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“Wedding Week Bliss...”
Review of Cabanas Tulum

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Cabanas Tulum
Ranked #12 of 98 Hotels in Tulum
Certificate of Excellence
Reviewed 27 June 2014

We stayed at Cabanas Tulum Christmas 2011 and had an amazing trip: we got engaged here on the beach! Last week (June 2014), we had 35 friends and family from all across the United States meet us back at Cabanas Tulum for our wedding week. I honestly can't sing enough praise for the staff: from the experienced (and the brand new) guys and gals at reception, to our helpful and respectful porters, to the friendly, efficient, and creative housekeepers, to the servers at Ziggy's, to the chef and kitchen staff, to the managers who helped me plan a DREAM wedding from thousands miles away... And made it come true! This is a team of caring professionals who do everything to make your trip a seamless dream. Our guests were so impressed by the friendliness, hugs all around, teary goodbyes... But if you want to be left alone, they will know to do that, too. The rooms are what I call "tropical-rustic eco-beach-chic". Clean, fresh, elegant, simple. The food: fabulous, both daily and the wedding dinner. I wouldn't stay anywhere else in Tulum...

Room Tip: Sea view is obviously best, you step RIGHT onto the beach. But the partial view is a mere 30 steps b...
  • Stayed: June 2014, travelled with family
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2  Thank NevadaCityBeach_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 1 July 2014

We are all so touched by your words and kindness, it was a true bliss sharing this special moment with you and Eric and all your friends and family.
We are so grateful for your wonderful words about our hard-working staff and Hotel service.
We truly hope to see you again for your first anniversary.
Again, congratulations to you and Eric!

Gracias
Your Cabañas Tulum Team!

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229 - 235 of 813 reviews

Reviewed 18 June 2014

My only complaint about Cabanas Tulum is that I couldn't stay longer. My husband and I stayed there for a friend's wedding and found the experience to be just wonderful. The rooms were beautiful, simple, and each had a beachfront deck or porch. The staff was incredibly kind, generous, and helpful. Ziggy's restaurant was delicious and the staff there were equally as wonderful. We had the most joyful, relaxing, and all-around fantastic time. Cabanas Tulum felt very far away from the large, over-done resorts of Cancun. I hope I can return there one day very soon...like tomorrow!

Room Tip: The beach front cabanas are a little more expensive, but worth it--they have a larger porch that is...
  • Stayed: June 2014, travelled with friends
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1  Thank Abby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 19 June 2014

If only you could have stayed longer! It was so nice meeting you. It was our pleasure having you as our guests here at Cabañas Tulum. A big thank you from the whole team and hopefully see you soon again here in paradise.

Gracias

Your Cabañas Tulum Team!

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Reviewed 15 June 2014

My wife, 15 year old son, and I stayed here during Spring Break this year. The hotel's service was outstanding. Our Ziggy's breakfast (included) was just right and so easy. The hotel had a super friendly staff. The beach was great. The hotel was an outstanding value. Our family is really looking forward to returning to Tulum and staying here.

Room Tip: We stayed in the second floor of the second row of units. It was perfect. You can see the beach fr...
  • Stayed: March 2014, travelled with family
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Thank HoustonPlato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 16 June 2014

Thank you for your recent stay at Cabañas Tulum and your kind review! We are happy to hear how much you enjoyed your vacation with your son on our beaches. Thank you also for the photos you shared here with other travelers. We are looking forward to your next visit with the entire family.


Muchas Gracias

Your Cabañas Tulum Team!

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Reviewed 14 June 2014

Perfect location, tasty food, attentive staff. We visited Tulum for my girlfriend's birthday looking for the ideal beach vacation. We didnt want the inpersonal hotels and raucous crowds of Cancun. Cabanas Tulum exceeded our expectations. Not only is the crystal clear water and white sand steps away from any room in the hotel, the hotel bar serves great food and drinks, and the staff is available 24 hr. From that first morning " Hola Como estas?" from the concierge to the servers improvising to your specific tastes to the bell hops being available at 3 am to go that extra mile, the staff were all very personable and enthusiastic about what they do. The staff at Cabanas Tulum created a relaxed, friendly atmosphere that brings meaning to the phrase " no worries...".

Room Tip: Bring a cooler, ice is available but there is no fridge in the room. Rent bikes to see the ruins...
  • Stayed: June 2014, travelled as a couple
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4  Thank KNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 16 June 2014

Thank you very much for your nice comment about our staff and Hotel. We are very happy that you enjoyed your stay at Cabañas Tulum so much. We hope to be able to welcome you back in the near future.

Gracias

Your Cabañas Tulum Team!

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Reviewed 5 June 2014

I have traveled to Tulum over a dozen times in the past 15 years and always enjoyed staying at Cabanas Tulum due to Carlos and his family who own the establishment. When I returned this year, after being away for 3 years, I found the establishment under new management. Several changes have been made, not the least of which is the hotel has been separated into two separate hotels and the restaurant has been expanded. The rooms which were once considered "non-beach front" are now the only rooms left under the name of Cabanas Tulum and are now touted as "beach front" accommodations. I find the 300% increase in cost per night is not justified with the slight updates that have been made to the units. There are still no phones, televisions, hair dryers, mini-fridges or other conveniences available, yet the rooms are more expensive that most all-inclusive establishments. While the hotel service was excellent and the restaurant was exceptionally staffed and served excellent meals, I will not be returning to stay at Cabanas Tulum, as unfortunately, progress and greed have ruined the ambiance and personal touches of a long time favorite get-away.

  • Stayed: March 2014, travelled with family
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5  Thank Grandma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 11 June 2014

Thank you for taking the time to review our hotel and for appreciating the efforts of our staff, we usually share this comments with them for feedback. Regarding the observation of your overall experience at our hotel due to the changes, we would like to point out that in recent years many things have changed in Tulum itself as a destination, most of them for the better. Being Cabañas Tulum the oldest property in Tulum, it has experienced all this transformation, especially since we took it in operation in 2009, which was a challenging year for the whole travel industry in Mexico. Since then, we have been working tirelessly to make many improvements to provide the best comfort and exceptional service in a beautiful and relaxing atmosphere for each and every person who stays with us.

Cabañas Tulum is a small and intimate hotel with 16 revamped units, 8 beachfront, just 4 steps from the sand and 8 partial sea view rooms (approximately 15 meters from the sand) as stated on our website. You mentioned that within more than four years there have been only slight changes which do not justify the room-pricing. This is why we would like to draw attention that in the last years the Hotel and property has been completely renovated including reception and parking area, a brand new deck and pool area as well as an observation point that overlooks the jungle. Moreover, all 16 rooms have been renovated, we have doubled the size of the bathrooms and implemented 24 hours power, air-conditioning from 7pm-7am, free internet and a whole breakfast and introduced the use of eco-friendly products for amenities.

Finally, what really makes us unique, we believe, is the warm atmosphere we have been creating thanks to our exceptional team, who not only cares for our guests well-being but goes out of their way to make every Guest experience memorable and unique.
We are happy you could appreciated the excellent and welcoming service of our Hotel and Restaurant staff, despite your comments about the progress and changes of the property.
Thank you again for your time and opinion.

Your Cabañas Tulum Team!

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Reviewed 3 June 2014

Amazing, amazing, amazing!! Small hotel, right on the beach, Ziggy's breakfast included (from the menu!! not just a couple of limited choices), amazing super friendly staff, clean beach towels provided daily, and so much more! We stayed at one of the beach front cabanas, which have amazing views both from a small terrace in the front as well as from within the room itself. Waking up to the sounds of waves, the wind, and to the most beautiful views was priceless! The added bonus of having an AC is great, even though, with the breeze, we didn't really need to use it. Loved our stay here and will definitely stay here again on our next visit to Tulum. Cabanas Tulum is a gem!!!

  • Stayed: May 2014, travelled with friends
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2  Thank Lela445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 4 June 2014

Thank you so much for your amazing review.
It makes us really proud to know that we met your expectations and that you had such a wonderful experience at our Beach Hotel. We truly believe that excellent service, comfortable amenities and a great beach in front of your room makes the best recipe for a perfect vacation.
Thank you again for sharing this review and hopefully see you again in the future.

Muchas gracias
Your Cabañas Tulum Team!

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Reviewed 30 May 2014

Everything down to the smallest detail is great. Lovely clean rooms, gorgeous beach, fabulous food(lots of fish and shrimp),delightful staff, peaceful and quiet. We'll be back any chance we get. 0cean breeze was delightful.

Room Tip: All cabanas have their particular advantages, we loved the ocean front locations. Single ladies find...
  • Stayed: May 2014, travelled as a couple
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1  Thank Julirta J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this reviewResponded 4 June 2014

Wow! Thank you for your kind words about your recent stay at Cabañas Tulum. We are over the moon to hear you had such a fabulous time with us! It was our pleasure having you as our guests and we hope to see you again in the near future.

Muchas gracias
Your Cabañas Tulum Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cabanas Tulum

Address: Carretera Tulum-Boca Paila, KM 7 | Zona Hotelera, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#9 Family Hotel in Tulum
#10 On the Beach Hotel in Tulum
#14 Romantic Hotel in Tulum
Price Range: £185 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cabanas Tulum 2.5*
Number of rooms: 24
Official Description (provided by the hotel):
Cabanas Tulum Hotel is located on a large stretch of beautiful beach, surrounded by coconut trees, and the turquoise sea. It's the perfect place to relax and reunite with nature. All of our beach front and Rooftop Jacuzzi rooms have breathtaking sea views from the terrace, while our garden view rooms are only a few steps away from the beach. Connecting rooms available on request. Enjoy free breakfast either at our health food restaurant Fresco's or Ziggy's, on site Spa, free bike use. ... more   less 
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Also Known As:
Cabanas Tulum Hotel Tulum
Cabanas Hotel Tulum
Tulum Cabanas Hotel

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