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Deberah S
San Francisco, California

Great Hotel and Staff

Review of Suenos Tulum
5.0 of 5 bubblesReviewed 5 Jun 2024via mobile
Lovely hotel and great staff.
This is our second time staying at Suenos, we stayed here in 2014 as well. The staff is so welcoming and the service is top notch. The food is delicious, be sure to try the guacamole and ceviche. The rooms are very comfortable and it’s nice having A/C at night. We look forward to returning soon!
Date of stay: May 2024
Trip type: Travelled as a couple
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Giovanna Calles, Guest Services / Front Office at Suenos Tulum, responded to this review
Responded 11 Jun 2024
Muchas gracias Deborah! Thank you for your kind review and for choosing to stay with us again at Sueños !

We're thrilled to hear that you enjoyed your stay and to know that you are planning another trip soon!

We look forward to welcoming you back in your home in Mexico !

Kind regards from all the Sueños Team ❤️🌴
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 May 2024

We stumbled upon Suenos 3 years ago. This was our 3rd time there and it was as magical as the first! The entire staff is incredible and treat you like kings and queens. Once you step inside the property, it’s like stepping into another world. The grounds are beautiful and soothing. The food and drinks are incredible and the included breakfast is something to look forward to! If you’re looking for something truly special in Tulum you can’t go wrong with Suenos!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank David E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Calles, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 31 May 2024

Muchas gracias David y Karen for your wonderful review and for choosing to stay with us for the third time!

We are thrilled to hear that each visit has been as magical as the first. It’s always our goal to make our guests feel like royalty, and we are delighted that our staff and property have provided you with such a memorable experience.

We are glad you enjoyed the beauty and tranquility of our grounds, as well as the delicious food and drinks, especially our breakfast. 😃 Your kind words truly inspire us to continue offering exceptional service and a unique experience for all our guests.

We look forward to welcoming you back to Sueños for many more magical stays in the future!

Warm regards from all the Sueños Team ❤️🌴

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Reviewed 3 May 2024 via mobile

Truly a 5 star experience at this beautiful small resort in Tulum. It is a bit farther down the hotel zone from the ‘party scene’ so if you are looking for a quiet resort with very attentive staff to enjoy the beach, this is your place. The rooms were very comfortable, there is air conditioning available from dusk to dawn and truly that’s the only time you need it. They provide you with great beach towels and a beach bag to use so no need to bring your own. While we were there the seaweed was fairly abundant on the beach but they did a great job keeping the beach usable by raking it up. The beach chairs and tables are plentiful and very comfortable. There is a small pool that is well tended but there are not lounge chairs around it (nor the space for them) to really hang out by the pool. Breakfast is included every morning and is really spectacular, fresh fruit, yogurt, granola, coffee, and a fresh juice followed by a main course that was always excellent and filling. We never felt the need for lunch! Although we did have daily afternoon guacamole and margaritas which was the perfect afternoon snack, their guacamole really cannot be beat. We ate dinner at the hotel twice and both times the food was excellent, amazing given the tiny kitchen.
By far the best thing about this hotel was the staff. They went above and beyond in actions and attitude to make sure we were cared for and comfortable. On days we were leaving early for excursions they gave us to-go containers of breakfast and coffee, even the morning we were being picked up at 6am to go to the airport Eban had breakfast and coffee ready to go for us at 5:45a. Special shout out to Eban he introduced himself to us the first night, learned our names and really made us feel welcome and taken care of the whole time we were there. Also much appreciation for Dani the concierge, she made great recommendations, helped arrange dinner reservations for most nights as well as a taxi for the one night the restaurant was not walk-able. Very very helpful!
I can’t say enough good things about this resort. If I ever come back to Tulum I will definitely stay here again.

Room tip: Dont need to bring towels or beach bag, they have shampoo/cond/lotion dispensers in bathroom. If you prefer pool over beach, maybe not for u
Date of stay: May 2024
Trip type: Travelled with friends
Thank Vetbitches
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 5 May 2024

Gracias Roz!
All of our team is amazed by your review! Thank you for describing and expressing so much kindness towards all the team. We are thrilled to hear you felt welcome and pampered; making it a 5 star experience while staying at Sueños Tulum ! Thank you also for your consideration in the use of A/C; these practices are the key for us to contribute and care for the environment.

We sure hope you can visit again soon!

Best wishes from all the Sueños Team ❤️🌴

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Reviewed 27 April 2024

We were blown away by our experience at Suenos. It feels like you're on a private island, not in a popular hotel area. The only noise was the sound of the waves and palm trees. We stayed for a week, and while we had ambition to get off the property to see cenotes, etc., we couldn't bring ourselves to leave. We were up for sunrise, and the ocean was perfect for swimming multiple times a day. As a regular yoga practitioner, I wasn't sure what to expect from the classes, but I ended up taking three. The yoga teacher surpassed my expectations and it was the perfect blend of effort & ease in the heat. My husband and I took many walks along the beach, and Suenos by far has the best beach set-up, with hammocks, loungers, and larger-sized loungers, all with plenty of shady options. It's also much quieter and relaxing, since there are fewer guests and the restaurant is for guests only. The food is delicious, starting from the perfect breakfast of fresh fruit, granola, yogurt, fresh squeezed juice and a bread basket, followed by a second egg course. Yum! There's a range of sizes and prices of lunch, dinner, and snack food - the mixed ceviche was our go-to. So refreshing, filling, and delicious. By the second day, Ivan and Arsenio already knew our dietary restrictions and preferences, and we always loved chatting with them. The whole team makes you feel like you're welcome in their home - beyond being a guest in a hotel. Yari is lovely and she answered questions and helped us logistically with ease. There are lots of nooks to relax, talk, eat, and swim. We walked on the main street a few times. While the beach road doesn't have sidewalks, plenty of people walk on it, and there are some great restaurants, shops, etc. in walking distance. Also, we stayed in a master suite, which felt like sleeping in a leaf. There was always a jug of filtered water, so no need to buy your own. Great bath products and really fun bathroom design. Bed was comfortable, AC at night was all that was needed and worked great. Really, we couldn't believe our luck to have found Suenos.

Room tip: A 4 on value, just because it's expensive. But the entire area is expensive.
Date of stay: April 2024
  • Trip type: Travelled as a couple
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1  Thank 110erinp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 29 April 2024

Dear Erin & Yaro

Thank you very much for sharing this incredible review of Sueños Tulum. We feel so lucky that you choose us and to know that you enjoyed every moment of your stay in this little paradise; full of beautiful sunrises and a privileged beach, that allows us to walk endlessly.

Thank you also for allowing yourself to be pampered, our entire Team sympathizes to make you feel at home by providing delicious and nutritious breakfasts, as well as a yoga class that allows us to connect and enjoy at the same time.

Gracias for posting your beautiful photos ! They capture so much beauty and motivate us to continue doing what we love. :-D

We hope to see you again in the near future
Kind regards from all the Sueños family ❤️🌴

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Reviewed 25 April 2024

Beautiful hotel, stunning beach front views, amazing staff, great location, very friendly people, breakfast was delicious & a very good size. Jungle style hotel was stunning. We had a great view from our room, catches a sunrise every morning. Had breakfast on the beach. Pure paradise.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dietrich K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 25 April 2024

Muchas gracias Dietrich y Yasmin! These are amazing photos and a lovely description ! It makes us happy to know that you found paradise at Sueños Tulum!

We hope to see you again.

Kind regards from all the Sueños Team ❤️🌴

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Reviewed 14 April 2024

Let me start by saying wow! My best friend and I are in our 40s and wanted a little relaxing girls getaway. Due to schedules we had to travel during spring break & it was important to us not to be in a party hotel. From the moment we arrived we could feel the peace and tranquility. Lush tropical landscape located on a tropical beach.

When we checked in the service was incredible immediately. We were warmly greeted and given a tour of the grounds while someone else brought our bags the the room. The room was perfectly comfortable and had a beautiful view of the beach.

One of my favorite parts about the hotel besides the outstanding service was the restaurant and staff there. The restaurant is for guests only with a gourmet complimentary breakfast every day. Fruit, pastries, homemade granola, yogurt and a different egg dish every day we were there. The food was fresh and delicious. We commented several times that we couldn’t believe they had such a selection when there were only 13 rooms on the entire property.

We were also able to take part in the 9am yoga they provide every day. It was one of the best classes Ive ever been in. The yoga instructor was helpful, with serenity ebbing from her. The family who own the resort also joined in and was even greeted by the property chihuahua with his little yoga mat next to mine.

Prior to arriving I inquired about the activities and they were so helpful to send links and get us connected. We ended up selecting a private tour from one of their recommendations and it was one of the best things we did while there. I can’t say enough good things about this place, the people, the service and its scenery. I would give 10 stars if I could. As a side note, I’d read all the incredible reviews prior to going and was so happy when they were spot on!!

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Heather W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sueños Tulum, Guest Services / Front Office at Suenos Tulum, responded to this reviewResponded 15 April 2024

Gracias Heather ! We are thrilled to read your wonderful review.

Thank you for describing your experience to detail before even arriving and for saying so many good things about Sueños Tulum. It was a pleasure having you as our guest. We all loved reading your review and knowing how much you enjoyed your time with us. We are delighted to know that our concept matched with your expectations.

We look forward to your next trip !

Kind regards from all the Sueños Team ❤️🌴 including Chapo and Lobo

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