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“Not worth it”

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Dreams Tulum Resort & Spa
Ranked #16 of 98 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 February 2014

I'll start off with I've been to Mexico 6 years in a row now staying at a different resort each time. This was the most expensive out of the six and our least favorite. We always travel with 5 people, getting 2 rooms.

As far as the pool, amazing. We also had a swim out room, which we had to upgrade. They told us $100 per night per room and we talked them down to $60 a night per room. My parents shower didn't drain so they had water all over the floor. Paint needed to be touched up, air didn't get that cool. We also found a cockroach in our room the first morning there.

The beach was only super sandy in one area. Otherwise it was all seaweed. And once the resort ended it became all rocks.

As far as the food, we were really disappointed. The buffet was closed 2 nights while we were there which is hard if you have picky eaters. The buffet was also limited and small. We have been to places where the buffet was never ending. Also the room where the buffet was, lacked air conditioning. Having lunch in there wasn't enjoyable since it was 85 degrees out. The specialty places weren't the greatest we have been to either.

The resort overall was older. They tried updating it but you could tell. We have been to RIU, Barcelo, Princess resorts, etc. for much cheaper and they were a lot nicer and newer.

Stayed: February 2014, travelled with family
3  Thank ses2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this reviewResponded 22 February 2014

Dear ses2121

Thank you for sharing your feedback on Tripadvisor. I am sorry to hear that you did not have a pleasant stay with us. Please accept our sincere apologies for the issues found during your stay.

Your valuable comments have been shared with our top management in order to take actions and improve the areas mentioned in your review.

I would like to comment that our buffet moves from the World Café building to our plaza twice a week, we set tables,and buffet at the plaza twice a week for our Mexican and Barbeque theme nights. our waiting team and cooks do their best in both Mexican Party and Barbeque party to add a little extra to our buffet.

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the opportunity to welcome you back and restore your confidence in our service.

Sincerely

Seve Oy
E-Concierge & Social Media Coordinator
info.dretu@dreamsresorts.com

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2,805 - 2,811 of 4,400 reviews

Reviewed 18 February 2014 via mobile

Excellent hotel. Great options for eating, all excellent. Service superb. Great team of people who were all very friendly and helpful. Daniel by the pool, Eduardo and Galamiel at sugar reef bar and Chuck from the Entertainment team all particularly memorable and helped our holiday to be excellent. Would certainly recommend.

Stayed: February 2014, travelled as a couple
Thank KC_Sheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

ocean view at room 6117 hardly but if you want to be next to the bar and not get any rest this room is for you, but don't ask to be moved because they wont let you, the beach is ok but you might like water shoes, food and staff good but the front desk staff wont help

Room Tip: don't book ocean view jt suite
  • Stayed: February 2014, travelled with family
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4  Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this reviewResponded 22 February 2014

Dear Robert K

First and the foremost we would like to thank you for sharing your review here on tripadvisor.

We apologize for not having exceeded your expectations during your vacation, we inform that your review has been passed to our Front Desk Manager in ordert to take actions and avoid the recurrence of the situation you experienced at the Front Desk.

We truly hope to have the opportunity to welcome you back to our resort in the near future and change the poor perception you seem to have of us.

Sincerely,

Seve Oy
E-Concierge & Social Media Coordinator
info.dretu@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

This has been our third trip to Dreams in three years. We come back because we love the resort. Its very clean, very well kept and the food is amazing with no line ups. We have always been treated very well. We want to say a special Thank you to the Entertainment Manger and his Crew...Fernanda, Sebastian, Penelope, Luis, Carlos, Miguel, Javier and Dio for making our stay extra special and including us in all the activities that the resort offers. We had soo much fun with all of you. Another special Thank you is to Sylvia and Carlos our waitress and waiter by the pool.

Our room was incredible. We had a swim out pool that was across from a beautiful patio with an afternoon bar where Jorge and Meteo helped us with our Spanish lessons. They were we so incredibly willing to help us learn.

Thank you Dreams Tulum for another fantastic holiday. We will be back.

  • Stayed: February 2014, travelled as a couple
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2  Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

We've just returned from another amazing trip to Dreams Tulum and if you are looking for a beautiful Mayan Riviera, All-Inclusive look no further! This was our second stay at Dreams Tulum and for 10 days we soaked in all that this beautiful beach resort had to offer. The beach is stunning with white sand and a shallow walk out into warm turquoise water. Palapa's and lounge chairs are plentiful and the beach drink service was timely and friendly. Shout outs to Neysi, Guadalupe, Rally, and Silvia - all amazing servers who were great with our kids and kept the drinks flowing (alcohol free and the adult kind!). Be sure to order local favourites like the Poloma, Cha-Cheech - I think that`s how its spelled! (Mayan for Ojo Rojo - Bloody Beer!), Paradise, Ice berg, the list goes on! The food for an all inclusive is very good. For those travelers who go to Ai`s and expect the highest 5 star, foodie lovers cuisine, they need to check their expectations. The best bet is to eat the cuisine that closest resembles what the locals would eat. Seafood, nicely grilled meats, chorizo, lime, salsa`s etc. Don`t get me wrong, this resort presents decent ``Italian,`` Asian-inspired,`` ``French,`` and typical ``American -fare,`` but its the Mexican dining represented at the World Cafe and El Patio restaurants that must be considered as top dining destinations. Get Alberto (Omelette station in the World Cafe) to prepare a few over easy eggs and put them on the delicious chilaquiles, ask for the Haberno Salsa to spice it up!! Room Service breakfast is always a good choice too and we had the privilege to stay in the new Swim up suites - these are beautiful and offer an nice oasis from the hot afternoons, and allowed for our children a great place to get out of the sun and still get lots of swimming in. Added bonus - these swim up suites have their own bar and bartender service in the central garden!! Another recommendation would be to take a trip to Coba and the nearby Cenotes - a definite must for a day trip. We even went into Tulum after and ate El Camello - a must if you are going into Tulum. The BEST ceviche I`ve ever had!! More thanks to Roland and Javier and the rest of the friendly staff at Dreams Tulum!

Room Tip: Swim up suites
  • Stayed: February 2014, travelled with family
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4  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

We visited Dream Tulum Dec 26-Jan 3!!! We had a group of 15 people - ages 10-80 over New Years Eve. The employees were wonderful and helped our group. We had an awsome view from our room - 6135. Our favorite restaurant was Sea Side Grill - delicious food with a GREAT view!!! One night we had a private dinner on the beach - what a stunning setting - the dessert was amazing. Coco Café was wonderful for mornings - we got tea, coffee, rolls for breakfast. We enjoyed the Smoothie Bar - so many delicious kinds to choose from. We enjoyed walking on the beautiful beach. We had a couples massage in a bungalo!!! We visited the Tulum Ruins - go early in the day - it gets crowded there. We also visited XCARET - half an hour away - you can snorkel through caves. Perfect resort where you can relax!!! Yes -- someday, we would love to return to Dreams Tulum!!!

Room Tip: We had to pay extra for a room with a view -- but, it was worth it - we had room 6135!!!
  • Stayed: December 2013, travelled with family
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1  Thank SandiSandiSandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Oceanview room was beautiful. Grounds are very well kept, easy to find everything and very amicable staff made our stay very enjoyable and relaxing. Our room was less than a minute to the pool, beach, barefoot grill, poolside bar, towels, and more!
Food was very good, room service was prompt, we did not meet a staff member we did not like. Very courteous and attentive, the activities employees poolside had incredible energy and truly seemed to enjoy being there for the adults and kids.
If you can barter, the sidewalk sales can offer some really good deals but you will need to know what you are willing to pay, and stick to it. Have fun with it...the vendors know the game very well.
Bring your own bags of chips and snacks, they are very expensive. We just went with what was offered...smoothy bar was tasty, chips at the Barefoot grill were a bonus.
NOTE...bring some bug spray, no seeums are voracious at times!

Room Tip: Stayed in rm 6112. Ground floor. I thought maybe second floor would have had less noseeums and a bet...
  • Stayed: February 2014, travelled with friends
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2  Thank Trevor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Tulum
#4 Luxury Hotel in Tulum
#6 Spa Hotel in Tulum
#7 Green Hotel in Tulum
#13 On the Beach Hotel in Tulum
#13 Family Hotel in Tulum
#18 Romantic Hotel in Tulum
Price Range: £160 - £611 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Tulum Resort & Spa 4.5*
Number of rooms: 432
Official Description (provided by the hotel):
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

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