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“substandard restaurant”

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Hilton Paris Orly Airport
Ranked #4 of 6 Hotels in Orly
GreenLeadersBronze level
Reykjavik
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“substandard restaurant”
2 of 5 bubbles Reviewed 24 April 2014

The hotel facilities were standard, However, the quality of the restaurant service was astoundingly poor. The waiters were apparently untrained and made the usual mistakes, bringing the guests their food at different times, bringing the same guest two entres simultaneously, never smiling. The kitchen was very slow and the food mediocre. This restaurant needs drastic overhauling.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Thordur H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 9 October 2014
Dear Guest,

Thank you for your review on TripAdvisor.

Your feedback is incredibly valuable to us, as it best evaluates our product and services offerings. Please, be assured your comment regarding your restaurant experience has been discussed within my team and I want to apologize for the inconvenience.

We have worked hard on improving the services we provide in that area and together with a new menu, a dedicated team and our Hilton Service, we look very much forward to welcoming you back soon.

Yours hospitably,

Nicolaas Houwert
Hilton Paris Orly Airport
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1,408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
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English first
Esmoriz, Portugal
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

The main value of this option is location: 3 minutes from the airport and a really efficient FOC shuttle service. The hotel is really dated, a refurbishment is urgently needed. Rooms have space and the sleep quality is good. Rooms are silent, one sees but not hears airplanes, the shower is... 20th century (new one is needed... urgently!) Food quality is good, breakfast is what one can expect from an Hilton. This is a nice option to whom needs to take an airplane on the day after but nothing more then that as there is nothing one can do around... only the airport!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 70francisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 21 September 2014
Dear Guest,

Thank you for your comments on Trip Advisor. We regret to read you were somewhat disappointed with the appearance of our hotel and we would like to apologize for any inconvenience.

While we are certainly aware we are not the 'newest kid on the block' we always endeavour to offer the highest level of service. Although it appears that we failed to meet your expectation on your shower experience, we pride ourselves you enjoyed the quality of sleep and food.

We do hope to have the opportunity of welcoming you back to the Hilton Paris Orly Airport.

With kind regards

Nicolaas Houwert
Hilton Paris Orly Airport
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London GB
Level Contributor
139 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

This is a Hilton in need of renovation, but with a captive customer base, unlikely to get it soon. It seems to be as old as Orly airport, and as much in need of a make-over. Lobby is fine and spacious, restaurant OK but food a little old-fashioned. My room smelled very very musty, and was quite badly worn. Bed comfort was decent. Best thing about the hotel is its airport location. It looks very close to the two Orly terminals, but walking is out of the question. The hotel shuttle is small but efficient.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaffeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 21 September 2014
Dear Guest,

Thank you for your comments on TripAdvisor. We are sorry to learn that you were disappointed with your recent stay at our hotel and we would like to apologize for any inconvenience.

Although we know our hotel is not of the newest generation, together with our team we always endeavour to offer the highest level of service. We do regret it appears that we failed to meet your expectation on the room we provided. We have shared your feedback with our team to ensure constant improvement.

We do hope to have the opportunity of welcoming you back to the Hilton Paris Orly Airport.

With kind regards
Nicolaas Houwert
Hilton Paris Orly Airport
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Kingsfold
Level Contributor
104 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Nice hotel large rooms but very expensive bar. 30 euro's for a medium beer and whisky and dry. ventilation and sound proofing very good nice sized bathroom. Large entrance hal;l/ber good for people watching. friendly staff clean room.

Room Tip: Well glazed so don'e worry about aircraft noise didnt bother us atall
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 18 May 2014
Dear TheCapatin1950 from Kingsfold,

Thank you for posting your review on TripAdvisor in regards to your recent stay at the Hilton Paris Orly Airport.

Indeed we offer one of the largest (bath)room types on the Orly Airport platform, and I am happy to read you enjoyed a good night sleep due to the sound proof windows.

We also read your feedback on the beverage price level in our bar. We would like to inform you our prices are regularly bench marked and are in line with similar hotels in and around Paris.

While we thank you again for taking your time, we wish you happy travels.

Yours hospitably.

Nicolaas Houwert
Hotel Manager
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Halesowen, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 April 2014 via mobile

I'd ignore the poor reviews if I was you.

Me and my partner really enjoyed our stay at the Hilton Paris Orly Airport.
Our room was lovely, spacious and very clean. There was a large bottle of water, tea, coffee etc. Which was nice to see. Also a robe and slippers in the wardrobe. We had a safe which was free and very easy to use. The maids did a very good job each morning and replaced the towels and made the bed.

One of our room cards didn't work, so we let reception know who were very helpful and sorted it out right away.

Breakfast at the hotel was also very nice. Lots of croissants and bread which is what you expect in france. The staff were also very nice and liked if you spoke a little french to them. Even a simple 'Bonjour' or 'merci' went a long way.

The hotel wasn't noisy, we were on the third floor and the gym was above us I think. So on a morning it was a little bumpy upstairs but we were already awake.

The maid woke us on the saturday morning at 8am as she was trying to get into the room to clean. I had put the chain lock on the door so she realised and left. Wasn't her fault :)

I'd stay here again. Its about 20- 25 minutes from the city of paris but we were on a coach so the travel for us was included. Not sure how much it would cost you in a taxi.

I really enjoyed my stay here!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank EmmaHalesowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 21 September 2014
Dear Guest,

Thank you for taking the time to write this lovely review on TripAdvisor.

We would like to thank you for your compliments towards our team members. This is highly appreciated and we will share this with the team.

We are extremely pleased to read that you enjoyed our services in general.

Looking forward to have the pleasure to welcome you back with us in the hotel.

Yours sincerely,

Nicolaas Houwert
Hilton Paris Orly Airport
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Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

The hotel is in a convenient location. The front desk staff can be a little more helpful and atttentive. I think although I must say the bill hop that night went above and beyond by extending valet parking to us since my friend had an injury and couldn't drive. We were flying out the next day and stayed only one night. The rooms are clean and very spaciousWe ordered room service which was decent. The hotel might as well be inside the terminal if you know how to navigate correctly. We took several wrong turns but finally drove back to the hotel and followed the shuttle. So be sure to get good directions if you are driving so you don't waste time.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seashelltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 9 October 2014
Dear Guest,

Thank you for your feedback on TripAdvisor regarding your stay with us.

I read you were extemely satisfied with our close vicinity to Paris Orly Airport, the cleanliness of our rooms and services provided. Please rest assured I have shared your comments within the team and would like to thank you for your comments.

Kind regards
Nicolaas Houwert
Hilton Paris Orly Airport
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Rayleigh, United Kingdom
Level Contributor
223 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
3 of 5 bubbles Reviewed 23 March 2014

Stayed here overnight for a business meeting in central Paris next day.
Shuttle from Ouest only needed 5 mins wait but it then went via the other terminal
Check in was a bit slow and disorganised with staff suddenly going off or using the phone. My room was pleasant , as a Gold member I got a room with a kettle.
At in bar, again a little disorganised but club sandwich was fine. Had to ask a couple of times for my beer. Breakfast similar- standard Hilton fare, but getting coffee was like asking for an illegal substance. It took a while and asking several people before the single cup came. Odd, that, normally i've been poured a cup and then the pot left with me. And no juice offered -you went and lined up to fill your glass.
Maybe it was a bad evening

Room Tip: Higher floor is good.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ethelman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORYHIGM, General Manager at Hilton Paris Orly Airport, responded to this review, 8 December 2014
Dear Top Contributor,

First of all, thank you for your loyalty towards Hilton Worldwide. The experience you described during your recent stay in our hotel is definitely not the quality we aim for, as we strive to give all guests an warm welcome and farewell.

We would like our guests to consider our hotel as a home away from home and it is much to my regret that in your case we did not succeed. While we certainly appreciate your constructive feedback on TripAdvisor, please do not hesitate to inform any of our Team Members with your experience while you are on site. That way we can react instantly and offer a solution to Make It Right - ensuring you get a good night sleep!

We look forward to welcoming you back on your next journey, and in the meantime wish you many safe travels.

Yours hospitably,

Nicolaas Houwert
Hilton Paris Orly Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Paris Orly Airport

Property: Hilton Paris Orly Airport
Address: Orly Sud, 94544 Orly, France
Phone Number:
Region: France > Ile-de-France > Val-de-Marne > Orly
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Orly
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Paris Orly Airport 4*
Number of rooms: 340
Official Description (provided by the hotel):
Located between the south and west terminals of Paris-Orly Airport, only 20 minutes from Paris city centre, Hilton Paris Orly Airport provides modern and comfortable guest rooms decorated in rich, warm tones. The hotels offers selected leisure amenities to complement its extensive portfolio of meeting and conference facilities for business travellers. ... more   less 
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Also Known As:
Hilton Paris Orly Airport Hotel Orly
Hilton International Orly
Orly Hilton International
Paris Hilton

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