We arrived at Orly airport at 5pm and phoned the hotel to ask for the courtesy bus to collect us. A very abrupt and unhelpful gentleman told us to wait by Gate F. 45 mins later the bus arrived, despite us calling twice more to find out what was the delay. The hotel itself is ugly and in the middle of nowhere. The decor is drab and the rooms very basic. The worst problem, however, was again the courtesy bus: We had booked the return service when we arrived at the hotel for 7am the following morning. We gave our room numbers as requested. The next morning my daughter was waiting in reception just before 7am to be told the bus was about to leave. She ran up to the first floor to tell me. I came down immediately to find the bus had gone. When we asked why the bus had left despite us booking it the night before we were told "you were late". We said we might miss our flight check-in and the gentleman on reception said "too bad". The bus returned at 7.20 and we asked if we could go immediately as the check-in for our flight was closing at 7.45. We were told by the driver, who was incredibly rude, that he would not leave until 7.30. We had no choice but to wait. We left the hotel at 7.32 and the driver then dropped one of his friends of at the RER station, another at a local Air France building, before going to Orly West and finally Orly South. Clearly he took the longest time possible to get us to our terminal Finally we got to the airport with 2 minutes to spare before check-in closed. We made the flight, but the stress was unbelievable
Without doubt this is the worst customer service that I have experienced from a hotel in 25 years of business and pleasure travel. We both speak good French and so it was certainly not a question of a language barrier. My advice, NEVER stay at this hotel - there are plenty more locally.
- Official Description (provided by the hotel):
- AIR PLUS HOTEL – Near Orly International Airport, Free shuttle bus to the airport terminals, from 5 a.m. to 2 p.m. – from 3 p.m. to 23.30 p.m. every day. in a quiet green area, 72 spacious soundproofed rooms, each individually air conditioned.Of comfort, your room with king bed size or twin.bed is equipped with air dryers, satellite television and free WIFI Internet access. Mineral water, Coffee, infusion, tea and cookies are gracefully put at your disposal ... more less
- Reservation Options:
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