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“Dreams Hotel & Spa, Tulum, Mexico”

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Dreams Tulum Resort & Spa
Ranked #16 of 98 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
Reviewed 5 July 2014

Visited 2 years ago.Lovely Hotel, although in some places a little dated. Animation Staff are great work really hard. Food in all restaurants really good & weather was great except for the grade 1 hurricane we had, but that was exciting. Would recommend it for a relaxing holiday, but a fair way from Cancun airport.

  • Stayed: August 2013, travelled with family
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1  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 July 2014

Dreams resort and spa is a very nice and beautiful hotel and kept well maintained. When we checked in we are giving a nice refreshing drink which are alcholic and non alcholic. Rooms where well kept clean and staff was amazing . Room service was very good and everytime you talk to a member of staff they always come fast and help you out. Also a very beautiful plam trees and flowers which are well kept maintained. Resturants in the hotel are amazing with many choices and the dish are prestended amazing. I would definitely recomened this hotel to anyone and would stay here again when i vist mexico again .

  • Stayed: June 2014
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2  Thank Np1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

The hotel was wonderful, the service and friendly faces that greet you all day long was so nice. We spent two weeks at Dream Tulum with four year old twins and it truly was amazing. Our trip was made that much better when we started off by being served breakfast by Marco at the world cafe. He was so helpful and always asking if he could get us anything. Even when we weren't served by him he went out of his way to make sure we were taken care of.We also had the most amazing waitress at the beach, Silvia!!!! OMG she is amazing and always smiling and wanting to serve us. Silvia went above and beyond to make sure that the kids were always good, of course she also made sure we were good but a good mom & dad knows when your kids are happy things go much smoother! Thank you all but a big thank you to Silvia & Marco!

  • Stayed: June 2014, travelled with family
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2  Thank Sub75lol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Since day 1 we complained about bed bugs! We asked to be changed to another room and just received stalling answers. Then we asked for a new mattres, which never arrived. We requested for someone to fumigate and, as with our previous requests, they just said "ok" but no one ever came by! Couldn't sleep nor have a moment of peace during our stay! Worst travel experience ever!

Stayed: January 2014, travelled as a couple
52  Thank CesarGv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this reviewResponded 3 July 2014

Dear Cesar G

Thank you for taking the time to share your opinión about your recent stay at our resort.

We apologize for any bad experience occured during your stat with us.

We are concerned about your allegation of bed bugs as we do not have any other report from our recent or in house guests about this inconvenience.

However we appreciate if you could send us an email to info.dretu@dreamsresorts.com for follow up.

Sincerely,

Seve Oy
E-Concierge & Sociale Media Coordinator.
info.dretu@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

My wife and I have two wonderful girls, 9 and 13 years old. We traveled with them a lot and every year we like to visit different places. I'm not the type to comments online but this time I was so impressed with the service, staff, and the amenities included that I wanted to share it with others. The food was good, nice views, close to Playa del Carmen and downtown which made it easy to explore the town. Since I frequently travel to Amresorts I decided to join their travel club ! I really want to check out that new resort in Costa Rica. Can’t wait! Pics look amazing…

  • Stayed: June 2014, travelled with family
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2  Thank Bfree72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We did the "Seas the deal" on cheapcarribean.com and ended up at this hotel. It was about an hour ride from the airport. I won't ever stay this far out again. It was at least 35 minute ride to Playa del Carmen to shop.
The hotel was nice and the staff was very friendly. The hotel is a little dated. Our room would not cool below 25C. We called and someone came out right away. However, the problem was not fixed and we called at least 3 other times. Out of 4 couples that we traveled with, 3 of us had the same temperature issues that were not resolved.
The spa was nice but not super luxurious.
The people that work here are very nice. The food was all great.
We didn't dislike this stay but won't return to this hotel. We will look for something nicer next time.

  • Stayed: July 2014, travelled as a couple
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3  Thank LoveMeAResort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
e-dreams, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this reviewResponded 5 July 2014

Dear LoveMeAResort

First of all we would like to thank you for your feedback regarding your recent stay at our hotel.

Thank you for highlighting our personalized service, our spa and our food options, we apologize for the issues you found in the room with the minibar, your valuable comments had already been shared with our maintenance manager.

We are surprised to hear that you found our location inconvenient, as we are close to the archaeological site of Coba and Tulum, close to cenotes and not far from the beautiful theme parks of Xelha, Xcaret and Xplor.

We hope to have the opportunity to welcome you back to our resort in the near future to restore your confidence into our brand.

SIncerely,

Seve Oy
E-Concierge & Social Media Coordinator
info.dretu@dreamresorts.com

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Reviewed 30 June 2014

The staff here were genuinely kind hearted individuals! Very engaging and attentive! Bartender Eduardo was great! He always acknowledged us and prepared some tasty mojitos! I told him I didn't care for sweet drinks, but enjoy the mint/lime of a mojito... he came back with a smooth/tasty surprise! The lobby bartender, Umberto gave us lesson on how to properly drink tequila! Alejandro, our concierge, was awesome! Every morning before our excursions, he'd come over and ask how everything was going to ensure we had a pleasant stay. Ana was also very helpful!!! I wasn't feeling too great, she offered to call up the local pharmacy and get some meds delivered to the hotel for me. Everyone was truly kind to us! One of my favorite things was to see how many iguanas were around us! I'm an animal lover, no doubt! So this was such a treat for me! Don't be afraid, they'll run away when you get close... they're harmless! Watch out for the brave birds... one look towards that hottie walking by, may cost you a piece of your meal! ;)

Helpful note to keep in mind... if you're going to get in the sea water, wear your water shoes!!! The rocks are very well hidden and WILL NO DOUBT surprise you... you know, the kind of stabbing pain you don't prepare for, then cripples you down to your knees?! I watched my husband and other people's facial expressions as this happened to them! Hilarious but NOT when it happens to you ;)

  • Stayed: June 2014, travelled with family
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2  Thank Liliana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Tulum
#4 Luxury Hotel in Tulum
#6 Spa Hotel in Tulum
#7 Green Hotel in Tulum
#13 On the Beach Hotel in Tulum
#13 Family Hotel in Tulum
#18 Romantic Hotel in Tulum
Price Range: £174 - £716 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Tulum Resort & Spa 4.5*
Number of rooms: 432
Official Description (provided by the hotel):
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

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