at the end of our beautiful vacation on the Riviera Maya we stayed at this hotel for one night and while at beach someone came thru back window ..sand on bed told all..they stole out ipads and ipods and all photos gone! When I told attendant at desk he did not understand me. Dont leave any windows open here as relaxed as it looks and be sure to speak Spanish. The beach is beautiful here and memories in my heart forever. Our neighbors from Germany were also robbed of their same equipment on same afternoon.