We stayed 4 nights. First night was terrible, a large wedding was happening and as a result the service was really bad. So bad we actually contemplated changing hotels. There is only 1 restaurant and it closed early due to the wedding without notice. Then they told it was re-opening 1 hr later, although depending on who we asked we got different answers. Was told room service was available, but original response was no when we called. Went to desk to complain, was able to get a room service order, but it took 90 mins to show up and it was cold. Staff was extremely apologetic, but they were clearly swamped. Then they told us they had a "special" dinner planned that night for guests, outdoors, but food was was the worst of any of the other nights. Second night was also a wedding, but much smaller and did not seem to have as much impact. Third and fourth night the place cleared out, the service and food was excellent. Room was the nicest of any we've had in Mexico. Great pool, a terraced sandy area by the ocean was nice (no beach but we knew that in advance). If it wasn't for the first night it would be 5 stars. We told them about our first night when we checked out and 3 other guests also complained. Also they seem to actively promote weddings there. TO THE MANAGEMENT - If you are going to have large weddings you need to figure out how to do so without impacting the other paying guests. IF YOU CONSIDER STAYIN G HERE you should call them first and if they have a wedding scheduled tell them your concerns and I would recommend you seek an alternate place. Hopefully they fix this problem as otherwise it was a great stay for us. Couple of tips,,, building 5 was nice with ocean view. We rented a car from Hertz in Tulum for $55/day which was nice as Tulum is not as compact. We drove to the ruins, cenotes, the beach area south of hotel. The hotel charges $20/day for one bike, so rental car seemed a better option. Also as others complained the $15/day internet is kind of ridiculous, but 5 mins south at Mateos beach bar had free internet and great atmosphere.
- Official Description (provided by the hotel):
- Kore Tulum Retreat and Spa Resort is a temple of health and beauty devoted to the fine art of indulge and relax our guests. Located in the Paradise of Tulum. Only 90 minutes away from Cancun International Airport. Is the perfect place to enjoy an extraordinary Wellness Holistic Experience where you will find the right balance for mind, body and soul. ... more less
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