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“Good Hotel and Friendly Staff” 4 of 5 bubbles
Review of Wish Tulum

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Wish Tulum
Ranked #71 of 90 Hotels in Tulum
Knoxville, Tennessee
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good Hotel and Friendly Staff”
4 of 5 bubbles Reviewed 3 January 2011

The hotel is good and the most amazing part is the very friendly staff. All the staff members are very helpful. They go beyond their way to help their customers. The room was clean, spacious, and decorated very well. There is a room for improvement with the restroom (mainly shower). The hotel has a good looking pool and a restaurant. The ruins are 6-8 km from the hotel. We can find lot of taxis from the hotel to the ruins. I recommend the hotel for the room and for the friendly staff.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ramu_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 reviews from our community

Traveller rating
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    24
    11
    8
See reviews for
10
31
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Business
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
holland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 January 2010

We liked our stay at Villa Tulum, The rooms and pool were not as good as they undoubtetly will be next december, but the host Alejandro is someone every 5star hotel would like to employ. He's trying his best to change the hotel around, so let's give him a hand and start booking!

  • Stayed December 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank frisenfruitig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villat, Manager at Wish Tulum, responded to this review, 4 January 2010
We are working on it. Thanks for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 28 October 2009

I came into Villa Tulum for a nice relaxing stay in Mexico and I really enjoyed it. This is a family run business that offers great service. Next time you are looking for an affordable relaxing stay in Tulum come and stay here.

  • Stayed October 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aupsetdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villat, Manager at Wish Tulum, responded to this review, 4 January 2010
Thanks for your review and come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carlolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 22 February 2009

The hotel staff is exceptionally friendly and helpful. Excellent meal but a overly salted for our taste. Location was perfect for us since we casually strolled into town for shopping and some meals. Quick commute on the main hwy to ruins and cenotes. A short (5 min) drive to the beach. Rooms are very simple but clean. We used the pool. The water was clean but the pool bottom needs to be repainted. Very safe and comfortable stay.

  • Stayed January 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dmusclow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villat, Manager at Wish Tulum, responded to this review, 20 October 2009
I'm so glad you enjoyed your stay and also that you've found friendly and helpful staff. Villa Tulum has new administration now, we definitely work to achive so, we want our guests to feel like home while staying with us.
You are right about the pool, there was a few problems with the maintenance, nowadays the water is very clean and clear and we are planning to repaint it in a short term.
We hope to have you here again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 January 2008

We couldn't find any accommodation in advance, so booked a night here. It wasn't a disaster, but it was - as other reviews state - expensive and utterly unmemorable.

If they cared about the place they could make it nice, but it looks like they don't bother maintaining it - they just take a fair bit of cash from people who stay for only one night.

Bar area is nice enough, but the rooms don't fill you with confidence that the place is well cleaned.

We were there during peak season and had we not panicked, could have found alternative accommodation on the beach. I strongly suggest you do the same - there should always be rooms at this hotel if you're not successful.

  • Stayed January 2008
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank LABrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villat, Manager at Wish Tulum, responded to this review, 20 October 2009
Hi there, I understand your point of view. I would like to have the oportunity to show you that we are changing those things you did not like when you visited us. I can assure you that all the rooms and all areas in our property are well cleaned and we provide a personalized and kind service. We have new administration and we are making strong efforts to become one of the first lodging and restaurant choices in Tulum and I beleive that we are doing it. I hope you can come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Tulum hotels

UK
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 bubbles Reviewed 15 April 2007

We ended up staying at Villa Tulum having arrived in Tulum and finding all the places we wanted to stay were fully booked.

Villa Tulum was recommended in the Lonely Planet Yucatan guide as a high end hotel with 'beautiful pool and gardens', so we thought we'd be safe. How wrong we were!

Unfortunately this property did not meet our expectations. It was overally quite a depressing stay. The hotel block is not attractive and the rooms, although very spacious, do not have balconies or terraces and had some cleanliness issues, as did the stairwells.

The 'beautiful pool' was bright green and looked like a great home for large reptiles! The gardens were pleasant enough.

We paid £35 for our 1 night stay and did not feel this was value for money.

The hotel and restaurant were virtually deserted even in peak season which should have been a warning sign, but we were desparate for somewhere to stay and dusk was fast approaching!

The whole place just needs a bit of an overhall / refurb and a bit more attention to detail, and the pool issues sorted out. It is a decent location on the main road between the beach and town, although a fair hike to either.

However I would like to pay credit to the owner / staff of this hotel, who were polite and friendly and went out of their way to retrieve a valuable item I left at the hotel after check ing out.

  • Stayed April 2007
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank clownfishes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 31 December 2006

Even with this being Tulum in high season, you expect more than a dirty room for MXN 1250 a night. Room 13 had stains on walls, other peoples´ hair stuck on the shower tiles, a dirty sink, loose wires where a bedside lamp might one have been, not all lightbulbs either installed or working. The bathroom was poky - anyone over 6 foot tall will struggle to sit on the toilet! The feeling was of a once smart hotel now badly managed. The palapa restaurant played thumping bass until late, whcih appeared to be for the benefit of the bar staff as there were no customers! Several staff were uncooperative, and this was not a language issue as I speak Spanish.

The one redeeming feature was the attractive pool and garden, but there is no excuse for such shoddy service.

  • Stayed December 2006
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Mex95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wish Tulum

Property: Wish Tulum
Address: Avenida Coba Sur s/n, Tulum 77780, Mexico (Formerly Villa Tulum)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #71 of 90 Hotels in Tulum
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wish Tulum 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
privileged location midway the archeological at Tulum and the Sian Ka'an Biosphere Reserve, makes it the ideal place to enjoy true comfort in a peaceful atmosphere inspired by the Nature. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK) and Ebookers so you can book your Wish Tulum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Villa Tulum Hotel Tulum

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