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Erin P
Jamaica Plain, Massachusetts

Warm & Welcoming Private Paradise

Review of Suenos Tulum
5.0 of 5 bubblesReviewed 27 Apr 2024
We were blown away by our experience at Suenos. It feels like you're on a private island, not in a popular hotel area. The only noise was the sound of the waves and palm trees. We stayed for a week, and while we had ambition to get off the property to see cenotes, etc., we couldn't bring ourselves to leave. We were up for sunrise, and the ocean was perfect for swimming multiple times a day. As a regular yoga practitioner, I wasn't sure what to expect from the classes, but I ended up taking three. The yoga teacher surpassed my expectations and it was the perfect blend of effort & ease in the heat. My husband and I took many walks along the beach, and Suenos by far has the best beach set-up, with hammocks, loungers, and larger-sized loungers, all with plenty of shady options. It's also much quieter and relaxing, since there are fewer guests and the restaurant is for guests only. The food is delicious, starting from the perfect breakfast of fresh fruit, granola, yogurt, fresh squeezed juice and a bread basket, followed by a second egg course. Yum! There's a range of sizes and prices of lunch, dinner, and snack food - the mixed ceviche was our go-to. So refreshing, filling, and delicious. By the second day, Ivan and Arsenio already knew our dietary restrictions and preferences, and we always loved chatting with them. The whole team makes you feel like you're welcome in their home - beyond being a guest in a hotel. Yari is lovely and she answered questions and helped us logistically with ease. There are lots of nooks to relax, talk, eat, and swim. We walked on the main street a few times. While the beach road doesn't have sidewalks, plenty of people walk on it, and there are some great restaurants, shops, etc. in walking distance. Also, we stayed in a master suite, which felt like sleeping in a leaf. There was always a jug of filtered water, so no need to buy your own. Great bath products and really fun bathroom design. Bed was comfortable, AC at night was all that was needed and worked great. Really, we couldn't believe our luck to have found Suenos.
Date of stay: April 2024
Room Tip: A 4 on value, just because it's expensive. But the entire area is expensive.
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this review
Responded 29 Apr 2024
Dear Erin & Yaro

Thank you very much for sharing this incredible review of Sueños Tulum. We feel so lucky that you choose us and to know that you enjoyed every moment of your stay in this little paradise; full of beautiful sunrises and a privileged beach, that allows us to walk endlessly.

Thank you also for allowing yourself to be pampered, our entire Team sympathizes to make you feel at home by providing delicious and nutritious breakfasts, as well as a yoga class that allows us to connect and enjoy at the same time.

Gracias for posting your beautiful photos ! They capture so much beauty and motivate us to continue doing what we love. :-D

We hope to see you again in the near future
Kind regards from all the Sueños family ❤️🌴
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4 - 9 of 612 reviews
Reviewed 25 April 2024

Beautiful hotel, stunning beach front views, amazing staff, great location, very friendly people, breakfast was delicious & a very good size. Jungle style hotel was stunning. We had a great view from our room, catches a sunrise every morning. Had breakfast on the beach. Pure paradise.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dietrich K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 25 April 2024

Muchas gracias Dietrich y Yasmin! These are amazing photos and a lovely description ! It makes us happy to know that you found paradise at Sueños Tulum!

We hope to see you again.

Kind regards from all the Sueños Team ❤️🌴

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2024

Let me start by saying wow! My best friend and I are in our 40s and wanted a little relaxing girls getaway. Due to schedules we had to travel during spring break & it was important to us not to be in a party hotel. From the moment we arrived we could feel the peace and tranquility. Lush tropical landscape located on a tropical beach.

When we checked in the service was incredible immediately. We were warmly greeted and given a tour of the grounds while someone else brought our bags the the room. The room was perfectly comfortable and had a beautiful view of the beach.

One of my favorite parts about the hotel besides the outstanding service was the restaurant and staff there. The restaurant is for guests only with a gourmet complimentary breakfast every day. Fruit, pastries, homemade granola, yogurt and a different egg dish every day we were there. The food was fresh and delicious. We commented several times that we couldn’t believe they had such a selection when there were only 13 rooms on the entire property.

We were also able to take part in the 9am yoga they provide every day. It was one of the best classes Ive ever been in. The yoga instructor was helpful, with serenity ebbing from her. The family who own the resort also joined in and was even greeted by the property chihuahua with his little yoga mat next to mine.

Prior to arriving I inquired about the activities and they were so helpful to send links and get us connected. We ended up selecting a private tour from one of their recommendations and it was one of the best things we did while there. I can’t say enough good things about this place, the people, the service and its scenery. I would give 10 stars if I could. As a side note, I’d read all the incredible reviews prior to going and was so happy when they were spot on!!

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Heather W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 15 April 2024

Gracias Heather ! We are thrilled to read your wonderful review.

Thank you for describing your experience to detail before even arriving and for saying so many good things about Sueños Tulum. It was a pleasure having you as our guest. We all loved reading your review and knowing how much you enjoyed your time with us. We are delighted to know that our concept matched with your expectations.

We look forward to your next trip !

Kind regards from all the Sueños Team ❤️🌴 including Chapo and Lobo

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Reviewed 5 April 2024

We had an amazing stay in Suenos for 4 nights for a short family getaway. We love the variety of morning breakfast and the private beachfront. Our 2.5 daughter enjoyed playing in the white sand. The staff were all helpful, friendly and supportive.. We highly recommend them. 👌

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank maria b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 7 April 2024

Muchas gracias Maria ! It is lovely to read your review on Tripadvisor. We are happy you enjoyed your short family getaway at Sueños Tulum. Thank you for posting your pictures !

We hope to see you with Luna and Paul soon.

Kind regards from all the Sueños Team 🌴❤️

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024 via mobile

We discovered Suenos Tulum 9 years ago after reading reviews on TripAdvisor. We just returned from our third stay after an 8 year gap from our last visit.
The area of Tulum has grown & changed a lot in 8 years; not necessarily all for the better however Suenos has remained mostly the same, with any changes made have been for added comfort of their visitors.
We were warmly greeted by the owners, Jorge, Elizabeth & Giovanna, with hugs & welcomed as Suenos family even after being away for so many years.
Sueños Tulum is a beautiful, serene oasis to just relax & forget about the stresses of your everyday life. The owners have put their heart & soul into every detail of Suenos, which includes Mayan inspired artwork & architecture of the buildings.
There are 5 main guest buildings with each one having a different theme/interior color, each room faces the ocean, We love the Luna suite with the calming blue walls & a surprise hummingbird on the ceiling. The rooms have air-conditioning but we chose to sleep with door open & listen to the ocean & enjoyed the breeze that blew in. They also have 24/7 electricity & high speed internet if you need it.
The food from the restaurant is top notch, fresh & delicious!! Breakfast is included with fresh fruit, yogurt, granola, basket of a variety of bread, jam & peanut butter, fresh squeezed juice & each day is a different style of egg. If you have a special request chef Jose Luis is happy to accommodate you. Our servers Artsenio & Ivan were the absolute BEST!! They were so fun, warm & friendly & made sure we had everything we needed.
If you are looking for a modern, glossy, beach club experience then this is not going to be your place but if you want quiet, a place to relax, calm your soul, do some yoga, relax by a fire in the evening, then you'll love it here; we sure do & hope we can make it back again next year.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Denise F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 3 April 2024

Dear Denise,

Muchas gracias ❤️ It was so special to have you back at Sueños Tulum! Thank you for taking the time for commenting, sharing photos and giving out your recommendations. We highly appreciate all your kindness and hope to see you back in 2025!


Kind regards from all the Sueños Family 🌴❤️

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Reviewed 28 March 2024

There are so many reasons to love Sueños: From the gorgeous property, insanely comfortable beds and delicious food, to the incredible energy, staff that feel like family, and stunning yoga palapa. There truly is nothing not to love about Sueños. This was my fourth visit and I can say with confidence that I am a lifer. There is just something special about this place that keeps me coming back. Do yourself a favor and book your visit now, you won't regret it.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elaine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 31 March 2024

Dear Elaine,

We do not have words to express our gratitude. We feel honored to have you home with us every time you visit Tulum !

Thank you for your loyalty during these years and the years to come !

We look forward creating more memories in 2025 !

Warm regards from all the Sueños Family 🌴❤️

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