We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not the best hotel you will stay at, but it works”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Casaluna Hotel Boutique
Certificate of Excellence
Bogota, Colombia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Not the best hotel you will stay at, but it works”
Reviewed 21 August 2013

You can see that Casa Luna is working on improving. When we arrived, the reception lady did not find our reservation. Well, we reserved via despegar.com and apparently she failed to put it into the system. Hence, after showing her the confirmation email and clearly demonstrating that we made a reservation (plus, they were completely booked) she said she would send a couple to another sister hotel and give us that room (I can only imagine how they reacted). Ok, so at least we did get a room.
The room we got was nice and big, had character, no AC (but not terribly necessary in San Miguel), and comfy bed. One thing I noted and I hope that the manager reads this and acts upon it, is that the rooms have white cloth curtains and dividers (no bathroom door, just a curtain) that get dirty VERY easily. The hotel should really try to wash them frequently, as it's nasty to find them dirty, and I did find them dirty... Also, it calls itself a "boutique hotel" but does not have basic things such as telephones and blow dryers in the rooms?? I hope they consider putting these 2 things in every room... You find them in even the cheapest hotels.
The hotel is very basic. No restaurant, no pool. Nevertheless, I only went there to sleep, so I didn't miss the amenities.
On the bright side, the staff is super nice and helpful, and the hotel is very quiet and reserved, which I greatly appreciate. Close to the main square (about 3-4 blocks), but not too close to hear noise, which is awesome. Rooms have safety boxes,
I'm going back in september for 1 night, and I really hope the reservation issue does not present itself again.

Room Tip: ask for room 101 if you book a deluxe suite
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MargaritaDelC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guerras2, Manager at Casaluna Hotel Boutique, responded to this review, 9 September 2013
Thank you for your comments!
We are really sorry for your inconveniences unfortunately there are always problems with agencies like DESPEGAR we recommend to our guests to book directly in our hotel and avoid all of those problems.
As you mention our hotel is going trough a major improvement process so we really appreciate your comments which will be of great help to improve our hotel

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

356 reviews from our community

Traveller rating
    250
    64
    23
    13
    6
See reviews for
32
121
12
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 April 2013

My husband and I stayed at Casa Luna for 4 nights. We had read the reviews and seen the pictures on their web site, and we were rather disappointed when we got there. You can tell that several years ago it was a beautiful place, but it definitely has changed for the worse. You can tell that it has been a long time since they've done anything to the hotel. It seems old, used, run-down.They say breakfast is included, but what you get is coffee and a piece of fruit (orange).
When we checked-in, the sink in our bathroom was terribly dirty (disgusting). The safety box in the room didn't work.
On the positive side, our room was very spacious and had a terrace. Also, the staff is very friendly.

Room Tip: Ask where you're room is located and don't accept a room in the front part of the hotel (too...
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mariana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guerras2, Gerente at Casaluna Hotel Boutique, responded to this review, 5 April 2013
Thank you for your feedback which helps us know your opinion and improve, casaluna since march 15th is going trough an extensive renovation, which will include a major overhaul of common areas rooms, and overall amenities like brand new `32 flat screen tv´s, etc,etc.
this is all because the hotel is now managed by a boutique hotel group.

we hope to see you back in our hotel soon.

Kind regards

Hotel Maneger & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Vallarta Mexi
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 August 2012

We just returned from our stay at Casa Luna (Aug 19-23, 2012). It is exactly like the pictures on the website. If you want a B&B in a Colonial Mexican atmosphere close to town, this is it. The staff is warm, friendly and very helpful. We departed at 5:30 AM and Ernesto was sitting on a bench waiting for us with a "breakfast to go" for our 12 hour journey home. Casa Luna has a beautiful setting for great Margaritas on the patio surrounded by a charming visual Mexican atmosphere. Carmen, Casa Luna manager, set up art lessons with a local artist upon our request which was a highlight of our trip. We had excellent meals at VIVOLI, CAFE MONET and MANOLAS, all walking distance from Casa Luna. San Miguel is a walking city and cabs are plentiful and cheap for non walkers. Every cab knows where Casa Luna is even though the name is not on the front. We took a very informative trolley tour of San Miguel that provided more perspective to the history of the area. We have been here many time but this was an especially memorable and fun trip! Many thanks to the staff and we look forward to returning here again for a longer stay.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PVPamS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guerras2, Manager at Casaluna Hotel Boutique, responded to this review, 25 March 2013
We are happy to inform that Casaluna since march 2013 is managed by a professional hotel company, many improvements are being made: Full hotel renewal new tv sets, improved rooms, amenities, free parking , lower rates, and overall better services!
We hope to see you soon in the new casa luna hotel!

Kind Regards!
Casa luna Manager & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2012

My husband and i went to casa luna in san miguel for a romantic one night getaway. A friend of mine had stayed there several years ago, and i remembered that her room was spacious, full of light, there was a huge terrace deck with a bar and jacuzzi. However the hotel has since changed a lot. There is no longer the bar, terrace, or jacuzzi! Our room was the very first room, right next to the street and front door so everytime somebody comes in, you hear it. The only saving graces of this hotel were the gas fireplace in our room and the location. The problems with this room: no privacy, we couldnt open the curtains without everybody being able to see us, there is a small round window high up that can be seen through from an upstairs room, no door on the bathroom, just another curtain, no shampoo, no wi-fi signal in the room since it was too far from the main part of the hotel, no phone in the room, shabby rugs in the bathroom, no extras whatsoever like lotion, shower cap. The attitude of the staff was distant and non accommadating Overpriced for the quality of the room at $1900. There are better similar prices hotels in san miguel. We will not return to casa luna.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank boogies75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guerras2, Manager at Casaluna Hotel Boutique, responded to this review, 25 March 2013
We are happy to inform that Casaluna since march 2013 is managed by a professional hotel company, many improvements are being made: Full hotel renewal new tv sets, improved rooms, amenities, free parking , lower rates, and overall better services!
We hope to see you soon in the new casa luna hotel!

Kind Regards!
Casa luna Manager & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, CA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2012

I spent a week at Casa Luna in San Miguel de Allende for a photography workshop. The hotel was lovely, the rooms charming, the staff friendly and helpful and the breakfasts delicious. The location was easy walking distance from the main square of the town. As they use bottled water, we were able to drink the water from the tap with no ill effects. I'd stay there again in a minute.

Room Tip: All of the rooms were great.
See more room tips
  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guerras2, Manager at Casaluna Hotel Boutique, responded to this review, 25 March 2013
We are happy to inform that Casaluna since march 2013 is managed by a professional hotel company, many improvements are being made: Full hotel renewal new tv sets, improved rooms, amenities, free parking , lower rates, and overall better services!
We hope to see you soon in the new casa luna hotel!

Kind Regards!
Casa luna Manager & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
1 review
Reviewed 24 February 2012

I spent a weekend at Casa Luna Quebrada, and I truly felt like being at home. Only better, excellent service, quiet, close to everything that happens in San Miguel. I will definitely go back in summer. All the staff are so friendly. I even like the little dogs that welcome you! Julio and Bombon. Breakfast is also good, and every detail in the decor is like walking through a gallery. Other people might find the colonial houses in central Mexico a bit diferent compared to the type of modern houses they are used to, but being at this colonial places is an unforgettable and unique experience that is very romantic and magical.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SebastianMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anaheim, California, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2012

Casa Luna was a little difficul to locate as there is no sign in front. Use #117 Quebrada to locate it.
The street, Quebrada, is one way but the location is very close to the Central Plaza and w/i walking distance of everything in town.
All the water is filtered and can be consumed. We did, and suffered no ill effects.
The authentic Mexican breakfasts were great with lots of fruit, "huevos divorciados" home made juice, frijoles and pan.
The grounds, foliage and rooms are very Mexican and the staff is very helpful. Each room has a gas fireplace that made it very cozy in Febuary!

Room Tip: All rooms we had were upstairs and if you have difficulty walking, ask for a downstairs room. Some...
See more room tips
  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Miguel de Allende hotels
0.2 mi away
Hacienda El Santuario
Hacienda El Santuario
#5 of 68 in San Miguel de Allende
243 reviews
0.4 mi away
Casa Quetzal Hotel
Casa Quetzal Hotel
#26 of 68 in San Miguel de Allende
251 reviews
0.2 mi away
Casa Rosada Hotel
Casa Rosada Hotel
#6 of 68 in San Miguel de Allende
179 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Casa 1810 Hotel Boutique
Casa 1810 Hotel Boutique
#1 of 68 in San Miguel de Allende
144 reviews
0.0 mi away
Villa Mirasol Hotel
Villa Mirasol Hotel
#9 of 68 in San Miguel de Allende
281 reviews
1.8 mi away
Imperio de Angeles
Imperio de Angeles
#20 of 68 in San Miguel de Allende
207 reviews
Show Prices
Show Prices
Show Prices

Been to Casaluna Hotel Boutique? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casaluna Hotel Boutique

Property: Casaluna Hotel Boutique
Address: Quebrada #117 - Pila Seca #11 | Historic City Center, San Miguel de Allende 37700, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #14 of 133 B&Bs / Inns in San Miguel de Allende
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Casaluna Hotel Boutique 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Rated "one of the world's best unknown hotels" by Travel & Leisure Magazine. Nestled in the mountains four hours from Mexico City, lies the quaint village of San Miguel de Allende, a Spanish-colonial jewel and designated historic monument by the Mexican government. With narrow cobblestone streets, colorful markets and fiestas, numerous shops, galleries and fine restaurants, San Miguel is a favorite destination for artists, writers and discriminating world travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Booking.com, Travel Republic (UK), Priceline, TripOnline SA, Hotel.de, Evoline ltd and getaroom.com so you can book your Casaluna Hotel Boutique reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Luna Hotel San Miguel De Allende

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing