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“Sub-standard, very basic rooms (not representative of Hilton brand)”

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Hilton Paris Orly Airport
Ranked #4 of 7 Hotels in Orly
GreenLeadersBronze level
Reviewed 7 June 2013

I was very, very disappointed with this hotel. I've always liked the Hilton brand of hotels, which is why I decided to stay here for one night on a business trip. Big mistake! My room was not up to par with the Hilton brand! Upon walking into the room, I noticed the smell first (very stale, almost moldy smell). The windows don't open so there was no way to let in fresh air. Apart from the smell, the room was very, very basic - white walls, white bed, small desk, wooden floor, nothing else. The bathroom was designed very poorly - the shower head is very strong for such a small space, and water literally does everywhere.

The one positive is that the staff was very professional and nice (though, they should be for the price).

Overall, I think management here is very poor. Either that or the Hilton hotel brand is not what it used to be... After a night here, I have no intention of staying in another Hilton property anywhere. Ugh!

  • Stayed: June 2013, travelled solo
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Thank KMS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOrly, Front Office Manager at Hilton Paris Orly Airport, responded to this reviewResponded 25 June 2013

Dear Guest,

Thank you very much for sharing your comments with us on Trip Advisor.

I took note of your comments and i will make sure that the negative points will be shared for action with our chief engineer and executive housekeeper.I am also happy to see that you were satisfied with our staff attitude.

I hope that i will see you soon in our property.
Please feel free to contact me for any further request.

Best regards

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552 - 558 of 1,686 reviews

Reviewed 6 June 2013

The Orly Hilton hotel dates from 1965 and had its last complete renovation in 2001. The hotel offers 340 rooms on 6 floors: 307 double-bed rooms, 52 three-bed rooms and 7 suites. The Orly Hilton tries to disguise that it is outdated.

The hotel is at walking distance from ORY terminals and a long way from the centre of Paris. Between the terminal and the Hilton, roads form a labyrinth. To reach to the hotel with luggage, better wait for the complimentary hotel shuttle. Be prepared that the shuttle can be overcrowded.

We had a standard 24m2 room, adequately furnished and decorated, with good beds. Windows cannot be opened, so forget fresh air. Walls are relatively thin. Bathroom is OK with washbasin, bathtub and a shower over the bath. Both room and bathroom were clean. The buffet breakfast is good with ample variety. Staffs are attentive and service is efficient. WiFi internet is totally overpriced at €5 an hour and €17 a day.

Basically, this hotel caters to guests who fly-in or fly-out of ORY. Orly Hilton adapts its pricing strategy to business guests.

If you like being close to the airport and you don't care about being heavily overcharged for food, drinks and internet, please book. If you care about value for money: find yourself another hotel. For its attempts to be a ‘leading hotel’ the Hilton Orly fails.

  • Stayed: July 2012, travelled solo
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Thank MrsPiket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOrly, Front Office Manager at Hilton Paris Orly Airport, responded to this reviewResponded 25 June 2013

Dear Ms Piket

Thank you very much for sharing your comments with us on Trip Advisor.
I had a special attention to your constructive comments and shared them with our department heads for our guest satisfaction action plan.

Please feel free to contact me for any further information or request for your next stay in Paris

Best regards

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Reviewed 3 June 2013 via mobile

Upon entering my room I always check my room. Everything OK except the bathroom, the floor was full with black long hair. Impossible that this bathroom was cleaned in between the previous guest and my arrival. Unacceptable error for a Hilton hotel.

  • Stayed: June 2013
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Thank worldhereicome34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this reviewResponded 4 June 2013

Dear guest,

thank you very much for posting a review with your mobile phone regarding your stay in the hotel.

I am really surprised to hear that your bathroom was not cleaned. There must have been a misunderstanding as our rooms are cleaned by our maids and then checked by a supervisor. I am very sorry for the inconveniences suffered and am very happy to see that our team immediately proposed to clean the bathroom or change rooms.

We hope that we can welcome you again soon in the hotel to have a great stay.

Yours sincerely,

Nancy van Kuler

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Reviewed 2 June 2013

Stayed here to break up the journey from Manchester to Goadeloupe as we had to travel across Paris for the connecting flight. The hotel is OK for one night, but I wouldn't want to spend any more time here. Rooms are OK, not much of a bar and food variety very limited and very expensive.

  • Stayed: April 2013, travelled as a couple
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1  Thank DickBurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique L, Responsable Restauration at Hilton Paris Orly Airport, responded to this reviewResponded 4 June 2013
Google Translation

Cher Client,

Je regrette sincèrement que votre expérience dans notre restaurant n'ai pas été à la hauteur de vos attentes.
Jaimerais porter à votre attention que nous venons de faire un changement dans la carte de notre restaurant afin de vous satisfaire au mieux lors d'une prochaine visite puisque nous avons revu les tarifs et la variété.

Dans l'attente de vous recevoir de nouveau, je reste à votre entière disposition pour tout autre commentaire.

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Reviewed 29 May 2013

stayed there one night because I was catching a flight to the states at Orly. Very old property, smells a bit and very moldy. you hear every bit of noise made because the walls are so thin. would not recommend it at all, not even for one night.

  • Stayed: November 2012, travelled solo
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Thank aveloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this reviewResponded 6 June 2013

Dear guest,

thank you for your comments regarding your recent stay.

I am very sorry to hear that your stay was not up to your expectations. I understand that you have been disturbed by some noise. Do not hesitate to contact us for a future visit and we will make sure that you have one of our many quiet rooms.

We really hope to welcome you again soon.

Kind regards,

Nancy van Kuler

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Reviewed 26 May 2013

I stopped here for a few days mid-May for business as it was close to a customer site and was a member of the Hilton Brand. Unfortunately my stay was somewhat unpleasant as the hotel neither lived up to the brand name nor met the requirements of an above-average hotel...

The hotel does have some positives going for it.. Most importantly the windows do a great job at blocking out the airport noise (given how close to the airport the hotel is). They also have a good buffet selection (though it isn't cheap!). The room was also quite spacious and clean.

Unfortunately that is where the good points stop. The air conditioning isn't active for the majority of the year (I spoke with hotel management about it), and coupled with the lack of openable windows it makes for a very warm and stuffy room. I found it very difficult to sleep just from temperature alone. The room service food was also terrible, which was somewhat of a surprise given their restaurant food was very nice. I ordered room service multiple times and every time the food that was delivered was both unpleasant and cold. The room doors (on multiple floors) also appear to be very creaky, and louder than any plane passing by. I was woken up multiple times (despite using earplugs) by the sound of the doors nearby being opened/closed. Finally, the internet in the hotel is somewhat broken.. It's speeds are terrible, and coupled with how despite being told it is free for Hilton Honours silver/gold members, it still charges you when you enter your surname/room number.

Overall, the only thing this hotel really has going for it is its location to the airport. If you are after somewhere close to the airport and don't plan to eat/enjoy a very warm room, then the hotel isn't too bad. If you are after a comfortable stay, I would definitely avoid!

  • Stayed: May 2013, travelled on business
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Thank LifeInAHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NvanKuler, Manager at Hilton Paris Orly Airport, responded to this reviewResponded 6 June 2013

Dear guest,

thank you for the detailed description of your stay. Guest comments help us to constantly improve the quality of service.

I am very happy to hear that you enjoyed your spacious and clean room without any airport noise and the buffet selection in the restaurant.

Regarding the air conditioning in the hotel, I would like to inform you that we do adapt the temperature in the rooms depending on the weather. So air conditioning is active when necessary. Please accept our apologies with the inconveniences you have encountered during your stay.

For your information, internet is offered to all our Hhonors Gold and Diamond guests and is removed from the bill upon check out.

Your comments regarding the quality and temperature of our dishes ordered from room service have been shared with the team to make sure every dish arrives warm in the room.

Thank you again for your time, we hope to welcome you again soon in the hotel.

Kind regards,

Nancy van Kuler

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Reviewed 20 May 2013

Had a lovely stay here this week with lovely wide bed,nice and quiet ,Fab breakfast and no problems but be warned.With no bars or resteraunts anywhere near the bar and menu prices are heavy but don't be conned as I was.Our rep informed us to mention the name of the company we'd booked with for 20 per cent discount.This turned out only to apply to the extortionate price charged for drinks and not the extortionate food.However ,bar staff insisted the discount would be applied when we settled our bill at check-out but reception said this wasn't the case and that it should have been applied by the bar staff.When i objected i was told it was a Bank Holiday week-end and would have to contact them when i returned to the U.K. so no discount but not a bad stay despite the obvious lack of liason between the bar staff and reception.

Room Tip: 243 was great.
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  • Stayed: May 2013, travelled with friends
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Thank geoffreybanwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe C, Directeur général at Hilton Paris Orly Airport, responded to this reviewResponded 31 May 2013

Dear Mr Banwell,

Thank you for your positive feedback regarding the quality of bed and food. Please not that we have a direct access with the airport where there are several options and will have a direct link to Paris as of October with the Tram.

I was surprised to read your comment about the discount you requested and have clarified this matter with the tour guide to avoid this kind of misunderstanding in the future.

Thank you again for taking the time send us your comments.

Best Regards,

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Additional Information about Hilton Paris Orly Airport

Address: Orly Sud, 94544 Orly, France
Phone Number:
Region: France > Ile-de-France > Val-de-Marne > Orly
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 Hotels in Orly
Price Range: £83 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Paris Orly Airport 4*
Number of rooms: 340
Official Description (provided by the hotel):
Located between the south and west terminals of Paris-Orly Airport, only 20 minutes from Paris city centre, Hilton Paris Orly Airport provides modern and comfortable guest rooms decorated in rich, warm tones. The hotels offers selected leisure amenities to complement its extensive portfolio of meeting and conference facilities for business travellers. ... more   less 
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Also Known As:
Hilton Paris Orly Airport Hotel Orly
Hilton International Orly
Orly Hilton International
Paris Hilton

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