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“Spa Changing Prices”

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Westin Riverfront Resort & Spa
Ranked #3 of 7 Hotels in Avon
Certificate of Excellence
GreenLeadersBronze level
Aspen, Colorado
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Spa Changing Prices”
3 of 5 bubbles Reviewed 5 March 2014

I spoke with spa attendant and she said cuts start at $65 and go up base on the length and detail needed. This was fine and understandable but it ended being $90, where the hair stylist said her prices for cuts start at $85 always because she is a contracted stylist. This is bait and switch, because the spa attendant knew who she booked me with and could have pre warned me the minimum price for this specific one, since I did not ask for one over the other. With tip I ended paying double what I expected going into the salon.

  • Stayed February 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank NK596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 15 March 2014
We sincerely apologize that any price variation was not clearly communicated to you. Salons often have price differences based on the experience of their stylists on staff. Our current stylists each have 25+ years of experience. We will work to immediately improve our communication regarding these price changes.
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1,051 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 March 2014

The Beaver Creek Westin is beautiful, but my customer service experience was just shattered. I booked my flight wrong, and am leaving a day earlier than expected. I went to the hotel front desk at 11AM, and was told I'd get a call (never did). Three hours later, I went back to the front desk, (keep in mind with more than 24 hours notice) to see if they will let me out of my last night stay, and they said, "no, it must be 30 days out. That is policy". I've spent major $$$ this week (and at their property in St.Maarten this year), and one night here is $699. They won't budge. I've been in customer service along time, and "there is nothing we can do" is not a good answer. I asked for a call from the manager, and she said I'd get a call again. Four hours later, I finally got the call from the manager, and would not budge. They could have offered to help me with the situation, but they were not accommodating or helpful with my needs. The front desk was cold and sterile; and the manager Mike. My situation may not matter to them, but $699 wasted is a big deal. If they had helped, I'd go to the Westin in every city, and praise them. For them to be so cold, I'll never stay at a Westin again. $7000 spent with them this year already! They are not helpful if something happens and you have to change your room. Keep in mind Westin--life happens--things come up unexpectedly. Be the leader and help others in this kind of situation. If I ran my business this way, I'd be out of business. It takes more than a beautiful hotel to be successful. I'm here at a convention and will share my experience with all.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Scituate, Massachusetts
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

We absolutely love this place. Amazing views of the mountains from the lobby, great brunch on Sundays at Maya, and spacious rooms with fireplaces to relax. Be sure to enjoy the hot tubs outside with views of the BeaverCreek ski runs.

This was out second time here (first time was in the Fall season). It is the same as always.....amazing!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 15 March 2014
We're thrilled to hear your experience at our resort continues to be so amazing. We appreciate you returning to stay with us.
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Level Contributor
125 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 23 February 2014 via mobile

I was there for a conference, but brought my son and got in 3 days of skiing. Service was great and it is super-easy to ski Beaver Creek from the resort's own gondola. The outdoor heated pool and three hot tubs were great and there is a well-equipped fitness center. The hot cocoa and cookies in the lobby each day were a very nice touch.

Stayed February 2014, travelled on business
Helpful?
1 Thank Curtstev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 1 March 2014
Thank you for sharing your experience on Trip Advisor. We're delighted to hear you and your son had such a great ski trip staying with us. We love the cookies and cocoa too!
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Toronto
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 22 February 2014

My husband and I stayed for 5 nights during the Christmas holidays. This was our second stay at the hotel – we enjoyed our first stay in 2011 so much that we decided to return. Things were definitely not the same 3 years later. Overall, the hotel is still beautiful and nice but the Management of the hotel is not definitely as good as in 2011. We had received an email from the previous manager after our first review of the hotel, saying that if we ever came back to let them know as they would like to thank us for our positive review. I thought this was nice and so when I booked our stay, I reached out to the hotel to let them know I was coming and would also be celebrating my birthday during the stay. I ended up sending 3 different emails from people and I never heard anything back. This definitely did not create a great impression – especially as an SPG platinum member (with 100+ nights). The hotel could have at the very least sent a standard acknowledgement that we got your email and will do everything possible, etc. etc. without having to promise anything.

To the hotel’s credit we did get upgraded to a 1 bedroom suite for our stay during the holiday period which was nice – however it was one of the small 1 bedroom suites – not one that we had previously stayed in. Upon check in we did have to wait for the room to be ready.

We ate at the Maya restaurant one night – the food was terrible. I didn’t even eat my plate as I found it quite disgusting. We also tried having appetizers at happy hour in their lobby – it is a great atmosphere with the fire and beautiful views but the food was again terrible – we ordered a charcuterie plate – this was also disgusting as the meat was cheap like baloney meat and looked off colour. I would definetly not recommend eating at the hotel. We had free continental breakfast for being an SPG member – and this was good and plentiful. We often ate in our rooms – just brining the food up. But you could also eat in their restaurant or in a little café.

My husband and I also had massages at the Spa Anjali – they were very nice, as were the facilities. We thoroughly enjoyed it. Also, because we went down in our Westin Robes from the hotel room, we each got a $10 credit! This wasn’t advertised and so I thought it was a nice surprise. The hot tubs are also nice but you have to go early in the day as by 4pm they are full with kids and people. Granted we were there during the peak of the holiday season but we found going at 2 or 3pm – we could enjoy one of the outdoor hot tubs to ourselves.

Overall, it is a beautiful hotel, with easy access to the mountain (it is a little annoying to have to take 3 lifts to finally start skiing from the hotel but at least you can walk out of the hotel with your gear on and just go instead of talking a shuttle). The service I think is questionable – people make you feel like they are doing you a favor. I was also disappointed as the hotel didn’t acknowledge my birthday. I’ve stayed at other hotels celebrating a special occasion and always received a hand written card or food or wine. At this hotel – nothing. Even while skiing at my birthday, the ski pass scanners would sing me happy birthday every time I went on a lift. It was really quite cute of the Beaver Creek Ski hill to have this feature on their machines. The Westin Beaver Creek could go further in providing better service to elevate the hotel to what it can be.

I would recommend eating around Beaver Creek- we had some great meals around town (Vin 48, Grousse Mountain Grill (very good), & the Met (also pretty good) – and mostly took the shuttle that comes right in front of the hotel – it was great, easy and convenient.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MillerCorona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 1 March 2014
Thank you for staying with us again at the Westin Riverfront! We apprecitate you coming back to stay with us and are glad to hear there are still many elements of the resort you enjoyed. We are sorry to hear this stay was not as good as the last for you however. I apologize that no one replied to your email. It is possible that the manager you heard from originally is no longer here at the resort. We do try to respond to all email inquiries as well as recognize special occassions such as birthdays and anniversaries. Again, I apologize this was not part of your experience. We are also sorry to hear you did not enjoy your dining experiences in Maya or the lobby. We appreciate your feedback on the matter as we are always looking to adjust and improve.

Thank you again and we hope to see you back again to provide you another experience just as good as the first!
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Shelby Township, MI
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Our family stayed at the hotel by renting from an owner. We still had access to all of the facilities. The kids (8 & 10 yrs old) loved the kids club, but were disappointed that Monday through Thursday it is only open till 7pm. It made it difficult to get there after a full day of skiing. We were able to hustle two of the days to get them checked in for the last 2 hours. For an additional charge of $10 per child, they could order dinner there which the kids enjoyed. The staff was great and welcomed the kids immediately. Maybe there should be an additional evening during the week that guests can sign up for in advance. If no one signs up by a certain time, then don't open. Hats off to the ski valet staff, boot room staff and the front door staff. They made the stay excellent. Very friendly and service oriented. We had no qualms giving them a tip every time we used their services. They really hustled. Lobby bar food was good, but the staff seemed a little overwhelmed at times. Very few of them for the number of customers. Lobby couches need to be cleaned up a little more as they definitely take a beating every evening with people hanging out enjoying food, drinks and music. Kids loved the daily cookies. Market food was good. Needed a little more variety in their soups. The pullout sofa bed in the rooms is definitely uncomfortable, but the room was a nice size.

Room Tip: Hall noise is quite loud at night and can be easily heard in the rooms. Try to get a room away from...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_traveling_k_fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 1 March 2014
Thank you for sharing your experience on Trip Advisor. We're delighted to hear our Kids Club team made your children's visit so special. We appreciate your kudos to our Ski Valet and Valet teams. They do work hard and they do a great job for us. We also appreciate your feedback and suggestions on the lobby bar experience as we are always looking to improve our resort experience. We hope to see you back again soon!
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San Diego, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

We stayed here February 2014 and it snowed every day. WE LOVED IT! My kids (1.5 and 3.5 year old) loved playing in the jacuzzi while it was snowing. There are 3 infiniti jacuzzis so there definitely is enough room for different crowds :)

The gondola ride was fun for the kids itself. At one point, we sat in the gondola and went back and forth 4 times at the request of the kids!

The downside is that it takes a little while to get to BC village. After we got off the gondola, we usu waited about 10-15 minutes for the bus to take us to the village. However, 10-15 min while snowing and with 2 toddlers is quite a long time. Once on the bus, we shared the bus with a bus full of skiers and snowboarders (plus their equipment). Boy! It was packed! So I wasn't a big fan of this.

The junior suite we stayed in was wonderful. With little kids, I was able to pick up some groceries and cook in the room. There were 2 cooktops, a sink, pots/pans/kettle, microwave, sink, toaster, utensils/dinnerware.. etc. It has everything you expect to be in a kitchen (expect big oven). Again, this was wonderful bc we didn't want to drag 2 kids that were tired from all the sledding/snowplay/ice skating to a sit down restaurant. There's a city market as well as a walmart superstore nearby :)

Valet parking was nice. Our car was always ready by the time we got downstairs. (We always call ahead to let them know we were on the way).

We flew into Eagle County Airport which is only 30 minutes away from Beavercreek. It is such a easy airport to go in/out!!

We would definitely return :)

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucas B, Manager at Westin Riverfront Resort & Spa, responded to this review, 1 March 2014
Thank you for staying with us at the Westin Riverfront. We are thrilled to hear you and your entire family enjoyed our resort so much. New snow every day certainly helps make a trip to Beaver Creek memorable! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Riverfront Resort & Spa

Property: Westin Riverfront Resort & Spa
Address: 126 Riverfront Ln, Avon, Beaver Creek, CO 81620-5402
Phone Number:
Region: United States > Colorado > Beaver Creek > Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Avon
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Westin Riverfront Resort & Spa 4.5*
Number of rooms: 235
Official Description (provided by the hotel):
The Westin Riverfront Resort & Spa at Beaver Creek Mountain is in the heart of the Vail Valley, CO and was recently named the #2 Resort US Mainland by readers of Conde Nast Traveler. The Beaver Creek hotel features direct access to skiing and year-round mountain activities. Home to Spa Anjali, named #2 Resort Spa by Conde Nast Traveler readers, relax where mother nature nurtures. Revive at Maya, a Richard Sandoval Signature restaurant due to open in June of 2013. Experience total renewal in a spacious studio suite or one, two or three bedroom condominium with breathtaking view of Beaver Creek Resort. ... more   less 
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Also Known As:
Westin Riverfront Hotel Beaver Creek
Westin Riverfront Resort And Spa
Westin Beaver Creek
Westin Riverfront Resort & Spa Avon, CO - Beaver Creek

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