I'm not not always, like most travellers, over-awed by service levels in Paris; bit of a cliche about customer attention in the city where waiters need a professional qualification in aloofness, I know, but I guess most cliches come from somewhere. My opening experience at this hotel did nothing to dispel the cliche.
This hotel is good in most respects, but I stayed here twice in one week and noted very variable levels of customer service. First time I checked in, about midday, I pointed out that I have a Diamond card and had called ahead and been told in advance that my room would be made available for early check-in (I needed to shower and change for a meeting). I was told the room wasn't ready, and asked to sit in the bar and wait, and someone would come and get me "in a few minutes". An hour later, still no room... and I had to do the chasing, at least 3 times.
Other staff I did have cause to interact with were very good; not the case at reception I'm afraid.
Anyway, the room was very nice, clean, modern, good bathroom, good bed. Breakfast is very good, and the restaurant menu is also very good.
Wifi works well, shuttle bus to the airport is efficient.
- Official Description (provided by the hotel):
- Located between the south and west terminals of Paris-Orly Airport, only 20 minutes from Paris city centre, Hilton Paris Orly Airport provides modern and comfortable guest rooms decorated in rich, warm tones. The hotels offers selected leisure amenities to complement its extensive portfolio of meeting and conference facilities for business travellers. ... more less
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- Also Known As:
- Hilton Paris Orly Airport Hotel Orly
- Hilton International Orly
- Orly Hilton International
- Paris Hilton