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“Wonderful hotel!”

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Posada Luna del Sur
Ranked #2 of 95 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful hotel!”
Reviewed 9 February 2010

I can't say enough about how accommodating, helpful and friendly the owners are and what a gem of a small hotel the Posada Luna del Sur is. They serve an excellent breakfast on the roof deck under a beautiful palapas and have comfortable couches under the sun which can be used any time of the day or night. The rooms are large and all have a kitchenette area and balcony.
I preferred being in the town where there is a much better selection of reasonably priced restaurants than found on the beach. And it only costs 40 pesos to take a taxi to many of the beach clubs for the day if you want to go there.
Congratulations to Sarah, Marty and Gareth for running such a great place and I would go back there in a flash.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank pagodagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Orillia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 January 2010

Canadians: Sarah, Marty and Gareth have maintained the warm, caring and welcoming atmosphere on which the reputation of this small, cosy hotel is deservedly based. The rooms are clean, spacious and come with all the facilities you might require. The hotel is well-situated in the downtown area and it's only a 40 peso taxi ride to the beach. Don't pay more! The complimentary breakfast is nutritious and plentiful. Juice is freshly squeezed and the breads freshly baked that morning. The hotel is very secure and in a safe area. We had no safety concerns. Charlie's restaurant, which we feel has the best food at the best value in town, is close by. Why stay elsewhere when you can stay with friends?

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariposaOrillia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2010

Those fortunate enough to find their way past the numerous "all inclusives" between Cancun and the town of Tulum could easily find a new home away from home at the Posada Luna del Sur. Charming, yet authentic are the only ways to describe this amazing gem in the middle of the magical little, one stop light town, of Tulum. The family that runs the hotel make you feel like you are guest in their home from your arrival to departure. Tulum is a modest, though, very genuine place that welcomes strolls and lots of stops into the local establishments. "Posada" is perfectly situated to accomdate...Don't miss and stay longer than you plan...

  • Stayed November 2009, travelled as a couple
    • Value
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Helpful?
Thank GWesH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
1 review
Reviewed 24 January 2010

In planning our trip to visit the Yucatan peninsula we tried adhering to Trip Advisor recommended hotels and in most cases we were very pleasantly surprised. In Tulum, Posada Luna del Sur was by far the best of them all. This quaint little hotel ( i believe they have a dozen or so rooms ) very well situated within walking distances from shops and typical small familly run restaurants and only a short drive to the beach. Tulum feels very secure and we never felt threatened at whatever times of day or evening we chose. We noticed a fair amount of new buildings popping up everywhere so this situation might change as the town grows. Our advice, if you want to visit Tulum do it now before it is too late and it becomes ( like Cancun and Playa del Carmen ) a tourist trap with all its ails.
The rooms at Posada are large, airy and come complete with remote air condition, fans,remote cable TV ( for people who like to watch TV on their vacations ???? ) large fridge,coffee maker and coffee,safety box, and king size beds. Absolutely spotless and very secure. Breakfast was included and it was what every breakfast should be. Filling and healthy.
They have set up a meeting-breakfast place on the roof of the hotel with a palapas covering half of the large space. It's a place where you can go and read quietly or chat amongst fellow travellers and exchange experiences. While we were there, we met people from many areas of the world including Japan, Sweden, Denmark, Malta, Croatia, Scotland and a familly from San Fransisco, all great people with great stories to tell.
But what made the difference between Posada and the others. as far as my wife and I are concerned, is in the care that the three owners ( we found out later that they were Canadians ) have for their guests. From the time we arrived, Sarah, Martin and Gareth went '' beyond'' the call of duty to make us feel important and welcomed. Things to do, places to go, restaurants, bars, all three were there to answer our questions and arrange our activities. I know ,this is all suppose to be part of their jobs, but in their case, it seemed to come naturally and genuinely.
While writing this review i notice that they had been rewarded by Trip Advisor as ''Best Service '' winners for 2010. Well we are not surprised, as they ''enchanted'' us from the time we got there. Fantastic stay and will definitely return.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Junkie58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta, CAnada
Level Contributor
3 reviews
Reviewed 23 January 2010

From the moment we arrived, we felt very welcome. We arrived an hour after we were supposed to, but no problem, Marty went throught hotel basics with us and directed us to an amazing little restaurant a five minute walk from our hotel(we hadn't had a real meal since departing Phoenix that morning). The following morning, we gave us the Tulum low down. Where to exchange money for the best rate, where to eat, where to snorkle etc. etc. etc. Another couple he had been speaking with was going to see Coba and the monkey reserve, and Marty set us up with them to share a taxi ride. This made for a much more cost effective adventure, as well as a fun time with some new friends! Every morning thereafter, he was always eager to help us organize our daily activities and to get the cheapest taxi fares (he uses a driver who is just awesome. The driver went above and beyond-came with us into one of the cenotes and took pictures etc. of us as we were swimming around....and didn't even ask us for an extra tip at the end!)

The food was amazing around the hotel, the room was beautiful and spotless ( I have had a number of friends who have been to Mexico in the past - at all inclusives - say that from our pictures our room was far superiour to anything they had experienced!) and the towel animals were a delight every day!

Thank you so much to this lovely family for an amazing stay! I can't wait to come back!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Kaela88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 January 2010

My boyfriend and I stayed at Posada Luna del Sur for 5 nights in January. We had stayed 3 nights previously at Akumal at a nice small hotel where we never met the owners and could not get any information in English from the staff. We decided to transfer to Tulum about 5 hours earlier than planned, and when we arrived at Posada Luna del Sur at 9:30 am to ask for a couple ofbeach towels, we were made very welcome despite our unplanned early arrival. Our room was in fact ready, Marty gave us beach and restaurant tips, and we knew we were in good hands.
This is a charming small and friendly hotel and we much preferred staying in town rather than on the beach. The breakfast was very good (my only complaint would be the coffee) and Marty or Gareth were always on hand for questions. We had a small plumbing problem with our toilet which they quickly attended to. The hotel felt very secure and the rooms had safes for valuables which we appreciated.
All of Marty's restaurant tips were right on the money. We choose small hotels like this to get good local tips and we were not disappointed. We would gladly return and recommend Luna del Sur to anyone.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank musicgalNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 January 2010

My spouse and I just returned from a trip to Tulum. We spent our first 3 nights at Posada Luna del Sur and we heartily agree with all of the positive reviews on TripAdvisor. We were warmly greeted by co-owner Marty, and interacted mostly with him though his partners were clearly working hard behind the scenes. Our room wasn't yet ready when we arrived in the afternoon, but we were offered help with and securing of our luggage in the meantime. We were pleasantly surprised to be offered a couple of beers which took the edge off the day's travel while Marty went over hotel services and detailed info/ recommendations for restaurants and nightlife in Tulum area. His helpfulness and what seemed liked continuous availability continued throughout our stay there. The included continental breakfasts consisted of good coffee, and unlimited buffet of fresh fruit, cereal, yogurt and bread/pastry which was perfect for our GI tracts adjusting to a new country. Also, we found the room to be clean and the bed to be very comfortable. There was a safe in the room to secure valuables. The only downside to our visit to Posada Luna del Sur was that the services overshadowed our stay at a different pricey beach hotel for the next 5 nights where we were basically ignored after paying the bill and getting the key. We were definitely spoiled by the owners of Posada Luna del Sur who offered excellent hospitality and service.

Stayed January 2010, travelled as a couple
Helpful?
1 Thank drala1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Posada Luna del Sur

Property: Posada Luna del Sur
Address: Calle Luna Norte 5, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Spa Suites Airport Transportation
Hotel Style:
#2 Spa Hotel in Tulum
#3 Green Hotel in Tulum
#3 Romantic Hotel in Tulum
#6 Best Value Hotel in Tulum
#15 Family Hotel in Tulum
Price Range (Based on Average Rates): £
Hotel Class:3 star — Posada Luna del Sur 3*
Number of rooms: 12
Official Description (provided by the hotel):
Posada Luna del Sur is a delightful small boutique hotel of 12 private suites, which has earned praise for excellence value, service, comfort and quality from travelers around the world. The suites are graciously proportioned and lovingly appointed. Immaculately maintained suites include; king size or twin beds sleeping accommodations (roll-away beds available for parties of three on request) cozy sitting area, balcony or patio area, mini fridge, unlimited complimentary bottled water, ceiling fans, A/C, security safe, cable TV, free WiFi hot spot, hot water, 24 hour security/bellhop, concierge services, tour desk, and our signature a la carte breakfast inspire care-free times and peaceful dreams! Our hotel is focused on value, service, comfort and quality. We have won multiple TripAdvisor Traveler´s Choice awards throughout the years; our most recent in 2017 for the best ¨value¨ hotel. We believe you can still stay at a quality boutique hotel in Tulum, without breaking your bank. A gem in the Riviera Maya, we invite you to come and discover why! ... more   less 
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Also Known As:
Posada Luna Del Sur Hotel Tulum
Posada Luna Del Sur Tulum

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