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“Wonderful trip”

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Om Tulum Hotel Cabanas and Beach Club
Ranked #60 of 95 Hotels in Tulum
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful trip”
Reviewed 5 August 2013

We had the best time at Om Tulum. We have spent a lot of time in Tulum but this was by far the best. Om is the perfect hotel to relax and eat delicious sea food. Om is a clean place, everyone is really nice they make you feel like home.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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403 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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Sao Paulo, SP
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2013

The rustic hotel is in a very narrow lot between the road and the lovely white sand beach. We had booked 4 rooms for our family group of 13, ranging from 11 to 80 years of age. The first sign of trouble was when one of the 4 rooms they gave us had a very strong moldy smell (that they tried to cover up with incense) and the promised air condititioner didn't work - which was a particular concern given the mid-30s temperatures we had been experiencing in our travels from Merida to Chichen Itza to Tulum. Since this room was not habitable and there were no other rooms available, 6 of us had to squeeze into one room for the night. The manager was not helpful, first insisting the air conditioner was working properly when it was in fact blowing ambient temperature air, then threatening to evict us if we didn't pay up for the three days we had booked, even though he was unable to provide four suitable rooms.

Other problems included water supply failure in two of the rooms in the evening, and the water that did come was salty, so much so that one of my boys complained about having to take a shower in sea water. We know when we booked the hotel that the air conditioning wasn't available all night, but when it was turned off at around 5 am the electricity also went off for a while, which meant even the ceiling fan didn't work, so most of our group woke up because of the heat. Also a sign at the hotel entrance said we couldn't bring food or beverages of any kind into the hotel. We decided to change hotels after one night, which meant a wasted day of our vacation dealing with a rude manager and a search for alternative accomodations. Sadly I didn't even set foot on the white powder sand beach.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
omtulum, Owner at Om Tulum Hotel Cabanas and Beach Club, responded to this review, 3 August 2013
We really sorry that you feel that way, but the problem is when people book an hotel before read about the city...........Tulum is an ecological place and 100% self sustaining so is not regular electricity thats why air conditioner is not as powerful as you required , and for the same reason only 5% of the hotels in Tulum have AC and this ones charge 200% more then us, electricity works from 12 pm to 3 am and we do advise that in all the emails we send to our guest before they book and also in our confirmation , but this is in ALL Tulum área, some hotels just have electricity from 7pm to 1am, we always give this information to everybody but some people decided not to read the information and thats why they get surprised when they check in.
Water is from our own well and this is something wonderfull for skin, actually a lot of people pay for spa treatments with this kind of wáter, but not everybody knows about this so is hard to aprecciate.
Our name is Om Tulm cabañas and beach club........if you check on Wikipedia, cabañas means :a simple house typically located in semi-rural área. We do ask for full payment on the moment of check inn but this is also advice on the confirmation page and we send this before you arrive so you can be prepared and it is very usual in may hotels all over the world.

We do have incense in all the rooms but this is for people who like to meditate , Tulum is a very spiritual place and we really sorry you did not aprecciate this, but we know this place is not for everybody.................
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horning, Denmark
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 July 2013

Just stayed there for 3 nights... The whole family loved it. Sitting in the restaurant overlooking the turquoise sea is just the best. The food is nice too. The prices are higher than in the rest of the places we've been to in Mexico so far, but that's the pricerange in all Tulum. We went looking for seaturtles at night laying their eggs.. Magic!

  • Stayed June 2013, travelled with family
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Helpful?
Thank mette l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunnyside, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2013

We didn't stay here but we went to the restaurant and it was SUPERB. We ended up getting a whole sea bass cooked for us. We went to check out which fish we wanted, which were all fresh and caught that same day. For about $50 for 2 of us, we had a HUGE fish with rice, salad, and veggies. The waitstaff was so nice here as well and brought out drinks to us the entire time we were outside on the beach. This chef should win Top Chef. I cannot stop thinking about this restaurant! We had a late lunch around 4pm and were literally full until about 10pm at night. I've never had such an amazing meal before. Must check out!!

  • Stayed May 2013, travelled as a couple
    • Location
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Helpful?
Thank SamSho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2013

After the buzz of Cancun, we breathed a sigh of relief as we approached the reception, and saw the view of the pristine beach, azure sea and palm trees. The cabanas are primitive, but that was part of the appeal for us. The food is excellent and the staff are friendly. Tulum is nearby and a 10 minute taxi ride. Taxis are easy to flag down. There is no mini-fridge in the cabanas.

Room Tip: If you have any mobility problems, make sure you inform the hotel, so that you get a ground floor ca...
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  • Stayed April 2013, travelled as a couple
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Helpful?
Thank ljbb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2013

The management and most staff were very rude, I thought to write this for future travelers. I stayed here 2 years ago, very romantic, quaint and reasonable price, and the restaurant and hotel staff were very nice. This recent trip in Feb, there was one waiter that was nice the rest were very rude. Another guest was trying to find another place to stay for the same reason. I do not recommend this place. the plus is a great location.

  • Stayed February 2013, travelled with friends
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Helpful?
2 Thank bob j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 April 2013

We stayed at Om in September last year. We were celebrating our 25th wedding anniversary and wanted to stay somewhere romantic, quiet and beautiful - we couldn't have chosen anywhere better. The accommodation is basic but that's what makes this place so special. It's simplicity is in keeping with it's surroundings.

The staff are friendly and we had relaxed and excellent service. My husband organised flowers and champagne for our arrival and it was all presented beautifully in our room. A real treat was helping hatching turtles into the sea on our first night there - a big 'thank you' to Freddie for making sure we were part of that. We decided we would like lobster for lunch on our anniversary It arrived fresh by fishing boat about an hour before lunch - can't get better than that.

The location is magical and I feel so lucky to have been there.

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
1 Thank ellesmere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Om Tulum Hotel Cabanas and Beach Club

Property: Om Tulum Hotel Cabanas and Beach Club
Address: Carretera Tulum-Punta Alen, KM. 9.5, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #60 of 95 Hotels in Tulum
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Om Tulum Hotel Cabanas and Beach Club 3*
Number of rooms: 9
Official Description (provided by the hotel):
The Om Tulum Hotel Cabanas and Beach Club in Tulum, Quintana Roo, Mexico is born from this eternal philosophy. It takes light, water, stone, and wood to create a verdant oasis where you can find harmony. Stroll along the stone pathways or landscaped gardens in the warm sunlight. Lounge in a hammock under coconut trees. Embrace the vastness of the Caribbean Sea as you curl up your toes in the fine sand. Bask in the romantic aura of a nature-inspired cabana. Please Note:* This property is on Tulum beach, about 5 km from Tulum downtown.* Parking is available free of charge in our private lot across the street.* The receptionist is on duty from 8 am until 11 pm* If checking-in after 11:00 PM you will need to make arrangements ahead of time.* Electricity runs from 8 am until 12 midnight, with intermittent breaks for generator maintenance. * There are no electrical outlets in guest rooms.Check-in: 3:00 PM Check-out: 11:00 am. ... more   less 
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