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“missing suenos tulum already” 5 of 5 bubbles
Review of Suenos Tulum

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Suenos Tulum
Ranked #23 of 91 Hotels in Tulum
Certificate of Excellence
Brooklyn, NY
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“missing suenos tulum already”
5 of 5 bubbles Reviewed 21 February 2009

Suenos Tulum is one of a long strip of ecologically responsible hotels, stretching about 6 miles along the beach (south of the Tulum ruins down to the Sian ka'an bioreserve). They are mostly cabana-style hotels. It seemed to me the larger more boisterous hotels are further north, and as you go south it becomes more boutique-hotel-ish, quieter, and more private. Suenos Tulum is pretty far south and though it is closely neighbored by similar hotels, it feels very private. This strip of hotels is sandwiched between the beach and the
access road (paved most of the way to the bioreserve & plentiful with taxis so if you don't rent a jeep don't worry-- you'll have no problem catching a ride). The area feels very bohemian. Along the road you pass lots of colorful hotel entrances, lots of bougainvillea covered colorful fences, lots of signs for yoga classes, massages, etc. Bring strong flashlights (and batteries!) and you can easily walk from place to place at night.

You can read about the meaning behind the 5 themed buildings that make up Suenos Tulum on their website. We stayed in two of the junior suites (middle floor) during our 4 night stay, purple and brown (lluvia/rain and tierra/earth). They were both very nice, clean, and relaxing with views of the stunning beach. The purple room caught a better breeze than the brown room, which could be important during the warmer months. Our stay was in February so the nights were cool,(and we didn't have mosquito issues at all.) One night, in the purple room, I caught a whiff of the sewage smell that other reviewers have complained of in the tulum area--but it was barely noticeable except in rooms that don't catch the breeze... luckily most of Suenos Tulum catches an amazing breeze! The drain in the brown room's shower was a little slow. Good water pressure in the showers in both rooms. They bring bottled water & clean towels to the rooms every day.

The grounds and beach are pretty and carefully maintained; there are ample chairs for lounging either by the pool or on the beach... we didn't use the pool at all but it looked clean and well cared for, like everything else.

We ate two dinners at Suenos Tulum, and enjoyed the food. There's snapper in a sauce "with Mayan spices" -- really good. The Mole crepes, and stuffed pepper were also good. The enchiladas were a little bland. The margaritas are super! The breakfast is a little boring but filling.The fresh fruit plate and fresh-squeezed OJ are a highlight. Eggs are extra $ but not much.

Suenos Tulum doesn't serve lunch but if you hunt down a staff member they will make you something to eat at any time. It is really awkward to get their attention sometimes though--but we didn't mind because who wants to be suffocated by the hotel staff? We went to La Zebra a few times for lunch (good fish tacos) and it's only a short walk down the road.

I agree with a previous reviewer who said there is a lack of info provided by staff at check-in; I didn't know they would give us a reading light or let us charge our phones either! And dining hours are a little vague but not obtrusively so. The laid back atmosphere is great and the staff is wonderful and kind, but you have to be assertive to get information out of them-- for example no one ever told us we'd need to pay cash or travelers checks to check-out! We were in the taxi leaving for the airport when one of the owners came dashing out, explaining (finally) that they didn't want to charge my credit card (as I had assumed)... so we worked out the payment using paypal-- it was no big deal, but if you don't want to carry a giant amount of cash with you to Mexico you might want to talk to them beforehand about the paypal thing.

If I come back to Tulum I would stay here again-- it is a perfectly located, quiet, beautiful, beach-front slice of heaven.

PS: don't stay here if you don't like dogs (they have like 5 friendly dogs) and if you can't live without TV.

Stayed February 2009, travelled as a couple
Helpful?
3 Thank st3phie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
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English first
Londra
Level Contributor
228 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 bubbles Reviewed 1 February 2009

We just got back from our stay in Suenos (5 nights). We loved it. It was the perfect chill out beach destination. Family run, relaxed and with a great location, beachwise. The room we had (beach room, 150$ a night) was clean and comfortable, if a little dark, especially after sunset (very dim lights). The bathroom is tiled with locally painted motifs and has toiletries, and of course hot water (salty). There is a useful safe in the room. The breakfast is fresh, includes a plate of tropical fruit and one (?!) portion of yogurt & granola. The breeze is alway present ( sometimes can actually be a bit too cold!) and so is the sound of the waves and the caribbean sea...which is amazing, and you will notice as soon as you hit places like Playa del Carmen!
The owners are friendly and helpful and even if Suenos is not a restaurant/bar they will cook lunch or dinner, upon request. We had both, and they were tasty local fresh fare. When you arrive, you are welcomed by a margarita and the bar is open if you fancy a beer or a drink throughout the day.
My only point would be that a bit more information would be useful - for example breakfast times, or the fact that lanterns are available to read at night (only found out now in a previous review!) or that if you want to charge your camera or phone it's ok to do so using the mains in the reception (no plugs in the room).
Definitely a place to recommend and remember!

  • Liked — The chilled out athmosphere
  • Disliked — Dim lights
  • Stayed January 2009
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank TheDivingFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 31 January 2009

We stayed in the Jr Suite at Suenos for 2 wonderful nights in January. It was absolute perfection (for the record, there were 0 mosquitoes). Both the resort and the rooms are stylishly decorated by the owner Jorge, who has incorporated Maya artwork into each cabana, as well as an "eco" theme to the entire resort. Our junior suite, named "Luna", had 2 double beds with a breathtaking view of the sea. Although there are many other resorts along the same stretch of beach, the Suenos felt very secluded and private.

On our first night we had dinner at the resort. We had the dining palapa to ourselves overlooking the ocean-- it truly felt like our own private island. It was so nice to take a few steps out of our cabana to the most romantic dinner setting I have ever seen. I would, however, describe the food as average. If you are looking for a culinary experience there are many excellent restaurants in the pueblo serving authentic mexican fare. For convenience and ambience though, a meal at the Suenos is a good bet. The breakfasts of fruit, pastries and coffee was delicious, also overlooking the ocean.

When we get back to Mexico, we will spend all of our time there, just enjoying the relaxing beach and natural beauty.

  • Liked — the view of the sunrise
  • Disliked — the gates to get in and out
  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank poodlepaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
257 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed 26 January 2009

We just returned from a week at Suenos. I recommend it highly. The location on the beach is great. The rooms were comfortable and very clean. The property is well maintained. The owners and staff are friendly and helpful. The breakfast is continental - fruit, yogurt and a little granola, pastries, coffee and juice. We found it just right - you can order more food-eggs, etc. for a small extra. We had a nice but not exciting meal there - it was so nice to just relax one night and not go anywhere. They got us beers and margaritas whenever the desire arose although they don't have a formal bar. If you are looking for that, you are a 2 minute walk down the beach to Ocho where you can get a full bar and a more formal restaurant. The only complaint - minor - and which we told them - is that the shades over the light fixtures are made of palm or something which cuts out too much light making the room too dim to read by. We moved the shades by the bed and found we could easily read. They said they would make the change. You should bring a flashlight or 2 anyway for walking down the beach at night. Remember they run on solar so there is only electricity from 5 p.m. approx. to dawn - it didn't bother us. We had plenty of hot water, bottled drinking water, bathroom supplies, fresh towels, etc.

  • Liked — Location, Comfort, Artisanal Design, Sustainability
  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank Oaklandish3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 26 January 2009

Suenos Tulum was the perfect romantic getaway. Nothing could surpass the location nestled in the palm trees, ocean view, artistically decorated rooms, wonderful breakfast everyday and optional dinners in a beautiful outdoor restaurant. Suenos is flawless!

  • Liked — location, ambience
  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank LBBPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiburon, CA
Level Contributor
176 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 bubbles Reviewed 14 January 2009

My wife and our two kids (21 and 18) spent 10 days at Suenos. When we arrived at 10 pm New Year's Eve, we received a warm greeting from owners, Elizabeth and Jorge, and then were treated to a delicious lobster dinner (staff must have gone out of their way to await our late arrival). Afterwards we joined other guests around the bonfire to celebrate the coming of 2009.

The hotel is a family operation with dogs and Elizabeth's and Jorge's children all partcipating in the hospitality. The service is attentive, but non-intrusive --- nobody pushing drinks on you all the time to run up the charges. Food at Suenos is simple and healthy and good. Our kids made good friends with Giovanna, Elizabeth's daughter, and got to go to a number of local parties with her in the evenings. Rooms are very nice and Jorge's artistic touches abound. Elizabeth is always willing to help with restaurant recommendations and activity options.

The location is great with a wonderful beach that stretches for miles and miles. Turn left and you wander along the busier stretch of the Tulum beach with many small hotels and restaurants. Turn right and soon you are at the nature preserve where you can wander for miles without seeing a soul. The beach ambience is fun, young, open and international: for instance, one morning a woman next door was doing yoga au naturelle on the beach. Swimming is good with just the right sized surf to encourage many minutes in it.

There are lots of good restaurants along the beach (e.g. Posada Margarita), as well as in town (80 pesos by cab) like Charly's.

My son and I also had a great day fly-fishing for bonefish in the nature reserve. We drove about 45 minutes to the fishing lodge and then went out with a guide amongst the mangrove islands. We saw lots of wild life (racoons, ibis, rays, ospreys) and more bonefish than I've ever seen in my life --- sometimes a whole school would swim down the flats at you, appearing like a stampede of oceangoing buffalos. Our family also walked to a local cenotes one day and took a dip.

We give Suenos our highest recommendations --- a wonderful place to chill out, catch some rays, get a massage, read and relax. They are also building a large yoga studio on the property.

Only complaint would be to have better reading lights by the beds. Electricity is provided by generator and solar power at night, but the lights on the wall were a bit dim to read by.

  • Liked — The hospitality of the family that runs Suenos
  • Disliked — Low lighting for reading in bed at night
  • Stayed January 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank ankiandlarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver, wa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 December 2008

My boyfriend and I checked into Suenos Tulum for a two-night stay in December. Neither of us had been to Mexico before and we were looking for something on the beach and not an over-crowded touristy resort.

Suenos Tulum exceeded all expectations! The staff went out of their way to convenience us and the rooms were exceptionally gorgeous and every detail for a comfortable, relaxing vacation was in place. We got to wake up every morning with the most gorgeous view of an almost deserted white sandy beach.

We prepaid with wire-transfer and I was a bit nervous about this method of payment, but it went smoothly- no problems. We stayed in a master suite, but i was able to see the other rooms- and they were equally as nice!

Their website www.suenostulum.com is very accurate, and not misleading or an advertising trap.

We went on to tour other parts of the Riviera Maya and were disappointed we didn't stay at Suenos Tulum longer!!!

This is definitely one of the nicer places on the Tulum hotel strip. My hope is that is stays intact and does not become an overwrought tourist trap. I hope to return one day- and this time for a longer stay!!

  • Liked — great staff, great location, exceptional experience
  • Disliked — no complaints- not one.
  • Stayed December 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank cmstella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suenos Tulum

Property: Suenos Tulum
Address: Carret Tulum - Boca Paila | Zona hotelera Km 8.5, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Tulum
#8 Family Hotel in Tulum
#9 Romantic Hotel in Tulum
#17 On the Beach Hotel in Tulum
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Suenos Tulum 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
SUEÑOS TULUM is a 12 suite totally ecological solar powered beachfront hotel, built in a uniquely natural and mystical place, right on Tulum beach;one and a half hours south of Cancun International airport. This Mayan retreat was created to preserve the surrounding magic and feel of the area. WELCOME TO OUR DREAMOur resort was built with much love and dedication, Greatly influenced by Mayan prehispanic art.Each building is a work of art,sculped to represent the Mayan gods surrounding the hotel with will make you feel the magic of our wonder culture. ... more   less 
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Also Known As:
Suenos Tulum Hotel Tulum

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