We were disappointed in everything but the location of this hotel. We stayed at four hotels/inns across an 8 day trip and this was the bad apple of the bunch. Had it been cheap, it would have been understandable - but it was not at all cheap.
We paid over $200 US for a very hot room & unimpressive room (room 8) immediately behind the concrete front restaurant-reception - billed as having ocean views but having a slight glimpse out to the side. When they are cooking in the kitchen, smoke ends up coming into your room if it's a little windy (you can't shut the windows unless you want to expire into the heat).
One ceiling fan the only way to keep cool (a previous hotel without A.C also provided a small fan for bedside table - makes all the difference to sleeping).
Ate lunch at the restaurant first day - food was unimpressive (there's lots of great spots to eat nearby that were a LOT better) and the wine served by glass had been open a while and was off -when this was pointed out it wasn't replaced and we were still charge for the undrinkable stuff.
The management were generally unfriendly, unlike other places we stayed in Mexico.
Beach setting is lovely - when you're actually ON the beach - but I wouldn't recommend staying here unless you pay a LOT less.
- Official Description (provided by the hotel):
- The Om Tulum Hotel Cabanas and Beach Club in Tulum, Quintana Roo, Mexico is born from this eternal philosophy. It takes light, water, stone, and wood to create a verdant oasis where you can find harmony. Stroll along the stone pathways or landscaped gardens in the warm sunlight. Lounge in a hammock under coconut trees. Embrace the vastness of the Caribbean Sea as you curl up your toes in the fine sand. Bask in the romantic aura of a nature-inspired cabana. Please Note:* This property is on Tulum beach, about 5 km from Tulum downtown.* Parking is available free of charge in our private lot across the street.* The receptionist is on duty from 8 am until 11 pm* If checking-in after 11:00 PM you will need to make arrangements ahead of time.* Electricity runs from 8 am until 12 midnight, with intermittent breaks for generator maintenance. * There are no electrical outlets in guest rooms.Check-in: 3:00 PM Check-out: 11:00 am. ... more less
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