • Liked — The staff was friendly and interesting.
  • Disliked — Cab fare to the beach.
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarcandBrauna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico, D.F.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2008

We used Tripadvisor to research accommodations for our 3 day visit to Tulum. Contacted several places at the beach hotel strip and in town, and once we had all the info booked Posada Luna del Sur. We are thrilled we did! The hotel is a wonderful little gem in town, and staying here is an experience unlike any we've had. The beauty lies inside this small and lovingly cared for hotel. Perfect beds with towel sculptures and pure white soft linens. Safe and welcoming. Immaculate rooms with A/C. Tasteful décor and lush little gardens full of orchids and tropicals. Janet and Jack were always available to help with our questions (and we had lots), and their humor, warmth, and guidance for eateries, beaches and activities was absolutely fab. They arranged the most awesome excursion to a lagoon and a hidden cave and cenote with Manzano Expeditions (sp?) (will post a separate review) that was one of the highlights of our trip. In short, a classy sweet little place definitely deserving of its top place. Thanks Tripadvisor, and thanks Janet and Jack for an awesome stay!

  • Liked — the warmest welcome
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank sucu56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2008

Call us adventurous but we (my lovely Girlfriend and I) turned up on Posada's door step asking for rooms on a balmy May Evening...

Janet greeted us and looked a little worried for us as she only had one room left which she wasn't overly happy about, she graciously took us to this room and let us make our minds up there and then.

We agreed, and being in the luxurious position of standing in the room when booking it, we couldn't possibly complain about the place itself! In fact we really did like it. Clean, interesting and peaceful.

The town of Tulum is a real spit and sawdust type of destination, get yourself off the main drag on a Friday and Saturday night and spend some time in the town square near the bandstand or watching some local sports people, it's real immersion and great people watching!

Being in the town means being right in the thick of all those amazing fruit and veg places, the Mangoes blew my mind!

To wrap this up, Posada is just a room, we don't make a habit of chilling out in our room or on hotels premises except when staying all inclusive, so to me the AC, TV, Hot Shower, Clean Sheets did exactly what they meant to, plus the place had charm.

You will be about 1 block from the end of the town which is walkable in about 15 mins from end to end.

It will cost you 40pesos to get to the beach and if you meet people maybe 20 to get back.

We did think about a Cabana but an extra 80 pesos a day to come back to the above and be in a real authentic Mexican town was worth it.

Thanks Janet and John, we had a lovely experience with you.

Ben & Liane.

  • Liked — Cleanliness and Security
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank benjimagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2008

We recently returned from our second stay at this fantastic hotel. It is definitely our home away from home. Jack and Janet will take you in and make you feel as though you are family and make your stay a great experience. They are warm and helpful and fantastic hosts. The hotel is beautifully decorated and immaculate and the "towel sculptures" that Jesus makes are great to come home to after a day at the beach. The rooms look out onto a relaxing and sweet garden. Each has a sitting area and kitchenette. Its not only a great bargain, its also a very nice, quiet and safe place to stay. Although this is not a room-service hotel, it has tons of charm and the owners are wonderful people. I would recommend this hotel to any seasoned traveler.

It is a 10 minute drive or so to the beach, however, we feel staying in the town gives you a more flavorful experience and there are some great shops, restaurants and cafes in the town (just give it a chance after the intiial impression and explore it a bit). All the locals have been wonderful and friendly.

If you get the opportunity ro go to Tulum and visit its beautiful beaches and fantastic restaurants, Posada Luna del Sur is the ideal place to call your "home away from home". We definitely will!

  • Liked — Clean, quiet, nicely decorated
  • Disliked — not walkable to beach (but we knew this)
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank archnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crispy Crakling Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2008

Luna del Sur is an excellent value for an economy lodging choice in the Pueblo. Rooms are clean and well maintained. The air conditioning and ceiling fan kept the room very cool. The proprietress made efforts to be helpful and accomodating even though we seemed to have arrived at an inconvenient time for her.

We completely disagreed on her restaurant recommendations but that is a matter of taste. The web site mentioned a free continental breakfast but it was never mentioned to us on site. Internet connectivity would have been very useful and if it was available, it too, was never mentioned to us. Overall, a good value for an economy lodging choice in the Pueblo.

  • Liked — Value
  • Disliked — Missing internet access
  • Stayed May 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ziglivitbshtoonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janetjackPLS, Owners at Posada Luna del Sur, responded to this review, 28 May 2008
Hi Shtoonk,

Many thanks for your critique and for sharing your comments. Indeed, we offer "free continental breakfast", which is delivered to our family of guests precisely as described in our website. However, careful reading of our website might have helped to reach the (obvious) conclusion that breakfast is offered during the time periods encompassed by high season and holidays. WSYIWYG, and often more.

With respect to Wi-Fi, we appreciate that the vast majority of our guests come to our Posada and Tulum on vacation (many interpretations here), and infrequently remain connected once tuned to the rhythm of Tulum. We are sorry that we are unable to divine all the needs of any one member of our family of guests. A brief query is all that was required to make available in short order the Wi-Fi network key, and apologize if this expectation remained unfulfilled.

We are very pleased that your particular tastes were satisfied with some restaurants in Tulum. We thank you sincerely for the opportunity to learn your views, and for having welcomed you during your brief stay in our Posada.

Best wishes,

Janet and Jack
Owners
Posada Luna del Sur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Posada Luna del Sur

Property: Posada Luna del Sur
Address: Calle Luna Norte 5, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Spa Suites Airport Transportation
Hotel Style:
#2 Spa Hotel in Tulum
#3 Romantic Hotel in Tulum
#3 Green Hotel in Tulum
#6 Best Value Hotel in Tulum
#15 Family Hotel in Tulum
Price Range (Based on Average Rates): £
Hotel Class:3 star — Posada Luna del Sur 3*
Number of rooms: 12
Official Description (provided by the hotel):
Posada Luna del Sur is a delightful small boutique hotel of 12 private suites, which has earned praise for excellence value, service, comfort and quality from travelers around the world. The suites are graciously proportioned and lovingly appointed. Immaculately maintained suites include; king size or twin beds sleeping accommodations (roll-away beds available for parties of three on request) cozy sitting area, balcony or patio area, mini fridge, unlimited complimentary bottled water, ceiling fans, A/C, security safe, cable TV, free WiFi hot spot, hot water, 24 hour security/bellhop, concierge services, tour desk, and our signature a la carte breakfast inspire care-free times and peaceful dreams! Our hotel is focused on value, service, comfort and quality. We have won multiple TripAdvisor Traveler´s Choice awards throughout the years; our most recent in 2017 for the best ¨value¨ hotel. We believe you can still stay at a quality boutique hotel in Tulum, without breaking your bank. A gem in the Riviera Maya, we invite you to come and discover why! ... more   less 
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Also Known As:
Posada Luna Del Sur Hotel Tulum
Posada Luna Del Sur Tulum

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