This is a very beautiful property with lots of potential, however it isn't being cared for or managed professionally. We had several major issues during our stay and can't recommend Casa Madonna until they address them.
Beautiful landscaping, pool, finishes and a well equipped kitchen
* Major appliances were not functioning including the washer/dryer and dish washer. These appliances are advertised in the listing as being available. No advance notification was made and no attempt was made to fix these during our stay
* Major mold/mildew in one of the downstairs bedrooms. The smell was so strong that the bedroom was completely uninhabitable. Even after airing out the room and laundering the bedding, the smell was unbearable. One of our guests was forced to sleep on the futon for the duration of our trip
* Stale cigarette smell in the upstairs master bedroom. Despite this property being advertised as non-smoking, the upstairs had a noticeable stale cigarette odor. The smell clung to all of our clothes and required us to launder all of our clothing. This was made more difficult in the absence of a functional washer and dryer
We've spoke with the owner multiple times regarding these issues and have been met with significant resistance about the validity of our issues. After a week of back and forth, we feel compelled to warn other folks about the major issues with this property.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||People with disabilities|
|Older travelers||Families with young children|
|Large groups||People with pets|