This place sounded nice but I was leery of booking here for my March vacation as so many reviewers on TA had said that La Vita e Bella overbooked or informed numerous people who showed up (and who had reserved and paid in advance) that their reservations weren't being honored. (Note: my vacation is planned for March '09, but TA required me to choose a date in the past, so I chose Feb '09). So I spoke on the phone to the person listed on their website and told him I was concerned about showing up and finding out that my reservation wouldn't be honored. He repeatedly told me it would, and assured me that in years of operating this hotel, overbooking had occurred only a handful of times. Well lo and behold I was informed today that they have overbooked and they CANCELLED my reservation without checking with me first. On the positive side, at least I found this out before I left. On the (much more significant) negative side, my trip is the week of academic spring break and in the time it took to find out about this cancellation, every other place in Tulum has been fully booked. The owner's email informed me of some other place miles away near Playa del Carmen. Thanks but no thanks.
Now, I've noticed that La Vita e Bella tends to vigorously defend itself when accused of poor or unreliable service. No matter how they respond to this message, believe me, this really happened. I am an attorney in New York and am not in the habit of making false representations online. Feel free to contact me if you have any doubts.
The owners should be ashamed of themselves and I would strongly urge you not to take a risk with this establishment.
- Official Description (provided by the hotel):
- Come and enjoy the beauty of our hotel, "Pocna" (A mayan name for a Hotel according to my neighbor), a handcrafted place in the middle of nature, located between the jungle and the beautiful beach of Tulum, Mexico, created and designed to soround you with the exotic nature that only Mexican Caribbean can deliver. Come find the natural beauty of Caribbean Sea, virgin beaches, jungle flora and fauna, all mixed in a rustic blend, but with all the comfort of an exclusive hotel, designed to let you enjoy a vacation in paradise. We are located in the National Park of Tulum (protected area), just 1 mile from the Mayan Ruins (Walking distance to the Ruins) and right in front of the powder white sand and pristine Turquoise water of Tulum! ... more less
- Also Known As:
- La Vita e Bella Hotel Tulum
- La Vita e Bella Tulum