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“Simple-modern-chic beachfront cabanas”
Review of Cabanas Tulum

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Cabanas Tulum
Ranked #14 of 95 Hotels in Tulum
Certificate of Excellence
Malibu, CA
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Simple-modern-chic beachfront cabanas”
Reviewed 15 May 2014

The rooms are lovely and simple. It's about the beach and the outstanding service. For a moderately priced room with a great location, it is a true value. If you want a more ornate, luxury experience beachfront in Tulum--you are going to have to pay considerably more. The only negative was the turbulence of the ocean, which is typical in November and early December. Breakfast at beachfront Ziggys (included with your room) is fantastic. You order from the menu and it includes fresh fruit, a smoothie, a hot dish (the enchiladas are excellent) and coffee or tea. Later in the day, you will find yourself ordering a cocktail at Ziggy's and diving deep into the chips and three types of salsa.

Room Tip: If the beachfront rooms aren't in your budget, go for a second story room in the second row back...
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank JeneferOSEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 17 May 2014
Dear guests,

Thank you for having chosen Cabañas Tulum for your beach Vacation in Tulum.
Thank you on behalf of the whole staff for your nice review. We are happy you truly could enjoy your stay at our Beach Hotel.
Thank you again and we are looking forward to your next visit.

Gracias

Your Cabañas Tulum Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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789 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (262)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

It's the perfect combination between eco friendly and an upscale hotel. The rooms are minimalistic but still provided the necessities. Our room opened up to a little back area that sat directly on the beach. There's no AC but you seriously don't even need it. The ocean breeze provides a cool breeze at night.

The staff is wonderful and always so accommodating. They always went above and beyond to make sure we were comfortable.

It's not totally fancy but it provides all the great amenities, service and space for a super relaxing vacation in Tulum. You won't regret booking here!

Room Tip: Be sure to get a room right on the ocean.
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank JChan33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 14 May 2014
Dear guests,

thank you very much for your nice words about our staff.and Hotel.
It is so nice to know that you had such a pleasant and relaxing time with us.
There is only one correction about the a/c, all our 8 Beach Front and Partial Sea View Rooms have aircon from 7pm -7am, just as published on our website.

Thank you again and we are looking forward to your next visit at Cabañas Tulum.

Your Cabañas Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Pond, Pennsylvania
Level Contributor
114 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 May 2014

We thoroughly enjoyed our stay the end of April 2014 at Cabanas Tulum. The front desk, housekeeping, internet staff, maintenance, security, Ziggy’s restaurant hosts and wait staff, bar staff…everyone was very welcoming and fabulous. Whatever we asked for, whatever anyone could do to help us, they were always there with a smile and voila – it was done. We stayed in Room # 22, beachfront and the view was amazing! To wake up every morning to the waves, sun, ocean breeze, sand and palm trees was beyond what we had hoped it would be. It was very, very hard leaving. Your entire staff is to be commended for their dedication in making Cabanas Tulum a wonderful place to vacation. Ziggy’s Restaurant, which we ate at for breakfasts, lunches and dinners, was beyond our expectations. The food presentation as well as the delicious meals is definitely 5 stars at very reasonable prices. The margaritas are top notched. The dinner entertainment throughout our week was varied and very good. No matter if it was a quiet table for two or a table for 13, your restaurant staff handled our orders with aplomb and they were served hot. This amazed us as your chefs never failed to exceed our expectations. Kudos Ziggy’s!! We did not use the pool as the beautiful, clean beach was mere steps from our front door. Having read most of the reviews on tripadvisor.com about Cabanas Tulum we knew what to expect and we were not disappointed. Our one comment is to keep both of your screen doors closed when you are in the room so you have no tiny visitors come in. We were assured that maintenance was in the process of adjusting all of the screen doors. Don’t worry about the AC running only at night – we put our ceiling fan on high and didn’t even turn on the AC at all. Perhaps in the summer months you would need the AC. We did not. We thank everyone at Cabanas Tulum and Ziggy’s Restaurant. If we ever travel to Tulum again Cabanas Tulum is where we will stay. Gracias!!

Room Tip: Spend a bit more and get an oceanfront room. The views are magnificent!
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
2 Thank MK E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 12 May 2014
Dear guests,

Thank you very much for your your recent stay at Cabañas Tuluml. To read your feedback and your beautiful description of our Beach Hotel and staff made all of us very proud and happy. It was our pleasure having you as our guests and hopefully see you again in the near future.
Gracias

Your Cabañas Tulum Team!
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Cape Town Central, South Africa
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 May 2014

We stayed at Cabanas Tulum recently and the staff were really helpful and welcoming. However, having stayed a many hotels that cater specifically for families, we were surprised that the rooms were not larger and more comfortable. There is not a stick of furniture in the rooms other than the beds - no bedside lights, no table, no chairs - all extremely spartan, it felt like a monks cell! The property is tiny with the rooms really squeezed in. We were in the back row so we didn't feel we were anywhere near the beach.

On the upside, the hotel was really clean, the beach is beautiful, and Ziggys next door where you go for breakfast next door is great.

Room Tip: Try to book a beach front room.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank lucy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 6 May 2014
Dear guests,

Thank you for your comment and nice feedback about our staff.
We are sorry you could not fully enjoy our revamped rooms and amplified bathrooms.
Our guest usually like the design of the rooms which shall emphasize the color of the blue Caribbean sea and the white sandy beaches which are only a few footsteps away from the rooms and which make up the room panorama.
We also wanted to take this opportunity to clarify that Cabañas Tulum is not a Hotel which caters specifically for families with children. We are of course a child friendly property, as of policies children under 5 years do not pay all around the year, in comparison to many other Hotels along Tulum's Beach line which are Adults only.

Thank you and we hope we could clarify this misunderstanding.

Your Cabañas Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2014 via mobile

Stayed at Cabanas Tulum for 3 nights, had an excellent stay. The staff were super friendly and helpful. The rooms were neat and tidy comfy beds. Loved the rainfall shower head in the bathroom. The beach was excellent. Would return again :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 6 May 2014
Dear Guest,

We thank you for your nice comment about our staff and Hotel and are very happy that you and your nice enjoyed your stay at Cabañas Tulum so much.
We hope to be able to welcome you back in then near future.

Thank you

Your Cabañas Tulum Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2014

I am 63 years old and have traveled to many places around the world, and Cabanas Tulum is one of my all-time favorites. Of course the beach is perfectly gorgeous and relaxing, but the hotel is excellent. There are only 16 rooms, so the scale is intimate, and the rooms are very simple and clean. White prevails, and there are no kitchy decorations, no corny nautical themes or attempts to look like a grass hut.
The service is impeccable, and our concierges, Aubrey, Adriana, and Cithlaly, were charming, lovely, and very helpful.
Ziggy's Beach is the restaurant shared by their sister property, Beach Tulum, (an adults only hotel), and the staff there was excellent as well. Breakfast and lunch were very good, but the dinner menu appeared to be ambitious and complicated. We only had appetizers at dinner, so I can't comment on the whole dinner experience.
We were there with our 3.5 year old son, and my experiences taking him into ocean waves for the first time and having him swim on his own in the pool, also for the first time, are among the happiest moments of my life.
We would love to return, and we wish everyone well.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 6 May 2014
Dear Guests,

On behalf of the whole team "Thank You" for your nice feedback.
It makes us very proud to know that you had such a good time and especially appreciated the kindness and friendliness of our staff. We hope to see you again in the near future.
Take care!

Muchas gracias

Your Cabañas Tulum Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 May 2014

My family and I stayed in Cabañas Tulum in the high season of February. We were unable to get a reservation for an entire week (and that was booking early in the previous November) so we stayed four nights here and four nights at another place.

Our standard room was on the second floor. We were at the far end and it felt private. There were wobbly "Lincoln Log" type stairs going up to it, so keep that in mind if you are traveling with smaller children (and also the high balcony). We only used the AC once in the entire week (my husband likes AC, too, so I was surprised that we really didn't need it). The ocean breezes kept our room fresh, and we were in the second line of rooms. That being said, the bathroom got very humid and wet, and that is where the mosquitos tended to gather. Perhaps some sort of ceiling fan for in there would help (or a trap). We opened the bathroom windows to dry the area out, but since we were in close proximity of other rooms´ bathroom windows, we preferred to keep the bathroom windows closed. The beds were comfortable. The floor is solid poured concrete, so there again, if you are traveling with small children, keep that in mind. It was very peaceful at night and we rested well. A few times, we heard music from the neighboring Ana y Jose pool, but it wasn't that bad.

I liked breakfast at Ziggy´s despite the mildly to very slow service (we were on vacation, what was the rush?). We had a choice of fresh juices, coffee, and an item from the menu. There were great eggs and breakfast burritos. The following hotel we stayed at was more luxurious, but the breakfast was the same fruit plate each day, and we quickly missed the variety of Ziggy´s.

The beach is so peaceful and lovely. In my opinion, it is the nicest stretch on all of Tulum. There are shady trees, open areas, and the unforgettable swing set that we all enjoyed.

The staff is super friendly and helpful. We got assistance with renting a car, where to eat, and best times of day to visit certain tourist sites. They seemed genuinely happy and welcoming. My daughter loved the daily towel origami. We will definitely return and I would recommend to others.

Room Tip: Front premium cabañas are right on the beach, but we had to walk directly in front of those terraces...
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  • Stayed February 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank k8em
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review, 6 May 2014
Dear Guests,

On behalf of the whole Team, we thank you for your nice review and for being our guests. We are really happy to read that you had such a pleasurable time at Cabañas Tulum and are looking forward to welcoming you back in the near future.

Best wishes and muchas gracias!

Your CabañasTulum Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cabanas Tulum

Property: Cabanas Tulum
Address: Carretera Tulum-Boca Paila, KM 7 | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#9 Family Hotel in Tulum
#12 On the Beach Hotel in Tulum
#14 Romantic Hotel in Tulum
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Cabanas Tulum 2.5*
Number of rooms: 24
Official Description (provided by the hotel):
Cabanas Tulum Hotel is located on a large stretch of beautiful beach, surrounded by coconut trees, and the turquoise sea. It's the perfect place to relax and reunite with nature. All of our beach front and Rooftop Jacuzzi rooms have breathtaking sea views from the terrace, while our garden view rooms are only a few steps away from the beach. Connecting rooms available on request. Enjoy free breakfast either at our health food restaurant Fresco's or Ziggy's, on site Spa, free bike use. ... more   less 
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Also Known As:
Cabanas Tulum Hotel Tulum
Cabanas Hotel Tulum
Tulum Cabanas Hotel

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