The Casa Quetzal is a hotel that is resting a bit too comfortably on its laurels. The staff is attentive (help getting stuff out of a car parked two blocks away, etc) but there are too many other things amiss for a guest to be happy paying $265 per night (for the Pacifica Suite). We do not usually spend this sort of money for a hotel and this was a bit of a splurge, and the disappointment was doubly real.
On check-in we were offered the opportunity to view a number of available rooms prior to making a choice. The Pacifica suite featured a small bedroom with a loft (for reading and television) and the option of having natural light and a private space to relax outside was appealing. There is a CD/DVD player linked into a TV in the small upstairs loft. A large patio downstairs came with a Jacuzzi, a small table and two chairs. A separate upstairs terrace (accessed by a spiral staircase from the main patio) is furnished with two lounging chairs and a small table. The bathroom is a bit awkward: sink outside in the entrance to the suite, (small) shower and toilet apart. Hot water can take some time getting to the room, but it was hot when it arrived and there was lots of it.
But there are problems. At this price you expect lodging to live up to the luxury boutique hotel billing. At this, Casa Quetzal fails. It isn't that it is terrible, but at this price point the guest has a right to expect tasteful furnishings and the sort of finishes that should come with it. This is an old building, remodelled and adapted to hotel accommodations, and one expects age to show - but look at the photo attached. This isn't about age - this is about lack of maintenance and attention. Furnishings presumably are a matter of taste, but it is hard to find traces of the art that is supposedly part of the Casa Quetzal's appeal. In Mexico, with its wealth of artistic tradition - ancient, traditional and contemporary, plastic flowers and cheesy souvenirs are inexcusable. I've tried attaching other photos - positive and less so, but TA keeps kicking them out.
Rooms come with breakfast included - OK, but definitely nothing special, and canned mushrooms in an omelette in Mexico just doesn't cut it. Neither did the hot chocolate, which tasted suspiciously like it came from a box, nor the supermarket strawberry jam.
The hotel just seems to need someone to take a hard look at what needs to be done to have this place live up to its billing. The room is not all that it ought to have been (convenience, decor, maintenance). The landscaping is pretty, but why do the plants in the private patios look to be neglected and dry?
On the positive side, the location is excellent - an easy walk to the principal sights. There are lots of other hotels in San Miguel, however, and it is hard to recommend this as an option.
- Official Description (provided by the hotel):
- Casa Quetzal, San Miguel's favorite boutique hotel, caters to the seasoned traveler with guest suites that are unique in their variety and sophistication. This little oasis, in the historical center of town, has elegant nods to the world's most exotic places, side by side with Mexico's colonial and contemporary architectural styles. ... more less
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- Also Known As:
- Hotel Casa Quetzal