The hotel is set in a beautiful location right at the beach. Unfortunately there are larger rocks in the water. So especially when it's windy and therefore the sea a bit wilder you will want to venture out to the right or left to not get hurt on the rocks.
The entire grounds of the hotel, beach side and jungle side are beautiful and well maintained. We stayed on the jungle side for the first nights, then went away for the weekend and stayed on the beach side for another three nights upon our return.
The cabanas on the jungle side were pretty but we were right next to a noisy generator. Also, the bathroom does not give you much privacy since it only has a half wall (approx. 2 m). Also the sheets had (what looked like blood) stains and the mosquito net was filthy.
The cabana on the beach side though was very pretty but I don't understand why the sink needs to be in the bedroom next to the bed and not in the rather spacious bathroom. We also found the bathroom very smelly and the water temperature inconsistent. Water pressure from the sink was next to nothing.
Overall we found the hotel and restaurant very Italian for being in Mexico. If I want to eat Italian food, drink Italian water or (very poor) Italian wine and hear constant Italian babble from the cold service staff and owner I go to Italy, not to Mexico.
Breakfast was also an issue since there were only 8 tables for 16 cabanas. Once we nearly had to go without breakfast since we were due to be picked up for a tour at 9. Breakfast isn't good (dry bread, little variety…), hectic and chaotic. If there wasn't that fantastic view in the morning it sure wouldn't be a good start to the day.
We had dinner at the restaurant once and it was good. However, you better ask for the prices since they are not stated on the menu (chalk board outside the restaurant….). I presume the basic chalk board it is to indicate a constantly changing menu but we noticed next to no change whatsoever during our time there.
Then of course the whole cash or paypal payment is an issue. We heard other customers complain about it as well. You don't want to be running around with big bundles of cash when abroad. Funny thing is: there is a card machine right there but it is only used for the restaurant part.
What really angered us is that I had specifically asked weeks before if we can leave one suitcase at the hotel for when we go away for the weekend. I had email confirmation from Paola, the manager or owner, that it is no problem. On the night before we left we wanted to find out where we can leave that suitcase. We asked one of the service staff who thought that it is not possible but wanted to speak to Paola who, as we then found out, was the one who is as usual sitting in the corner of the restaurant. Even though we sat just outside no one bothered to come out and give us feedback. After over an hour and ready to leave we went over and were told by the service staff that we can not leave our suitcase there. That Paula sat right there and didn't even look up. After addressing Paola direct she just said that there is no secure place within the hotel to put the suitcase. We were speechless. After some more discussion Paola finally agreed to look into it again and we should come back in an hour. We finally were able to leave the suitcase at the hotel (otherwise it would have cost us about $60 on extra flight charges!).
Upon return and moving in to our beach cabana we asked if they could bring the suitcase to us. After half an hour and being desperate for some fresh clothes my husband went to the restaurant to ask again. After another half hour my husband went to find the nice Mexican security guy who then dug out the suitcase in an open building right at the busy road. The only security was that they had thrown lots of stuff on it to hide it from sight.
We had also asked the staff if they can help get us a taxi for 6.30 AM on the morning we went away for the weekend, which they said they would do. Of course there was no taxi there. Luckily after standing by the road side for a while we managed to find a taxi and did not miss our bus to Cancun and therefore flight to Oaxaca…..
- Official Description (provided by the hotel):
- Little hotel beachfront ... more less
- Reservation Options:
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- Also Known As:
- Tulum Hemingway Romantic Cabanas Hotel Tulum
- Tulum Hemingway Eco Hotel