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“Pleasant place to stay”

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Best Western Plus Bentley Hotel & Spa
Ranked #1 of 1 Hotels in South Hykeham
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
63 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Pleasant place to stay”
Reviewed 19 June 2014 via mobile

On the whole a reasonable place to stay. Most of the staff are friendly and approachable. The rooms are equipped with everything you need. The hotel bar is relaxed and serves adequate light bar meals. Breakfast is a bit disorganised but once you have got your food from the buffet it does make for a decent start to the day.

Stayed June 2014, travelled on business
Helpful?
Thank fs2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 23 June 2014
Thank you for your review . It is good to hear that all went well when you stayed with us .
I am sorry you thought that breakfast was disorganised ,perhaps we were experiencing every one arriving at the same time .It seemed a strange comment and an unusual one however I am pleased you enjoyed your breakfast along with all our other amenities and hope you will return in the near future .
Many thanks once again
sincerely
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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768 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 June 2014

Enjoyed another stay at the Bentley which we could not fault in any way. Everywhere was clean, staff very helpful and friendly. Leisurer facilities very good, only possible criticism is that the chlorine in the jaccuzzi stung our eyes but that may well have been a "one off". Our room was very spacious, possibly a little dated but that was no detriment, we had chocs, bottled water and bath robes and we werent in a luxury room. breakfast was excellent, maybe not as much choice as some of the hotels we stay at but there was more than enough to choose from anyway and more importantly to us - it was all HOT. so once again we enjoyed our stay at the Bentley and will always be our first choice when visiting the area.

Room Tip: We stayed in room 346 on second floor - very quiet - perfect
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LINTREV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 23 June 2014
Thank you for your review . We are all delighted that you enjoyed your stay with us once again . Its always pleasing to receive positive comments .
Your comments are always taken seriously and we all look forward to seeing you very soon.
Best wishes
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
2 reviews
Reviewed 15 June 2014

We were visiting Lincoln for possibly the last time for an important re-union to meet air crew who served in 1944 but we were devastated that another hotel where we had booked 2 months before had "lost" our reservation when we arrived late afternoon and could not accommodate us. We were redirected to Bentley Hotel - and we were delighted! A vastly superior competitively priced hotel offered us a room. We were prepared to take any room anywhere but were pleased to find the room was large, comfortable, well equipped and airy. The reception staff were excellent from when we arrived until we left and went well beyond what we could have expected. We dined in their restaurant and we enjoyed a reasonably priced the meal - and again the service was first rate. We had a good night's sleep in a comfortable bed. The room rate included breakfast and access to the spa with its swimming pool - a real bonus! If we visit Lincoln again we shall certainly stay at this wonderful full service hotel!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 23 June 2014
What a lovely review . I am so pleased we could accommodate you and delighted to hear how much you enjoyed your stay with us. It was fortunate for us that you were let down and I hope you will continue to enjoy all we have to offer on the future.
Many thanks
Sincerely
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

Whilst this hotel is a little way out from the city center it is well situated to access the city and surrounding area. It is the best Best Western we have stayed at and is good value. The hotel is clean and well maintained our only small issue is like most hotels these days the breakfast is a buffet which will never been as good as "cooked to order"



  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 14 June 2014
Thank you for your review and special thanks for stating that we are the best Best Western you have stayed in, that of course is music to our ears as we try hard to maintain very high standards as each hotel of Best Western is individually owned.
I quite agree re the breakfast but unfortunately this is the modern trend and gives the customer a few more choices without having to wait.
I hope we see you again very soon.
Kindest Regards
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich
Level Contributor
194 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 June 2014

Been here before last year (and in 2012), as it is our main Lincoln holiday the Bentley was the obvious choice. Soon as we arrived were greeted by friendly happy staff, made us feel welcome, expecting a standard triple executive room as we had last year but surprised to find out it was actually a triple suite (poppy suite it was called). The room was large, spacious, mum and dad had a king size bed - my single was comfy too, very clean and tidy and a nice size bathroom. Breakfast was fabulous - best Lincolnshire sausage I have ever had. Used the pool facilities and they were great - water temp about right, dad liked the Jacuzzi hot tub. Could not fault it. The perfect stay at possibly the best all round hotel in Lincoln!

Room Tip: Rooms on the second floor are the best as no noise from above (as it's the roof)
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 375Christopher1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 9 June 2014
Thank you for your swift revue . I am pleased we all made your stay with us so comfortable . We are all grateful to read comments such as yours and hope you will stay with us again very soon .
Our job is made worthwhile when we read how happy our customers are with our service
Very best wishes
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2014

Our first time at this Best Western Hotel in which we stayed overnight after a long day with family. From check in late at night to leaving after breaakfast the following day there were no issues. Every member of their team were professional, polite and attentative to our needs. A great nights sleep in a very comfy room and special thanks must go to Eve, Katie and the lady who serviced our room. First class, will definitely return again when in the area.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Frank H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 9 June 2014
Thank you for taking the time to review The Bentley Hotel . It's pleasing to hear that our night staff are as amicable as our day time staff and any feed back is always welcome as if there are ever any mistakes they can be rectified .Although your stay was short we are delighted that everything was to your liking and I sincerely hope you will visit us again in the future
Very kind regards
Carole Wootton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 30 May 2014

My parents in law have been staying here for years and we stayed here courtesy of them for a mid-week break. The hotel immediately made us feel welcome and our room was available early which was great.

We had lunch on the first day in the bar, excellent choice on the menu and the meal was very good – decent size portions and the bar prices very reasonable.
Dinner that evening was really very good and of a high standard. Again a very good menu choice whether from the set menu or a la carte. I was even tempted by desert which is a very rare thing for me!

Our room was very comfortable and super clean (when we worked out how to turn the heating off).
Breakfast on both days was excellent – a huge choice and well cooked.

Our second day was spent in the Spa where we had an amazing day relaxing and being pampered. Lunch and a cheeky glass of wine were delivered to us in the quiet room and boy was it good. At the end of our day in the spa we returned to our room to discover there had either been cleaning or painting in our corridor and the odour was awful (having asthma that’s not a good thing for me). A quick word with reception had us moved to another part of the hotel with no fuss and lots of apologies….. Sadly the only room they had was a suite!! Lucky us. What makes it for me is the genuine customer care from everyone we met. Fixing an issue before it becomes a major problem is exactly what should be done and more hotels should learn from this.

Another wonderful dinner that evening and drinks in the bar had us fully satisfied and relaxed. The Bentley is definitely on my good list and I’d love to visit again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katielaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review, 31 May 2014
What a wonderful review . What can I say ? It certainly looks as though we are popular with you and your family . How exciting to read that you have enjoyed everything we had on offer , including the Spa, food ,pool ,accommodation and staff .
All we can say is a very big thank you and hopefully we will welcome you back in the future.
It will be a pleasure.
Kindest regards & best wishes
Carole Wootton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Bentley Hotel & Spa

Property: Best Western Plus Bentley Hotel & Spa
Address: Newark Road | South Hykeham, South Hykeham, Lincoln LN6 9NH, England
Region: United Kingdom > England > Lincolnshire > Lincoln > South Hykeham
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in South Hykeham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Bentley Hotel & Spa 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN PLUS Bentley Hotel & Spa is privately owned and ideally located on the outskirts of Lincoln. It is the only hotel with a fully equipped gym, indoor swimming pool and brand new state of the art Spa. This is a prime location which is ideally located only 8 minutes from the A1 at Newark, and being on the end of the Lincoln by-pass we are only 5 minutes away from the city centre, perfect if you are visiting for business or coming to see Lincoln's beautiful and historic Cathedral and Castle with their extensive grounds. Other facilities in the Leisure Club include: Jacuzzi, Sauna & Steam Room. We also have a hydraulic hoist on the pool side for people who require help climbing in and out of the pool. The hotel is open to the public with the Martini Bar, Jewels Restaurant and the Spa. We offer Free Internet WiFi access for patrons in all bedrooms and conference suites. The Bentley Hotel has state of the art conference facilities catering for all types of events from 2 delegates up to 350 delegates in various sized suites all with Air Conditioning. The Hotel is licensed to hold Civil Ceremonies & Partnerships in three of our suites, all of which can hold up to 100 guests. We can also cater for all types of Wedding Receptions, Private Dinners and Charity Balls.Check out our special seasonal accommodation offers all through the year. ... more   less 
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Also Known As:
Best Western Bentley Hotel And Leisure Club
Best Western South Hykeham
South Hykeham Best Western
Best Western Lincoln
Lincoln Best Western
Best Western Plus Bentley Hotel & Spa Lincoln/South Hykeham

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