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“The food here is more than awful....beware!”

Hacienda de Guadalupe Boutique Hotel
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Hacienda de Guadalupe Boutique Hotel
San Miguel de Allende, Mexico
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The food here is more than awful....beware!”
Reviewed 15 May 2014

We ate at the hotel restaurant last evening, and it was the worst meal of any place, anywhere in the world. We had the waiter take our steaks back to the kitchen, and it came back still tough and tasted like cardboard. Beware of the food, the margarita was good. Stay away from the beef! We didn't eat a bite, and were still charged full price, which was NOT such a good way of doing business.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
5 Thank Sandy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Traveller rating
    21
    13
    5
    3
    7
See reviews for
17
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1
Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lake Waukomis, Missouri, United States
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 27 October 2013

After writing my review, but before actually submitting it, I was surprised to read several negative reviews from others. Are we talking about the same hotel?? Our experience was totally enjoyable, with great service and attention to every detail from the staff. And, curiously, the pool photo shown, with palm trees and sunny balconies overlooking white plastic chairs, is NOT the pool at this hotel. Although I don't have a clear photo of the pool itself, I am submitting a photo showing the high walls, the decking, and the loungers of the pool area of the HdG hotel. Now...for my review, as written prior to reading negative reviews.

Traveling, with only part of an afternoon and 1 night available to spend in San Miguel de Allende, we elected to stay at the small boutique hotel Hacienda de Guadalupe, located 1/2 block from the center plaza. Housed in the 400-year old convent of the Guadalupana nuns, the hotel has been magically transformed into a combination of Spanish architecture with modern conveniences.

Our king-bed suite was nicely appointed, with upgraded linens on a comfy mattress. The bathroom had modern fixtures with a Mexican flair, the towels were soft and fluffy, and the bathrobes were a nice extra touch.

The restaurant's wine cellar offered a wide selection of very nice wines. A live salsa band in the restaurant was from 8pm until 11pm, drew a salsa-dancing crowd that we enjoyed being a part of.

Service was exemplary, from every employee we encountered. Our every request was immediately and graciously honored.

As our time was limited, we did not use the unheated pool or the spa services. We will definitely recommend this hotel, and we will stay again, for more than 1 night!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Candi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Distrito Federal, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2013

Walking distance to the main square, nice, clean but very noisy rooms. Too many friendly staff at the restaurant for breakfast but service is very bad. Takes one and a half hour to eat!!!!!. I think it is overpriced.

  • Stayed March 2013, travelled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jose d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2012

Our family of 3 stayed in this boutique hotel about 50 paces from the central square. We arrived by car on a Sunday evening. Streets leading to the central square, including the one we had to take to get the hotel,were blocked. When we mentioned the hotel we were allowed through. The valet took care of the car after we the bellhop removed our luggage. For the next two days,we didn't need our car as we were able to walk to all the parts of the city we wanted to visit. The hotel was great. Service was attentive and prompt. Our room and beds were great. The bathroom was very modern. Breakfast was included in our rate (our son discovered and enjoyed quesadillas!). The espresso machine at the bar provided fantastic coffee. One word of warning : while there is a pool, we didn't end up using it. It's squeezed in at the back of the hotel. It seems like the high walls conspire to prevent the sun from warming the unheated pool.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tepic007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, México
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2012

If you are traveling to San Miguel de Allende Mexico, Hacienda de Guadalupe is one of the best Hotel to stay, located in the heart of SMA. The magic begins when you walk through the main doors towards the 400 year old central courtyard that has been converted into a restaurant with its majestic bar in the middle. Rooms in the second floor with everything you need to be pamper and enjoy your visit.
Excellent food, ambience and service, second time we had stayed and I will choose for another time, a great Boutique Hotel in a great historical town in Mexico.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lajefa56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 November 2011

We chose this hotel as we were traveling with kids and we needed a pool. From the moment we arrived the personnel informed us that we needed to ask for the pool to be heated, so we did! After 3 times reminding the staff, they told us that the pool was not working.
They refused to refund us our money so we could move to another hotel (They charged the whole stay in advance to the credit card) and on top of everything instead of offering an apology they were rude and never cared about us.
The only thing worth about the hotel is the restaurant; they have decent food and good service.
We paid USD$370 per night and it wouldn’t have been worth even USD$100.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EZB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 November 2011

Moved to this hotel after running from CasaLinda. This is a great hotel, the staff were excellent and the room was fantastic.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda de Guadalupe Boutique Hotel

Property: Hacienda de Guadalupe Boutique Hotel
Address: Hidalgo No. 4, Centro, San Miguel de Allende, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #37 of 67 Hotels in San Miguel de Allende
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hacienda de Guadalupe Boutique Hotel 5*
Number of rooms: 16
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