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“Hotel El Paraiso Tulum - worst value in the Caribbean”
Review of El Paraiso Tulum

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El Paraiso Tulum
Ranked #15 of 82 Tulum B&B and Inns
Certificate of Excellence
New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel El Paraiso Tulum - worst value in the Caribbean”
Reviewed 3 April 2010

We stayed 4 days at Hotel El Paraiso Tulum, located at a marvellous beach but the rooms have the view on the parking lot. Looks like any motel in America. The staff is not available after 19:00, we were left alone with a Columbian partying gang. Compared to the other cabanas next door it is completely overpriced, in our case 30% went to the agency MEXICAN CARIBBEAN without they doing anything. Breakfast is lousy considering the price, no fresh juice, no hot milk, no variety, no salt.... If you go to Tulum, pick one of the neighbouring hotels, the beaches are public, you choose the one you want to go to.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peter_NY_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
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UK
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 January 2010

There´s not much point coming to Tulum if you do not stay on the beach so we opted for El Paraiso. The prices here are quite expensive, $100 USD for a Cabana sleeping two but then you are right on an amazing beach and the accommodation is new, clean and comfortable. Am not sure that you would find anything else much cheaper in this bracket so I would say in all it was worth the money, the only downside being that breakfast does not start until 9am. Get up early for the sunrise views, the fare to the Ruins is 70 Pesos and to the bus station 45. Loads of inexpensive restaurants along Avenue Tulum, a five minute drive from the beach.

Stayed January 2010, travelled as a couple
Helpful?
Thank RICHAUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 9 January 2010

The beach here is gorgeous. We rented a bed and table/chairs for 150 pesos for a relaxing afternoon. The waitstaff was timely and friendly but the food was horrible! Our shrimp hamburger consisted of 5 whole peeled shrimp with melted cheese on a cheap bun. Our fish tacos were cold and has no flavor.

Come here for the beach but don't get food. There's probably places just as nice - we just didn't have time to check out other beach clubs.

Stayed January 2010, travelled as a couple
Helpful?
Thank laewagne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 December 2009

Perfect spot right on the beach! Only 500 metres walk on the beach from Tulum Maya ruins>

Stayed December 2009, travelled as a couple
Helpful?
Thank MaartenSchafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallinn, Estonia
Level Contributor
73 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 21 September 2009

In El Paraiso we paid for the night 2 times as much as anywhere else in Mexico (including the capital and Acapulco). So why we stayed there for 3 nights? The beach and the location near the ruins.
The rooms were quite big with 2 large beds and we did not have any problems with the toilet paper as the previous commentators did :) Instead we spent one night without electricity. The management provided us with candles and we had the most romantic night of the whole trip. Yes, it was a problem but it was not a problem for us.
The biggest plus for El Paraiso is the beach. Pure white sand and crystal clear turqoise water. The beach (sand) starts the moment you step out your room (do not be misunderstood - none of the hotel rooms has a sea view). We managed to get by a good 1,5 days without using any shoes/slippers etc. We ate in the restaurants down the beach (sandy floors) and spent the rest of the time snorkeling/sunbathing/walking along the beach/taking pictures. There are 12 km of hotels along the shoreline of Tulum but most of them have very small beaches or no beaches at all (due to the rocky shoreline). The best (wide and sandy) beach starts from the ruins and stretches couple of kilometres. And if you stay in El Paraiso you are right next to that beach. That is why the price is high.
Cons: Pricey, no restaurant (just a bar with high prices), staff a bit slow
Pros: beach, large rooms, near the ruins (you can walk there along the beach) and again - the beach.
Would we stay there again? Probably. We would look around in the same area. If there is nothing that costs considerably less (no nothing cabanas are not a choice for us) then we would definitely cough up the 100US$ for one of the most beautiful beaches in the world.

  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EstTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2009

Do not stay at this “hotel/motel”. It is a complete dump!!!
• We had regular luggage with wheels, and this entire place is all sand…not fun lugging it up and down hills of sand
• The “reception” area was closed off with yellow caution tape, as well as some of the rooms (by the way, there are only about six rooms). The entire hotel had caution tape all over the place (like it has been closed down)…including the bar on the beach (we’ll get to the bar later). Anyway, there is a reception window, which is only open from 7 a.m. to 5 p.m. well, out last night there there was no water and we had to leave by 7:30 to catch the bus…I waiting until 7:30 to see about the water and return our room key, and the reception area never opened.
• The rooms are next to an alley, we did not feel safe and there are metal bars around both the front and back windows. The beds are very uncomfortable and ran out of toilet paper more than once.
• They also do not allow you to bring in any food or water, yet they do not have any for you to purchase outside of the beach bar hours. The service and attention sucks! The people at the reception are not very nice or accommodating.
• The beach is the only good thing…they have palapas, lawn chairs and beds (yes, actual beds) on the4 beach for people to rent. Even the guests at the hotel need to rent towel and the bed…we just got the towel from our room and sat in the regular lawn chair. Then, not 10 minutes after having sat down, someone came up to us and asked us to pay for sitting in the chair…luckily that was the only thing that guests were given, was a free chair to sit in.
• I have stayed in hostels that are better than this and for $20 a night (at most), not $100+….not worth the money. Just stay elsewhere and go to their beach for the day, rent a lounge chair or bed and take your own towel.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Akathriner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 March 2009

We stayed at El Paraiso during our Tulum visit for 4 nights. The beach is absolutely over the top with white sands, turquoise water, gentle breezes, international flair of travellers, music and beach massages (divine for $35 bucks!) The rooms are the sparse, typical Mexican rooms......adequate, which was just fine for me. They were clean, spacious and in our case, air conditioned as my college roomie had to have air conditioning....air conditioning is an optional item in Tulum, so check your tolerance level before you book.

I would recommend El Paraiso if you are there for the beach...it's the best! Pricing was $90ish per night for us......

  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank funinlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Paraiso Tulum

Property: El Paraiso Tulum
Address: Carretera Boca Paila Mz 3 Lote 2, Tulum 77781, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #15 of 82 B&Bs / Inns in Tulum
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Paraiso Tulum 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
"Paradise is like exactly where you are right now…only much, much better" Laurie Anderson At El Paraiso Hotel we take great pride in the untouched nature of Tulum. We have therefore created a small hotel in harmony with nature without waiving the comfort of modern living.Our vast pristine white sandy beach and the calm crystal-clear waters invite to stress free beach days, water activities and romantic walks along the shore line. Cool off with a refreshing young coconut picked from one of our innumerable palm trees, take up diving or kite surfing, or just be, and let all your worries disappear while you relax in the shade of an umbrella.Explore the natural wonders and archeological sites of Tulum. One of the best preserved Mayan ruin is just around the corner from El Paraiso Hotel. The ruins set at the top of lime stone cliffs overlooking the waters offer visitors spectacular views.The Sian Kaan Biosphere, cenotes and caves hidden deep within the jungle, as well as national parks can all be found within short distance from our hotel. Add to this the second largest Reef in the world just off shore and the abundant marine life of the Caribbean, which has made Tulum and important and extraordinary location for all types of water sports.After a day at the beach or discovering the surrounding areas, El Paraiso Hotel is a place to relax, unwind and disconnect from the busy days of the normal life. Pamper yourself to a massage from our Spa services right on the beach with the waves of the ocean as the only sound, or revive the ancient Mayan tradition of worshipping the sunset joining us in our sunset yoga on the beach. ... more   less 
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