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“Pretty but very Italian for being in Mexico....”

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Tulum Hemingway Romantic Cabanas
Ranked #40 of 93 Tulum B&B and Inns
Certificate of Excellence
Reviewed 9 April 2013

The hotel is set in a beautiful location right at the beach. Unfortunately there are larger rocks in the water. So especially when it's windy and therefore the sea a bit wilder you will want to venture out to the right or left to not get hurt on the rocks.
The entire grounds of the hotel, beach side and jungle side are beautiful and well maintained. We stayed on the jungle side for the first nights, then went away for the weekend and stayed on the beach side for another three nights upon our return.
The cabanas on the jungle side were pretty but we were right next to a noisy generator. Also, the bathroom does not give you much privacy since it only has a half wall (approx. 2 m). Also the sheets had (what looked like blood) stains and the mosquito net was filthy.

The cabana on the beach side though was very pretty but I don't understand why the sink needs to be in the bedroom next to the bed and not in the rather spacious bathroom. We also found the bathroom very smelly and the water temperature inconsistent. Water pressure from the sink was next to nothing.

Overall we found the hotel and restaurant very Italian for being in Mexico. If I want to eat Italian food, drink Italian water or (very poor) Italian wine and hear constant Italian babble from the cold service staff and owner I go to Italy, not to Mexico.

Breakfast was also an issue since there were only 8 tables for 16 cabanas. Once we nearly had to go without breakfast since we were due to be picked up for a tour at 9. Breakfast isn't good (dry bread, little variety…), hectic and chaotic. If there wasn't that fantastic view in the morning it sure wouldn't be a good start to the day.

We had dinner at the restaurant once and it was good. However, you better ask for the prices since they are not stated on the menu (chalk board outside the restaurant….). I presume the basic chalk board it is to indicate a constantly changing menu but we noticed next to no change whatsoever during our time there.

Then of course the whole cash or paypal payment is an issue. We heard other customers complain about it as well. You don't want to be running around with big bundles of cash when abroad. Funny thing is: there is a card machine right there but it is only used for the restaurant part.

What really angered us is that I had specifically asked weeks before if we can leave one suitcase at the hotel for when we go away for the weekend. I had email confirmation from Paola, the manager or owner, that it is no problem. On the night before we left we wanted to find out where we can leave that suitcase. We asked one of the service staff who thought that it is not possible but wanted to speak to Paola who, as we then found out, was the one who is as usual sitting in the corner of the restaurant. Even though we sat just outside no one bothered to come out and give us feedback. After over an hour and ready to leave we went over and were told by the service staff that we can not leave our suitcase there. That Paula sat right there and didn't even look up. After addressing Paola direct she just said that there is no secure place within the hotel to put the suitcase. We were speechless. After some more discussion Paola finally agreed to look into it again and we should come back in an hour. We finally were able to leave the suitcase at the hotel (otherwise it would have cost us about $60 on extra flight charges!).
Upon return and moving in to our beach cabana we asked if they could bring the suitcase to us. After half an hour and being desperate for some fresh clothes my husband went to the restaurant to ask again. After another half hour my husband went to find the nice Mexican security guy who then dug out the suitcase in an open building right at the busy road. The only security was that they had thrown lots of stuff on it to hide it from sight.
We had also asked the staff if they can help get us a taxi for 6.30 AM on the morning we went away for the weekend, which they said they would do. Of course there was no taxi there. Luckily after standing by the road side for a while we managed to find a taxi and did not miss our bus to Cancun and therefore flight to Oaxaca…..

  • Stayed: March 2013, travelled as a couple
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1  Thank northerndelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 67 of 275 reviews

Reviewed 7 April 2013

The place is really wonderful, it has a great beach and cool rustic architecture. The food was outstanding and so was the service. The hotel has marvelous cabana for the bar and restaurant. you can appreciate that they went though a creative process when designing the hotel. Be careful when ordering your food to make sure what the prices are.

Room Tip: When eating or dinning at the restaurant ask for the menu and check the prices before ordering to av...
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  • Stayed: April 2013, travelled with family
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1  Thank urviserv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

I so want to give this property a high mark review. The beach is pristine exquisite; the food is expensive but fabulous; the beach lounge beds appeared to be the best of any hotel. The staff was pleasant. BUT, our cabana (aqua) was not even located at the Hemingway Romantic (which we booked) but across the street at the Hemingway Jungle! Worse yet, the cabana was @ 30 feet from the very noisy street traffic...not my idea of a romantic getaway. Garbage trucks, water tankers, whining motor cycles, and cars traveled the road 24 hours a day. The entrance to the cabana had an off and on strong septic smell. The good sized room had only a king sized bed squeezed into the corner directly across from the glass room door facing the street. The toilet was in full view from the bed (glass door on the bathroom) at all times. There were no chairs in the bedroom but lots of concrete floor space. Only one chair was on the concrete patio outside the cabana. The marginally comfortable mattress had no pad on it, just a sheet. We had booked for two nights but wanted to leave the morning after only 2 hours of restless sleep the first night. Unfortunately, this hotel would have charged us anyway so we stayed. Also, this hotel charges a premium for payment in MX pesos (which was all we had) vs payment in US dollars. We also tried to book the advertised massage. We were unable to do so, as no therapist ever appeared during our 3 days...management seemed unconcerned. When we checked out, even after giving a tip for the service people, we were never asked if we'd enjoyed our stay ( we were always very cheery to the staff) nor were we given any encouragement to come back...very bizarre. The only "romantic" part of this hotel might be if you book Estrella, Boa or Jaguare cabanas located beachside. Otherwise, there are lots of other cabana type hotels on the same strip of beach...

Room Tip: If you want any sense of a beach getaway, make sure your cabana is not across the street in the Jung...
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  • Stayed: April 2013, travelled as a couple
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6  Thank EMTLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

Hemingway’s is sited on the coast road towards Punta Allen, about 4Km from Tulum. The road is lined with numerous holiday complexes and the occasional private villa – but all are very small, low-key, no more than two-storey - and very cool – it’s full of backpackers and is very casual and relaxed. If you don't want to eat or drink at Hemingway’s there are plenty of other choices within a short stroll.
The cabana complex comprises a dozen or so cabins in the sand, set back from the beach, clustered around a reception/dining cabana. The décor is simple and very pretty, with mosquito nets over the beds and an en suite bathroom with a shower. There is a ceiling fan to keep you cool. The curtains are not very efficient at keeping the dawn, so be prepared for an early rise, or take an eye-mask. But the sunrises can be spectacular and the beach is, quite simply, the most beautiful stretch on the coast, with large beds provided for you to relax on. The sand is like icing sugar as you walk to the small rocky headland to sit and watch the pelicans fish.
The staff are wonderful, but you are in mañana -land, so don't expect lightning-quick service its all a bit quaintly chaotic and back-to-basics. Chill out and enjoy it. The food is excellent and you truly feel pampered. And if you want more of that, there’s a massage centre on the site. There is only electricity from 4pm to 4am with limited power, so forget your hair-dryer. And your shoes – and your shirt – you are on holiday, after all.

Room Tip: We understand there may be some cabanas on the other side of the road – check when you book – you do...
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  • Stayed: March 2013, travelled as a couple
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Thank Trevor_Sandrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

Amazing location near the beach and beautifully decorated cabanas, very romantic. It were fully relaxed and wished we could stay much longer than 3 nights. Breakfasts changed everyday and the food was high quality.
The booking team could be a bit better organised, but overall I highly recommend this place. The waiter is extremely sweet and takes care of everybody extremely well even when he is overloaded with work.
Good memories for us, we would definitely go back!

  • Stayed: March 2013, travelled as a couple
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Thank fcarouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

Rustic cabins on a 10km fantastic beach, hot showers and power is now only off for a couple of hours in the afternoons. There is a small restaurant/bar overlooking the beach with a limited but good menu - especially their pasta. There are many small hotels on this stretch and a narrow road connects them all and, in the case of Hemingway, divides the property with the Romantic cabins on the ocean side and the Jungle cabins across the road. I would definitely suggest paying the extra for the beach side. A limited breakfast is included with the room rate but unfortunately the small restaurant cannot accommodate all the guests. More often than not we had long waits to get a table, so ventured next door (south) and paid for nice meals.
A new large supermarket has opened on the approach road to the beach making it easy to pick up food and other items you might need.

  • Stayed: February 2013, travelled as a couple
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Thank Habari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2013

We stayed one night at Hemingway and were glad it wasn't loger. Simple, not well cleaned cabana with a really small queen bed, the sheets and pillows felt and smelled damp. Did not sleep well! Breakfast was pretty poor, the staff was friendly but very confused. Check in was at 3.00 but the room wasnt ready until 5.00. Prices are ok by Tulum standards, but we stayed at Posada Lamar just three minutes down the beach for the same price, and that is much nicer. Would not recommend Hemingway.

Room Tip: The rooms on the "jungle side" appear to be nicer w bigger beds.
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  • Stayed: February 2013, travelled as a couple
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Thank maja1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tulum Hemingway Romantic Cabanas

Address: Carretera Boca Paila km 5.5 | Zona Costera, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #40 of 93 B&Bs / Inns in Tulum
Price Range: £118 - £291 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Little hotel beachfront ... more   less 
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Also Known As:
Tulum Hemingway Romantic Cabanas Hotel Tulum
Tulum Hemingway Eco Hotel

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