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“The Best Hotel in Tulum”

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Ana y Jose Charming Hotel & Spa
Ranked #43 of 92 Hotels in Tulum
Certificate of Excellence
Miami, Florida
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The Best Hotel in Tulum”
5 of 5 bubbles Reviewed 6 April 2014 via mobile

The best hotel in Tulum. Perfect mix between rystic and modern. The best beach set up. Great service bedroom and energy. Every room es amazing or water front or with private pools. Bed was super comfy. No tv. Amazing breakfasts but lunch and dinner where just ok.

Stayed April 2014
Helpful?
1 Thank juliette f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
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English first
UK
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

Had a wonderful 4 nights stay where staff could not be more helpful. Clean and tidy bedrooms all you could want from a holiday
The restaurant has superb food cooked in the kitchen where you can see your meals being cooked.
A luxury experience.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lazer.lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
176 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

This was the last stop on our tour to Cuba and Mexico and it was sublime. We had a garden room but it still had a terrace with a side view of the sea. The room was large and spacious and very comfortable. The hotel has a good restaurant, although for some reason there was a limited choice of starters - we normally shared a salad but we understand from other people that there are other good restaurants nearby. Beyond the restaurant there is a decking area with tables and then shaded loungers on the very white sand beach. The sea breeze kept the temperature very pleasant. We didn't do much for 2 and bit days - just walk up and down the superb beach or jump the breaking waves. The ruins at Tulum are a short drive a way - get there very early before the cruisers from Cancun arrive - the ruins have a great site but not they are not as impressive as Chichen Itza. The staff are charming. It's an alternative to going to the Caribbean.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimSY2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, 27 March 2014
Tim, we love to read that you had a nice time in Tulum Area, our gardens view are nice rooms and a very shot walk to the beach…look forward to welcome you again in Tulum.

ANA Y JOSE
TULUM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

We just stayed at Ana Y jose for 8 days and it was the most delightful fantastic place in Tulum. I'm so glad we chose this place to stay. We had a stunning suite on the beachfront with it's own little plunge pool for those hotter moments on the private terrace.
The room was stunning, with a huge walk in bathroom as well as a little sitting room & terrace. You open the doors and walk straight onto what can only be described as one of the most gorgeous beaches in the world. The staff were amazing, nothing was too much trouble, anything could be accommodated. It's laid back relaxed with a plethora of restaurants and bars on its doorstep. The food in the restaurant was excellent for breakfast, lunch and dinner. Fresh juices, fabulous cocktails and a great wine list. The beach has an abundance of sun beds and the lovely four poster beach beds with linen drapes.They also have a lovely spa with providing excellent massages, facials etc. Ok the spa has the possible issue for some of having unto 2 or 3 clients at the same time - but its totally private and very relaxing. I"d recommend this place over and over again. Fantastic 10/10. Don't be put off by other comments on Trip Advisor, I was worried before I got there having read them - complete nonsense, Tulum is a cool, laid back kind of place, if you're going to get stressed about the sea being too loud I'd suggest a different holiday. Can't wait to return.

Room Tip: A beach suite would be amazing - Agua De Mar was our piece of heaven for 8 days. All rooms have air...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Johannacl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review, 27 March 2014
Hello Johanna, we thank you so much for your time in review your stay and comments, your words will help others to choose their best hotel for vacations in Tulum.

with love…

ANA Y JOSE
Tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maldon, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

Selected originally by our travel agent for a wind down couple of days. We were immediately taken in by the location and the facilities. Beautiful beach huts, restaurant service to the water, staff who see to your every need. Nothing else that we could have asked for.

Room Tip: Stay away from the restaurant area if you are a light sleeper
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JerryA_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 5 February 2014

Upon arrival i was very pleased but from there on it was down the hill. the staff was friendly and accommodating except the beach boy/man - very rude. at a glance the rooms seem nice but if you look close, mold is everywhere. by the end of our stay i discovered that the whole bathroom was covered with it. the bedroom also had mold in the corners, when i brought it up with the manger and asked for a discount he say no, it was too late to change the room since we where leaving. there is also a horrible smell in the bathroom due to the mold. there mosquito problem is huge!!! i can go on with all the problems but it just gets me very mad...

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank lena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 23 January 2014

Would we go back? NO, ONLY IF...
... you sort out your generator and make it sound proof; make sure that the neighbouring bars in the evening stop playing loud music till early morning; the staff and gardeners are quiet in the morning; GET EARPLUGS WHEN YOU GO THERE, please get a shower next to the pool, not ‘miles’ away located next to the communal toilets, which the staff uses as well by the way; sort out your pestilential sewage smell next to the reception - it was nice of you to light a candle every night with the fragrance oil but it would be better that you sort out the plumbing problems; please built separate treatment rooms, three people in one large room, just separated with curtains is not good enough - I loved the sound of the sea while having a massage but the snoring of the man next to me spoiled it totally, don't serve the same bread every day mornings, lunch and evening, and mornings again just toasted, it is delicious but too repetitive...running out of time - could go on
The kitchen is excellent - never had a better octopus in my live! they also cook dishes in a wood fired oven. Beach is is wonderful, don't bother snorkelling hardly anything left
It could be a splendid place - unfortunately a lot of work needs to be done first!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RL_London2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ana y Jose Charming Hotel & Spa

Property: Ana y Jose Charming Hotel & Spa
Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Spa Hotel in Tulum
#18 On the Beach Hotel in Tulum
#25 Romantic Hotel in Tulum
#25 Family Hotel in Tulum
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum

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