You can see that Casa Luna is working on improving. When we arrived, the reception lady did not find our reservation. Well, we reserved via despegar.com and apparently she failed to put it into the system. Hence, after showing her the confirmation email and clearly demonstrating that we made a reservation (plus, they were completely booked) she said she would send a couple to another sister hotel and give us that room (I can only imagine how they reacted). Ok, so at least we did get a room.
The room we got was nice and big, had character, no AC (but not terribly necessary in San Miguel), and comfy bed. One thing I noted and I hope that the manager reads this and acts upon it, is that the rooms have white cloth curtains and dividers (no bathroom door, just a curtain) that get dirty VERY easily. The hotel should really try to wash them frequently, as it's nasty to find them dirty, and I did find them dirty... Also, it calls itself a "boutique hotel" but does not have basic things such as telephones and blow dryers in the rooms?? I hope they consider putting these 2 things in every room... You find them in even the cheapest hotels.
The hotel is very basic. No restaurant, no pool. Nevertheless, I only went there to sleep, so I didn't miss the amenities.
On the bright side, the staff is super nice and helpful, and the hotel is very quiet and reserved, which I greatly appreciate. Close to the main square (about 3-4 blocks), but not too close to hear noise, which is awesome. Rooms have safety boxes,
I'm going back in september for 1 night, and I really hope the reservation issue does not present itself again.
- Official Description (provided by the hotel):
- Rated "one of the world's best unknown hotels" by Travel & Leisure Magazine. Nestled in the mountains four hours from Mexico City, lies the quaint village of San Miguel de Allende, a Spanish-colonial jewel and designated historic monument by the Mexican government. With narrow cobblestone streets, colorful markets and fiestas, numerous shops, galleries and fine restaurants, San Miguel is a favorite destination for artists, writers and discriminating world travelers. ... more less
- Reservation Options:
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- Also Known As:
- Casa Luna Hotel San Miguel De Allende