Northside is trying to reinvent the wheel. Why not use table numbers? Why make your patron order at two different spots? Why do I have to go pick up my takeout and bag it myself?
The food is decent, but very inconsistent. The seared tuna sandwich is all over the map. One day it's thick and rare, the way it should be. The next it's overcooked and thin like a tuna fish sandwich. And, you can't order it rare without getting an attitude from the cashier.
That's not the worst part. This is, and now we don't go anymore. My wife wanted a burger and a bloody mary on a Sunday morning. I wanted a burger and a beer, but not one of the few on the burger side. So, their solution? Make us wait in TWO LINES. You can't order a bloody mary or all beers on the one side, so you have to go to the end of the other line just to order your drink. This is terrible for your GUESTS! Also, we were with another couple who decided to get sandwiches on the other side. So, they waited in that line. Then, we decided to sit on the side w/ sandwiches, not burgers. Being that there are no table numbers or workers to run the food and they make the guests do the work, we had to stand on the other side watching for our burgers, while our table is on the other side and our drink that we waited in two lines for sits on the table. So, the first fifteen minutes of your dining experience is waiting in two lines, watching for and running your own food, all while PAYING for food.
Lastly, we ordered take-out once and had to wait in line to pay (which is what we were trying to avoid), then we had to go get our own food from the counter next to the kitchen, then we had to ask the cook to unwrap so we knew which of the take out sandwiches are ours, and then bag our own take out.
On the waiting and ordering, why not make everything available on each side? Why not use table numbers so your guests can relax with their company and chat? Why not bag take out or have a take out register?
Keep it simple.
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