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“Our experience at the Dreams Tulum”

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Dreams Tulum Resort & Spa
Ranked #16 of 98 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
Reviewed 14 August 2014

The facilities were great, the people were great, the food was very tasty. The only issue I have is the entertainment at night. It was by far the weakest production I have ever experienced and after the show that ends at 9:30, there is nothing. If you are in for romantic dinners, nice walk with the one your with, this place is great. If you are looking for entertainment with some drinks after 9:30, the drinks are there but the place is very quiet.

Room Tip: Get the premium rooms ocean view
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,542 - 2,548 of 4,455 reviews

Reviewed 14 August 2014

We stayed here in August 2013 and had a fantastic holiday. The garden room was quite big with 2 double beds and a small lounge area. The food was fantastic especially in the Italian and French restaurants but the Chinese, beach grill and buffet offered lovely food too. The Coco Cafe was fabulous to get out of the heat and a flaming coffee is a real treat. The bar service was great and the cocktails were lovely. The smoothie bar was a big hit with the kids. The entertainment team were great and worked really hard to make sure we enjoyed our stay. The beach was beautiful with white powdery sand but just watch out for a few rocks in the sea. The morning walk to the sink hole is a must but flippers are recommended as it's a difficult swim against the current!
We had a great time and would love to try the other Dreams hotels.

Room Tip: Garden view room was good - other people that had paid extra for an ocean view didn't seem any b...
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  • Stayed: September 2013, travelled with family
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2  Thank Pinkclare2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

My Partner and i stayed at this hotel end of June.
The weather was fantastic, very hot, had a heavy rain shower just one afternoon..
Our Room was spotless, spacious an very clean, well stocked fridge of branded drinks which was topped up daily.
Beach beautiful, cleaned every day, some rocks in water which makes getting in an out sea a bit difficult. Enjoyed watching the pelicans diving for fish while we sipped delicious cocktails brought to us by waiter service on beach. Plenty of sun/loungers .
We have been all inclusive before but this is by far our best experience. Buffet service for Breakfast, excellent choices, branded cereals kellogs, plenty of choices food excellent very fresh.
Snack bar by pool, excellent, choice burgers ,hotdogs, salads drinks machines and ice, no queueing.
Excellent choice of various restaurants in evenings,, with waiter service. People dress smart for evening. Food was excellent quality.
Air/conditioned Coffee shop by pool. was excellent, lovely cappuccinos and cakes.
The gardens are immaculate, lots of iguanas.
All in Best holiday we have had, cant wait to go back.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank twinklestar212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

Our first time to this area and the Dreams Hotel was in all a wonderful experience. The staff are all so friendly and helpful. Rooms very nice we had an adjoining room for our 2 boys of 9 and 11. They don't inter join but a shared front door and 2 completely separate rooms. Great security as if you left either door open for access during the night security would come and check all was Ok.

Nice pool and the beach area fantastic. The water activities are superb and the snorkelling and scuba team were really great ( Miguel and Jamie) got me through my Padi course and my two boys of 11 and 10 did a 50 minute DIve fantastic.

The al la carte are quite good but strict on long trousers for guys which is a good thing, my 11 year old was questioned every night as he had shorts on is 11 but looks 14!

The trips of shell ka was an amazing day although we dido this on our own to have a full day. Zip wires over the sea , zip bikes and cenote swimming was a very special day.

Dolphin discovery was am unique experience swimming with Manatees ( surreal) and the swim with dolphhins was very well done as was the sea lion interaction. This was followed by 2 hours on a catamaran which even got my wife in the water for snorkelling which I never thought I would see. The only downer to this day was Virgin told us the group sizes were 8 but were 13-15 which made it quite drawn out and the photos they take of the morning are an absolute rip off.You cannot take your own pictures and it's £50 per person at thee nod for the disc and album of 28 photos. No option to buy any less than this package. After a lot of haggling I paid £160 ! Still very expensive.

Paradise beech is wonderful.

Only down side to resort, evening entertainment was poor and the kids club is fine for up to 8 year olds but the video games and x box did not work at all during our stay. Sometimes good for kids to get out the sun for a ,awhile but this was not an option for our older boys.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank kingofcashmere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

We travelled from Aug 7 - Aug 11 to check out the resort for our potential (not booked) April wedding.

ROOM

We stayed in a Premium Ocean View Junior Suite 8232. The room was gorgeous. The Ocean View was barely if you really stuck your head out of the balcony..but regardless, the location was amazing. We were steps from the pool and the ocean and I highly recommend. The upgraded bath products were amazing. No musty smell in the room (usually there is in resort rooms) and the elevator was nice. The bed was one of the most comfy beds I have ever slept in...better than my bed at home even!

FOOD

We were not fans of the World Café buffet for breakfast or dinner. I will caveat that I am not a buffet fan, but regardless, we found the food boring, cold and sitting for a while. The egg station was only so so also. No meats for the eggs, just veggies.

Seaside Grill was delicious for both breakfast and lunch. The view was unparelled. We also ate lunch at the grill by the Dolphin Pool (burgers and nachos were great) as well as the place by the quiet pool..the name is escaping me..but the food was yummy

Wine Cellar: special call out. Manuel at the Wine Cellar is unparalleled. He is the most knowledgable and personable sommelier I have ever encountered. The Wine Cellar is attached to the Italian restaurant. You buy 1 bottle of wine (ranging from low 30s and up) and then Manuel creates a 5 course dinner, leveraging dishes from the Italian, French, Japanese and Steak restaurant. I say leverage because he works with each chef to tweak the dish to make it unique. For example, our salad course came from French restaurant, but instead of honey mustard and blue cheese, it had different cheese, dressing and I think asparagus. It was amazing and special. I loved that you really got to sample all the different restaurants in one sitting, have a great bottle of wine and truly have an EXPERIENCE. We went there 2x and was worth every penny.

BEACH:

amazing. The towel game is disgusting in my opinion and I did see the beach butlers removing towels from the chairs..bravo. We sat under a palm tree every day in front of the Seaside Café. For us..less crowded and the sand was great. Yes there is a barrier reef in the water but you can see it in the water...just don't step on it. Other than that..not rocky in the least bit. There is a roped off area that you can walk in no problem over by the trampoline. It was amazing looking towards the ruins and seeing the ocean, sand and jungle...amazing site to see

STAFF

amazing as everyone says. Manuel is amazing. You must visit him in the Wine Cellar. Limbereth at the lobby bar is a 10. The only place we got a decent drink was from him. His bloody ceasars are the best I have had. Neysi at the beach ran dranks like a champ. She was so sweet and friendly and ensured we always had cold beers.

BOOZE

Like every all inclusive, the drinks are not strong. They taste almost watery even with shots on the side. The only place we got good drinks was the lobby bar. I always assume that they do that because if people were getting good stiff drinks at the beach, everyone would be drunk in 1 hour. Regardless...typical. What I did like was the beer in cans. there was an assortment of beers in cans, not the draft plastic cups...and that was a nice change of pace.

We booked our April wedding and cannot wait. the grounds are gorgeous, the staff is amazing, the beach is great and overall a wonderful resort.

Room Tip: premium ocean view
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
7  Thank fluffy_k_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

The entire place is very well organized and clean.the staff is helpful and friendly f. The room wasn't ready when we arrived, but they offered me to keep my luggage
They knew our last name, they take the time to remember you and make you feel like royalty.
From the moment we walked in, our experience just kept getting better and better on our last day Chef Edwin prepare a beautiful meal for my entire family, the service in the restaurant's was 5 star
best experience ever. I can wait to go back.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank jirafitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

We booked 2 night at Dreams as a bit of a treat on our honeymoon after seeing the sights of Chichen itza, Ek Balam and Coba. We didn't no what to expect and were concerned it was going to be full of drunken yobbish behaviour with all the free drinks. Firstly with such a variety of juice, coffee and bar bars in general nobody showed signs of over indulgence. Food was also excellent in particular the Italian which was top quality. Breakfast in the World Cafe offered pretty much all possible breakfast combinations to a good standard. We had one of the new swim up hacienda rooms which was just amazing. In the heat if the day we would return from the beach or pool and chill out in our own little space with pool, hammock and stocked mini bar just in case. Bed was amazingly soft and felt very good quality and the Jacuzzis bath plug which didn't seal was sorted out very quickly without any fuss. For us quite an adventurous couple we would stay again but like this time say 3 days as we want to go exploring. We loved it but for us the normality would set in if we stayed much longer.

Stayed: August 2014, travelled as a couple
1  Thank DaveHolbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Tulum
#4 Luxury Hotel in Tulum
#6 Spa Hotel in Tulum
#7 Green Hotel in Tulum
#13 Family Hotel in Tulum
#13 On the Beach Hotel in Tulum
#18 Romantic Hotel in Tulum
Price Range: £172 - £662 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Tulum Resort & Spa 4.5*
Number of rooms: 432
Official Description (provided by the hotel):
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

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