The rooms are great and the place is very charming. It has an excellent Beach. I would highly recommend this place, but service in the restaurant definitely needs attention.
The other reviews are accurate. The restaurant has great beach views and has good food. Service could definitely be improved. There was one employee named Patricia who simply needs to be replaced. Let me be specific
We asked for water and she sarcastically said the restaurant does not serve water and we are given 2 bottles of water in our room each day. Every other waiter served water with our meal when asked.
When greeted at the front desk, Elena told us we could have coffee around 7:30 am because the restaurant would be making bread for breakfast. When we arrived at the restaurant, Patricia told us the restaurant was not opened and we could not have coffee. After protesting, one of the employees brought us coffee.
We were not allowed to sit at a table or the outside area and had to sit in the hot area and unventilated TV area.
Other days, we asked if we could sit at a table outside. we were told that we could not sit at a table until 8 am when the restaurant opened. Yet other guests that approached from the beach were sitting at tables and not asked to leave. Patricia never greeted anyone with a smile. As a guest you did not feel appreciated or welcome.
Improving the service in the restaurant would make a difference. We had no complaints about Marco who served us at night he was great.
We are writing this review because so many other guests have had the same experience and the owner has not taken action. Correct this problem and this would be an outstanding place.
- Official Description (provided by the hotel):
- Come and enjoy the beauty of our hotel, "Pocna" (A mayan name for a Hotel according to my neighbor), a handcrafted place in the middle of nature, located between the jungle and the beautiful beach of Tulum, Mexico, created and designed to soround you with the exotic nature that only Mexican Caribbean can deliver. Come find the natural beauty of Caribbean Sea, virgin beaches, jungle flora and fauna, all mixed in a rustic blend, but with all the comfort of an exclusive hotel, designed to let you enjoy a vacation in paradise. We are located in the National Park of Tulum (protected area), just 1 mile from the Mayan Ruins (Walking distance to the Ruins) and right in front of the powder white sand and pristine Turquoise water of Tulum! ... more less
- Also Known As:
- La Vita e Bella Hotel Tulum
- La Vita e Bella Tulum