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Hilton Paris Orly Airport
Ranked #4 of 6 Hotels in Orly
GreenLeadersBronze level
Boynton Beach, Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“skip it.”
Reviewed 29 May 2013

stayed there one night because I was catching a flight to the states at Orly. Very old property, smells a bit and very moldy. you hear every bit of noise made because the walls are so thin. would not recommend it at all, not even for one night.

  • Stayed November 2012, travelled solo
    • Value
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Helpful?
Thank aveloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this review, 6 June 2013
Dear guest,

thank you for your comments regarding your recent stay.

I am very sorry to hear that your stay was not up to your expectations. I understand that you have been disturbed by some noise. Do not hesitate to contact us for a future visit and we will make sure that you have one of our many quiet rooms.

We really hope to welcome you again soon.

Kind regards,

Nancy van Kuler
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Traveller tips help you choose the right room.   Room tips (76)
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English first
Southampton, United Kingdom
Level 6 Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 May 2013

I stopped here for a few days mid-May for business as it was close to a customer site and was a member of the Hilton Brand. Unfortunately my stay was somewhat unpleasant as the hotel neither lived up to the brand name nor met the requirements of an above-average hotel...

The hotel does have some positives going for it.. Most importantly the windows do a great job at blocking out the airport noise (given how close to the airport the hotel is). They also have a good buffet selection (though it isn't cheap!). The room was also quite spacious and clean.

Unfortunately that is where the good points stop. The air conditioning isn't active for the majority of the year (I spoke with hotel management about it), and coupled with the lack of openable windows it makes for a very warm and stuffy room. I found it very difficult to sleep just from temperature alone. The room service food was also terrible, which was somewhat of a surprise given their restaurant food was very nice. I ordered room service multiple times and every time the food that was delivered was both unpleasant and cold. The room doors (on multiple floors) also appear to be very creaky, and louder than any plane passing by. I was woken up multiple times (despite using earplugs) by the sound of the doors nearby being opened/closed. Finally, the internet in the hotel is somewhat broken.. It's speeds are terrible, and coupled with how despite being told it is free for Hilton Honours silver/gold members, it still charges you when you enter your surname/room number.

Overall, the only thing this hotel really has going for it is its location to the airport. If you are after somewhere close to the airport and don't plan to eat/enjoy a very warm room, then the hotel isn't too bad. If you are after a comfortable stay, I would definitely avoid!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank LifeInAHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this review, 6 June 2013
Dear guest,

thank you for the detailed description of your stay. Guest comments help us to constantly improve the quality of service.

I am very happy to hear that you enjoyed your spacious and clean room without any airport noise and the buffet selection in the restaurant.

Regarding the air conditioning in the hotel, I would like to inform you that we do adapt the temperature in the rooms depending on the weather. So air conditioning is active when necessary. Please accept our apologies with the inconveniences you have encountered during your stay.

For your information, internet is offered to all our Hhonors Gold and Diamond guests and is removed from the bill upon check out.

Your comments regarding the quality and temperature of our dishes ordered from room service have been shared with the team to make sure every dish arrives warm in the room.

Thank you again for your time, we hope to welcome you again soon in the hotel.

Kind regards,

Nancy van Kuler
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Stafford, United Kingdom
Level 6 Contributor
230 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 20 May 2013

Had a lovely stay here this week with lovely wide bed,nice and quiet ,Fab breakfast and no problems but be warned.With no bars or resteraunts anywhere near the bar and menu prices are heavy but don't be conned as I was.Our rep informed us to mention the name of the company we'd booked with for 20 per cent discount.This turned out only to apply to the extortionate price charged for drinks and not the extortionate food.However ,bar staff insisted the discount would be applied when we settled our bill at check-out but reception said this wasn't the case and that it should have been applied by the bar staff.When i objected i was told it was a Bank Holiday week-end and would have to contact them when i returned to the U.K. so no discount but not a bad stay despite the obvious lack of liason between the bar staff and reception.

Room Tip: 243 was great.
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  • Stayed May 2013, travelled with friends
    • Value
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Helpful?
Thank geoffreybanwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe C, Directeur général at Hilton Paris Orly Airport, responded to this review, 31 May 2013
Dear Mr Banwell,

Thank you for your positive feedback regarding the quality of bed and food. Please not that we have a direct access with the airport where there are several options and will have a direct link to Paris as of October with the Tram.

I was surprised to read your comment about the discount you requested and have clarified this matter with the tour guide to avoid this kind of misunderstanding in the future.

Thank you again for taking the time send us your comments.

Best Regards,
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Mumbai (Bombay), India
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 May 2013

A really terrible hotel. You do not expect this from Hilton Hotels. The price they charge is for a good decent hotel and when you go to the room you realise how bad it is. The rooms are old and need refurbishing , no mini bar in room. Room service takes for ever. Am surprised how Hilton still runs this property.

Room Tip: Please find another cheaper hotel in orly am sure they will be far more better.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AshishV1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this review, 6 June 2013
Dear Guest,

thank you very much for having posted your opinion regarding your stay.

I am very sorry that the hotel and your room were not up to your expectations. We share all guest comments with the team in order to constantly improve quality.

For your information, we have vending machines on the floors and 24h room service available in the hotel.

We hope you would give us the opportunity to welcome you again in Orly.

Kind regards,

Nancy van Kuler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Orly hotels

Altanta, GA
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 May 2013

First of all - I have Hilton diamond status so my review is based on my experiance as a diamond member.

This hotel is just OK. The front desk staff are fantastic and they made the time to make sure that my complex reservations were taken care of and nobody in our reservations had to change room at any point during our stay. If Hilton's booking system allowed you to make a booking based on the best available rate/points per night, the reservations wouldn't have been so complicated, but I digress.

The room itself, we'll - it was OK. I knew that this was an older hotle but not sure how I was supposed to work in the room. I did not get a refurbished room and the chair was incredibly uncomfortable and could not be adjusted. Beds were fine, shower was fine. Room service was variable - sometimes they would take away all the mugs or not bother replacing the coffee. We'd have to get the front desk to send more up.

The shuttle to the airport was always overcrowded - small 7 seater bus. The terminal is within close walking distance though - once we relized this, we didn't bother with it again.

Make sure your room is not close to the fire doors in the hallway. They close them at night and they creak loudly and bang when anyone walks through them.

Restaurant was good and breakfast was fantastic.

If you need to be in down town Paris, try to find a different hotel. To get from this hotel you walk to airport, take the extremely unreliable orlyval to Antony, then the regional train to Paris. You're looking at about 40 mins to an hour to get anywhere.

On the whole, this hotel is ok for the price but if I was going back to Paris, I would probobally find somewhere closer to the city.

BTW - off topic, but be carefully when driving in France. I just got two speeding tickets @ €45 each. One of them for going 5 mph over the limit. The are strict and they even have speed cameras on the freeway. If you're reading this review - thought this might be helpfull for you.

Room Tip: Stay away from the fire doors in the hallway.
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  • Stayed April 2013, travelled on business
    • Value
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Helpful?
Thank BritGuyUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this review, 6 June 2013
Dear guest,

thank you very much for your review regarding the Hilton Paris Orly Airport and also for being a loyal Hhonors Diamond member.

All the detailed comments you described are very important to us to constantly improve quality.

I am very happy to hear that you were very satisfied about the front desk staff, the restaurant and fantastic breakfast.

I would like to inform you that our free shuttle bus leaves every 15 minutes from the hotel.

Please accept our apologies for some inconveniences you suffered and especially with an uncomfortable chair and a crowded shuttle. Do not hesitate to contact us during your stay as we can offer alternatives immediately.

We hope to have the chance to welcome you again in the hotel soon.

Kind regards,

Nancy van Kuler
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Salt Lake City, Utah
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 May 2013

This is an old hotel. Rooms are sparse but were on the large size. Beds were extremely comfortable. Service was great. It is not close to the city and you must either take a train/train or a bus/train combo to get to the heart of Paris. Decent place if you need a place to stay before a next-day flight.

  • Stayed April 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Greg U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this review, 6 June 2013
Dear guest,

Thank you for your comments regarding your stay in the hotel.

I am very happy to hear your positive comments regarding the great service, the extremely comfortable beds.

There are different easy options indeed to go to the city centre either by train or bus. The concierge would be happy to explain the best option for you depending on the place you wish to go to.

We hope to welcome you again soon.

Kind regards,

Nancy van Kuler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 May 2013

Considering you are just outside Paris, you don't get the rude Parisiens, that are the norm around this area.
Friendly service excellent food or though a little expensive, it was worth it.
Room huge, bed's and pillows, were from a 5 star hotel.
Room service fantastic.
Worth a stay, although you can watch the planes take off and land, you can't hear a thing inside the hotel.

Room Tip: we stayed in 314
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Popsie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this review, 4 June 2013
Dear Guest,

thank you very much for your recent stay in the hotel and for having posted your comments.

I am very happy to hear that you have enjoyed your stay and the friendly service and excellent food.

We hope to welcome you again soon in the hotel.

Kind regards,

Nancy van Kuler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Paris Orly Airport

Property: Hilton Paris Orly Airport
Address: Orly Sud, 94544 Orly, France
Phone Number:
Region: France > Ile-de-France > Val-de-Marne > Orly
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Orly
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Paris Orly Airport 4*
Number of rooms: 340
Official Description (provided by the hotel):
Located between the south and west terminals of Paris-Orly Airport, only 20 minutes from Paris city centre, Hilton Paris Orly Airport provides modern and comfortable guest rooms decorated in rich, warm tones. The hotels offers selected leisure amenities to complement its extensive portfolio of meeting and conference facilities for business travellers. ... more   less 
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Also Known As:
Hilton Paris Orly Airport Hotel Orly
Hilton International Orly
Orly Hilton International
Paris Hilton

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